They are not what they used to be. I have been a client for almost 5 years and they always delivered a great service. Two weeks ago i have placed an order. It still has not arrived. Their new postal service colissiomo lost it. Now i have to wait another 4 weeks for the investigation process to finish before I can find out what will happen with the payment.
They are highly unreliable. I saved up to invest and finally bought thinking it will be safe to buy from them. But the product was never delivered and after so many calls they kept telling me the investigation is going on. Finally after many months long investigation when I called them again a lady Eva picked up my call and in a day or 2 had results of the investigation done on my complaint which was that they delivered my order. I never received anything. It is very stressful as I don't have the money or the gold I bought. They took what little I could save. They are liars please do not buy from them.
I sent £10k to this company on the understanding I would receive a delivery advice same day and gold coins the next day. No delivery advice sent, no gold sent. Several phone calls made but the 'team' are always busy and will call me back - nothing. Several emails sent - no replies. Eventually received an emergency number but two calls and a message - unanswered. There is no way I can reach anybody to find out where my money or gold is. Bullion by Post looks good on reviews and their website, but I believe all calls are answered by an external call-centre as they are all scripted. I have no option now as I can't get my money or gold - I must go to the Midlands fraud centre to see if they can get my money back. Beware of this company it it a very stressful experience and they just don't care about their clients.
I enjoy collecting numismatic coins and bullion by post probrably have the widest range available in the uk. Even when i have been stuck searching for a specific coin, their customer service is second to none and have advised me of availability.
Never trust these guys. First two orders were fine. Coins and bars delivered promptly and well packaged, though they misinform you that packages must be signed for, they don't! Third order, a 5ozt bar came deeply scraped and dented, but packaging perfectly intact, so damage done before being sent. I could fit my thumbnail into the deepest scrape. Complained, and they decided to patronise me about cast bars, of which I have many, and understand the process of very well. Sub standard product at premium prices... look elsewhere, or even better, shop local to support your community.
Very good service and I got a free silver britannia coin worth nearly £30 so really pleased.
To get a free silver britannia please sign up, select referred by a friend when they ask where you heard about them. Then use code
5L XD 5AWU
When you place your order over £250 you will receive the free coin.
Most orders arrive next day.
Brilliant service, very helpful staff will use again. Thank you.item arrived dead on time in secure packaging. Need another item but out of stock so waiting for email to let me know when it is available.
Dear Reginaldo,
Thank you for taking the time to leave us a review. We are delighted to hear that you had a great experience with our customer service team and delivery was as expected. Thank you for choosing BullionByPost and we look forward to assisting you again in the future.
Best Regards,
BullionByPost Customer Service Team.
Perfect service.got my delivery next day, free and insured.
I spent £250 and got a free silver coin worth £40 by using a refer a friend code.
Use my code AUF6 PNDX when you sign up and you'll get a free Silver Coin worth £40
I can honestly say Bullion By Post is the best service I have ever had; from telephone calls to delivery everything was perfect! All credit goes to the staff who are extremely helpful and knowledgeable. Five stars are not enough for this superb set up!
Regards,
Had a great experience researching and buying with bullion by post. Their customer service advisor was second to none and answered all my questions and concerns. Placing an order was easy and i received it the next day in discreet packaging.
They shall have my future orders from a satisfied customer
I now know why they are no. 1 bullion dealer
Amazing costumer service and fast insured delivery!
I ordered few times from them and it has been always just perfect, never had any problem and always my orders were arriving the next day. They have silver and gold coins from around the world and also you have the option to buy in bars too. If you use this code 00NH AV0T you will receive a FREE 1oz Silver Britannia coin on your next order over £250.
I am extremely pleased with the ease that I can buy from your site, the process is so simple.
I would highly recommend anyone to come and buy their precious metals from you, Free insured delivery risk free straight to your door what more could you ask.
A very satisfied customer who will definitely be returning.
Thank you so much
Would highly recommend bullion by post to anybody looking to buy or sell gold/silver. Amazing delivery speed, amazing communication. Website was slick and easy to navigate. Will definitely be ordering again.
I have been a customer of bullionbypost for over 5 years and have never had any problems with delivery despite living in Cyprus. I enjoy their professional customer services who can answer any question i have without the pushy sales like other companies.
Bought two half sovereigns, arrived next day in mint condition. Will definitely use again. Excellent company and excellent products. Very happy with the purchase. I am glad that I have found bullionbypost. I would trust them over my regular local with the savings that i make.
Bought several orders over the past few months, never had any problems with bullion by post, orders always processed fast and delivered safely.
Staff are very knowledgeable without any pushy sales tactics. I totally rate bullion by post and share my experience with others looking to invest in bullion
I could not fault the level of customer service provided by Bullionbypost. They even keep their promise to call you back in quick time. Their online ordering process is a delight to use, no hiccups at all. Delivery is fast and efficient and above all secure. All in all, a pleasure to deal with.
Does exactly and beyond what you would expect any bullion dealer to do. If you want good advice, reassurance and to buy gold securely, I can honestly say I ook no further than this company.
From calling them up to placing order, I was reassured every step of the way
What more can I say about a truly superb company, they have an easy to use web site and because they deal in precious metals the price of which changes with market movements the current price of gold etc: is shown in realtime and constantly updated,
The support staff are always available to assist with any questions you might have... all in all a brilliant and well run company. I can not recommend Bullion By Post highly enough and I urge you all if you've never used this company before and are looking to either sell or invest in precious metals to give them a try, you will not be disappointed.
Online quote was if you order over £250 and we receive fund before 2 pm, you will be qualified for next day insured delivery, and it will be delivered by UPS. What a beautiful lie. I especially went over £250 spend so I can get my item next day. Paid and email received at around 1330hrs saying you have received the fund. I was happy and excited cos it was Birthday gift for my wife after next day. Guess what? It arrived after 7 days and It was sent via Royal Mail not UPS. Well done BBP, you gonna say it was back locked because of holiday. Then be honest saying it will arrive after seven days not NEXT DAY INSURED DELIVERY BY UPS.
Never again.
First and foremost, we apologise for the inconvenience and disappointment you experienced with your recent order from BullionByPost. We understand how important timely delivery is, especially when an item is intended as a special gift like a birthday present for your wife.
We aim to be transparent and accurate with our delivery estimates and it's clear that we fell short in this instance. The delay you experienced is not typical of our service standards. While we do occasionally face unexpected delays due to high demand, especially around holidays, it is our responsibility to communicate these potential delays to our customers effectively. We regret that we did not meet this standard in your case.
Regarding the change from UPS to Royal Mail for delivery, this should not have occurred without clear communication and your consent. We will investigate why this change was made and ensure that our communication and delivery practices are improved.
Your feedback is invaluable in helping us improve our service. We sincerely hope to have the opportunity to regain your trust and ensure that any future orders you place with us are fulfilled to the high standard you expect and deserve.
Thank you for bringing this matter to our attention, and we look forward to speaking with you soon.
Kind regards, BullionByPost
Overview
Bullion By Post has a rating of 2.7 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Bullion By Post ranks 10th among Gold sites.
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- Birmingham, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience with BullionByPost. We sincerely apologise for the dissatisfaction you've encountered with your recent order and the response you received from our team.
We are grateful to hear that your first two orders met your expectations in terms of prompt delivery and packaging. Regarding the signature requirement, our policy is to ensure the secure delivery of all orders, and we will look into this discrepancy to ensure our delivery practices align with what we communicate to our customers.
Concerning the condition of the 5oz bar you received, we understand how disappointing it is to receive an item that does not meet your standards, especially given your familiarity with cast bars. Please be assured, it is never our intention to send out items that are not in perfect condition. We take your feedback seriously and will investigate this matter internally to understand how the bar was damaged and why it was sent out in this state.
We are committed to ensuring our products meet the high standards our customers expect, and we clearly fell short in this instance. BullionByPost is dedicated to providing high-quality products and service, and we hope to restore your faith in our company. Please contact us at 0121 634 8060 so we can see how we can put this right with you.
Thank you again for your feedback, and we look forward to resolving this matter.
Kind regards, BullionByPost