Overall, I would say that JMBullion is a good company to do business. I ordered five different coins of the British Royal Mint "Queens Beast" silver 2 oz series. My order was shipped and delivered very fast. Three of my new coins were in good condition, but two were not acceptable condition. One was so bad that it should have been caught before it was sent to me. They need to check coins better before shipping to customer. Customer service has been very good. I am sure it will be taken care of to my satisfaction.
I purchased a small gold bar for my 8 year old some to get him excited about collecting and saving and everything was super smooth. One glitch was the shipping but with USPS that is not a surprise and the bar came a day late. But it came. And it was exactly as described. Now we are looking at setting up a weekly or monthly purchase. Highly recommend JMBullion.
I have purchases from them many times. I have checked around and their prices are always the lowest for precious metals. They have the most items in stock too. Also, if you order only $199 the shipping is free. I have heard horror stories of other sites taking months to ship to you. Not this company. Honest, fair, and fast. I highly recommend JM Bullion. They should have a referral bonus though. I have sent half a dozen people to them.
Thank you so much for your prompt shipment. There are several places that I have waited along time to receive. One it took so long I forgot I ordered the coins. JMBullion ships quickly and has a huge selection of coins. We invest in silver and I always have a hard time choosing which coins I want. I also started collecting the Gold Bucks and LOVE them. I highly recommend this company.
I have made a few purchases from JM Bullion recently and each one has been completely worry free, with great attention to detail and, as stated in my title, exemplary customer service. Responses are prompt, courteous and informed. Very professional. I will continue to do business with JM Bullion.
Most bullion dealers hit you with high premiums which you expect but then they make it impossible to get value with shipping not J. M Bullion they will ship free! To me this makes a huge difference!. Overall a great experience fast ordering an shipping definitely 5 stars!
First purchase of used silver bars from JMBullion was better than what I had expected being they were secondhand. Delivery was safe and quick with a signature being necessary. Packaged extremely well; each bar was in an individual packet. Was exactly what I was in search of. Need to mention that being a novice in the process of purchasing I found much helpful information on the site. Very informative about the product being sold, lots of information provided. Thank you JMBullion!
I had a bad coin and called customer service. Within minutes, problem was solved. They emailed me a prepaid return shipping label. My replacement coin is on it's way to me now. Very competent and reliable service! Thank you JMBullion!
I ordered 90% silver US coins some were $1. Face value mixed coins. One coin was a 1968 Kennedy Half that I believe is a 40% silver coin. The order receipt had two inspection stamps and initials confirming the order to be all 90% silver. But one coin was not. I'm not worried about the $2.30 value difference, I am concerned about the QC order inspection process that would miss this coin if several people have checked the order. Contacted them immediately on friday, this is tuesday, but no response yet, I'll give the matter a few more days. If I am wrong then my deepest regrets and strongest apology. *UPDATE* Now Monday, 2/4/19. Customer service originally said a investigation would be opened. I asked my customer service conversation recording be forwarded to upper management thinking this would be easy to check into and with some urgency, BUT as of today 2/4/19 nothing yet. My Star review is now dropped to 3. I have received good service until the problem with this order
This company "gets it." They keep you notified every step of the way from ordering and payment processing, shipping of order with tracking number and follow up email. I've ordered gold in the past from a different company and did not get this level of service. I will purchase from JM Bullion again.
My orders arrive well packaged and on-time.They're exactly what I ordered and more pristine than what I see on the website.JM cares about the customer and that is an awesome feeling.
I had my order within a couple of days of placing it and I was in no way expecting it that quickly. Easy site to navigate, easy pay, and products are exactly as described. Thanks for being my go-to site! The picture is a few of my purchases from this order, but not all of them. Just didn't want to post everything LOL.
JMBullion actually exceeds my expectations with their services and products. Their web site is easy to navigate although there is an abundance of choices to choose from. I have never had any occasion to return any products that I purchased, but a friend of mine did return a gold collectible coin that he felt was under-graded. He reported that the return was "hassle free" and very timely. He received his replacement coin and was very pleased with me for referring him to JMBullion.
JMBullion made the process for purchasing some silver, as the title says, simple! The website was very user friendly and easy to navigate. Once I found what I was looking for I checked out and eagerly awaited the arrival. This would have been a five star rating but there was some difficulties with the delivery and it almost was "returned to sender". There was no phone call or email notifications from UPS requesting access to my building. With a rush to the UPS building and some more waiting I finally received my package.
JM Bullion was recommended to me by my brother. I am very pleased with their service and products. Only negative point is packing could improve a little more with care. Overall I'm satisfied I will shop here again.
Love. JM great prices and selection. Online sale system is straightforward and user friendly. I've never had to call customer service since my orders have always arrived on time and as ordered. Thank you
This was my first time purchasing from JMBullion. Everything went just like clockwork. Items were shipped the same day I ordered. Arrived in less than 1 week at my local post office where I had to show ID and sign for the package. Wonderful doing business with JMB.
I got a tracking number for shipment not even 2 hours after my purchase. The silver I bought was impeccable. Just gorgeous. I will definitely be doing business with you again! I'd add pics but it's already locked up in my safe.
All my orders to date have been a good experience.
I still will not place a larger order since most times UPS just lays it on the front porch.
The last two were delivered by Fed-x and hey did ask...well maybe...I went out before they rang the bell.
With Free Shipping? You just can't go wrong. I'm not even sure how they make money on this product, although, circulated coins might lose a tiny bit of material from wear, these still had the year minted visible, so the losses were under 5%.
Answer: Quality, customer satisfaction and on-time delivery.
Answer: Hello Richard, please review our FAQ page to get details. https://www.jmbullion.com/faq/. Thank you.
Answer: Refund or trade coin please. This is the most basic function. It should be simple to fix, but it has consumed more of MY time than it is worth. If you add a couple of additional trade coins, it would not compensate, but it would recover some good will. David Winters Attorney at Law
Answer: Maybe they paid them to not post it. I remember one time I reviewed a restaurant because I wasn't really happy with the food and the owner / manager of the restaurant had the gall to tell me that his food was great. I quickly reminded him that the review process is not for his opinion of his business but the consumers opinion of his business.
JMBullion has a rating of 4.2 stars from 3,369 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JMBullion most frequently mention precious metals, great service and fast delivery. JMBullion ranks 1st among Gold sites.