business logo of JMBullion

JMBullion

How would you rate JMBullion?
grey star
grey star
grey star
grey star
grey star
California
1 review
0 helpful votes
Follow Eric M.
Unfollow Eric M.
Send Message
Share Review
Report Review

Great value and service. Trustworthy and all products have arrive as described. I have not been disappointed in JD Bullion with multiple purchase experiences.

Date of experience: April 1, 2025
New York
1 review
0 helpful votes
Follow Timothy D.
Unfollow Timothy D.
Send Message
Share Review
Report Review

Maybe it's you
March 12, 2025

I dont understand why ppl are saying they had a bad experience. I never have a problem with the products, delivery or service. But then again, maybe its just me? Invest, get you need, and repeat

Date of experience: February 6, 2025
Pennsylvania
1 review
2 helpful votes
Follow Brian N.
Unfollow Brian N.
Send Message
Share Review
Report Review

Got my shiny stuff
April 7, 2025

The sale went as expected, no surprises, which is what I want for this type of purchase. Communication was good and shipped on schedule.

Date of experience: March 8, 2025
California
1 review
1 helpful vote
Follow Michael R.
Unfollow Michael R.
Send Message
Share Review
Report Review

Poor service! Unbelievable ridiculous company that doesn't give a crap about you and your order. You couldn't give me free metals to do business with this company, again.

Date of experience: January 1, 2025
California
1 review
4 helpful votes
Follow Michael g.
Unfollow Michael g.
Send Message
Share Review
Report Review

Obscure placement of "veteran's discount. I placed 27k worths of within a month and I asked for the veteran's discount and was denied, but told I was qualified for future orders.
I'll spend the next 27k,elsewhere.

Date of experience: November 1, 2024
Maryland
1 review
3 helpful votes
Follow Anita B.
Unfollow Anita B.
Send Message
Share Review
Report Review

Great service!
November 13, 2024

Great service but FedEx delivery sucks! Pay for expedited delivery and your wasting your money. The Postal Service is more dependable. Unfortunately they only use FedEx.

Date of experience: November 13, 2024
France
1 review
0 helpful votes
Follow Marlin B.
Unfollow Marlin B.
Send Message
Share Review
Report Review

They look real and very serious until you gave them a try. They will ask you ton of documents to prove your identity until you get tired to do so. They suspended my order as well of $*******. Stay away from JMBullion because they didn't allow me receive my coin, after my order so it will be wise to rather stay off and find a more competent company like i found an investment company! Trade_crypts!. C -o+
M which offers:
- Insights to navigate complex crypto investments
- 10% instant bonus on every investment, withdrawable to your wallet
- Free consultation for registered members

Date of experience: October 10, 2024
North Carolina
1 review
3 helpful votes
Follow John G.
Unfollow John G.
Send Message
Share Review
Report Review

I have been a JM Bullion customer for over 10 years, and have been very happy with their products and services. That all changed last month when I purchased a monster box of 500 1oz coins using an ACH. I ordered early on Thursday, Oct. 17th. The account verification came through on the following day, and the account was verified early on Friday. Nothing happened. I called on Monday, and was told by a very rude female representative that the order would not be shipped until Friday. That upset me GREATLY, and I told the representative that I was very unhappy. She had no reaction. The order showed "paid" on Wednesday, 10/23, despite the money being taken from my account on Monday, 10/21 Late Friday, 10/19, my account showed "shipped", but only the shipping order had been prepared. FedEx didn't pick it up until late on Monday, 10/24 and I finally received it on Wednesday, October 30th. That's totally unacceptable. Since that time, I have been buying from other sources, and will probably continue to do so.

Date of experience: November 6, 2024
California
1 review
2 helpful votes
Follow Scott N.
Unfollow Scott N.
Send Message
Share Review
Report Review

First time purchase with this company and I am very disappointed with my order. I placed an order via ACH on 12/15 with an estimated ship date of 12/18-12/20. Funds were immediately taken from my account. As this was a Christmas gift I decided to purchased the expediated shipping so that I could ensure deliver before 12/25. After submitting my payment, my receipt even said estimated ship date between the 18th and 20th. Fast forward a day and shipping estimate changed to the 23rd due to a mandatory 5 day hold. Nowhere on their website do they say that ACH payment will be held for 5 days before shipping? What is the point of this? This is the only time in my history of online purchases that I have heard of such a thing. Why would they give an estimated ship date of the 18th if they have a mandatory hold of 5 days? It gets better... when I called to find out if they could help me out, the answer was straight up "no". I could not pay for overnight shipping, they couldn't look into the payment, all I could do is take my chances and maybe the package would show up on time. I explained that the hold had already been 5 days, but they said that did not include weekends. They continued to explain that their expedited shipping times did not include weekends either. What good is expedited shipping if you cant even give a date when the item will ship out. Complete waste of money and a total scam. Frustrated, I asked about canceling my order and was told that there would be an additional $60 cancelation fee. What a joke this place is. Maybe if you are not purchasing as a gift with a deadline it may be OK, but what a disaster this transaction was with horrible customer service. Will not be buying from this company in the future.

Date of experience: December 16, 2024
Washington
1 review
3 helpful votes
Follow Ffff H.
Unfollow Ffff H.
Send Message
Share Review
Report Review

Not good experience
August 11, 2024

Unfortunately it was not a pleasant experience. After i choose to pay for the shipping to make sure i will have the item on time because it is a gift for an event that it will take place in Europe. They delay the shipping two days and unfortunately i will not having on time so the item it will be who's know where for the three weeks that I will be away and of course I have to pay again to buy another gift. The customer service over the phone it was great before I place the order but not after It was not polite at all.

Date of experience: August 11, 2024
Virginia
1 review
0 helpful votes
Follow matt l.
Unfollow matt l.
Send Message
Share Review
Report Review

Purchasing precious metals over the internet can be stressful. JM makes sure you are comfortable with the money that was spent through their service. Automatic tracking and low turnaround times are a great way to keep the mind at ease.

Date of experience: May 24, 2024
Tennessee
1 review
0 helpful votes
Follow Gary P.
Unfollow Gary P.
Send Message
Share Review
Report Review

I had fine experiences both buying and selling (at a nice gain too). To ensure safe and secure transport - the toughest part - procedures are somewhat necessarily complicated, but the instructions and support I received were superb and worked. This experience was new to me and they were most patient and helpful.

Date of experience: June 19, 2024
New York
1 review
1 helpful vote
Follow David C.
Unfollow David C.
Send Message
Share Review
Report Review

I have switched to JM Bullion for my silver bullion coin purchases for their reasonable mark-up, smooth purchase experience, and prompt delivery. This is my 4th. Or 5th. Order with them. My previous orders arrived within 5 days of the purchase.

Date of experience: May 29, 2024
Arizona
2 reviews
0 helpful votes
Follow Tony M.
Unfollow Tony M.
Send Message
Share Review
Report Review

Will always buy from JM Bullion
March 13, 2022

I've purchased gold many times and sold some gold back to JM Bullion. Everytime, they were quick to deliver it with a signature required US Postal Service delivery. Never had any troubles. I can't stress enough their great service.

Date of experience: March 13, 2022
Pennsylvania
1 review
2 helpful votes
Follow Daniel K.
Unfollow Daniel K.
Send Message
Share Review
Report Review

Still missing previous shipment
July 6, 2024
Updated review

I understand that JM Bullion cannot be responsible for USPS fowl up's although shipments are supposed to be fully insured, I still haven't received a gold shipment ordered before this, more than a month ago, this is destroying my confidence in JM Bullion, I have ordered gold since the "lost shipment" but I am starting to get nervous, I certainly will not trust the USPS any longer, and future shipments may be from a new supplier if something isn't resolved in the following week, so sorry but I feel I've been patient long enough

Date of experience: July 5, 2024

Gold and silver
March 6, 2023
Previous review

I had no problem buying my stuff, just wish there was a cheaper way to buy without the trouble with a check, my debit card comes straight from my bank account, shouldn't be charged like a credit card

Date of experience: March 6, 2023
Pennsylvania
1 review
1 helpful vote
Follow Clayton S.
Unfollow Clayton S.
Send Message
Share Review
Report Review

Quick, Easy, Discreet
February 17, 2020

My order arrived in a reasonable time frame. The box was discreet with no logos on it or names identifying that it would contain precious metals. In my opinion, discretion is vital to ensuring the contents are received and not intercepted in transit.

Overall, would do business again and would recommend them over competitors that you may find don't exercise discretion when shipping your product.

Date of experience: February 17, 2020
New York
1 review
1 helpful vote
Follow Anthony R.
Unfollow Anthony R.
Send Message
Share Review
Report Review

Product recieved
November 23, 2021

To be honest, items looked pre owned and Brittania's looked mishandled as all 5 have a nick on the ribbed edge. Disappointed, but not a deal breaker yet. This was first time I've ordered from here but will give one more chance after I try another company and see what happens, would not want to give these as a gift.

Date of experience: November 22, 2021
Nevada
1 review
0 helpful votes
Follow Sandra S.
Unfollow Sandra S.
Send Message
Share Review
Report Review

Amazing silver broker!
April 16, 2021

I've place several orders with JM and I have never been disappointed. Everything arrives on time and exactly as promised. It does worry me at times that a package worth a few thousand dollars gets left on the doorstep but I haven't had one taken yet so I guess I can't complain. I'm usually quick to test the authenticity of the items I purchase but with JM I have no doubt they are real. That ease of mind is worth the few bucks over spot.

Date of experience: April 15, 2021
Texas
1 review
2 helpful votes
Follow Jacek Z.
Unfollow Jacek Z.
Send Message
Share Review
Report Review

Do not use them...
December 13, 2022

JM Bullion company belongs to these types of companies, where if ALL the aspects of purchases are going smoothly everything is OK.
But if ANYthing is NOT going as 'should', do not expect any real help.
Suddenly 'small print' became a golden rule.
No appreciation of former business and amount of money you spent before.

Just consider evaluating your needs and find a company that does not have as many single-star opinions as this one.
Just be aware…

Date of experience: December 13, 2022
Arizona
1 review
1 helpful vote
Follow Mona S.
Unfollow Mona S.
Send Message
Share Review
Report Review

Lost Package
April 14, 2023

I placed an order on 3/15/23 and paid for UPS delivery. I kept getting updates from UPS that my package is on the way. Apparently, the package was lost. After giving it ample time, still no package so I contacted you for assistance. I was told that an investigation would be opened and I would be contacted. Days passed and I was the one doing all the contacting! I finally got my package by being pro-active. I've ordered from you several times successfully but if something goes wrong, it's like pulling teeth for the remedy. I will not place any further orders with JM Bullion.

Date of experience: April 14, 2023

Overview

JMBullion has a rating of 4.2 stars from 3,369 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JMBullion most frequently mention precious metals, great service and fast delivery. JMBullion ranks 1st among Gold sites.

service
279
value
279
shipping
280
returns
91
quality
270
This company does not typically respond to reviews
+301