So Far So Good. They care about getting it right so I recommend you call them once you register online and make sure all your payment and shipping information is in order then plan your purchase. Good Company. Stands By Their Reputation.
This really is a Top Notch Seller I hope and plan on being a customer for many years to come. I'm not a Big Money buyer but I've bought a few things now and I'm very satisfied. The website is easy to navigate the prices are very fair and the process your order in a very timely manner. I recommend at least giving them a try. Thank you SD Bullion for being a fair and honest place to purchase precious metals and other items.
As SD grows larger and larger their time-to-ship also continues to stretch-out. After 10 days their system prints a mailing label, but then it takes at least another 2 days for shipping to actually happen. Customer service says 6-10 days, but now even that's not realistic. Too bad they can't even meet their rather poor performance standard. Even for long-time customers, you're going to have to wait an extended time no matter which shipping option you choose. My latest order is now supposed to arrive in a total of 16 days, much slower than others like Silver Gold Bull and JM.
Rather long time period between order payment and shipment, even if you pay extra for 2-day service. Email questions are not always responded to. And for some reason, they charge sales tax on shipping and handling. Even when your state specifically exempts such charges. Not sure why their performance has slipped, but apparently is has.
Nothing to compare against. My first experience with on-line Bullion Dealer was pretty much as expected. Coin delivered in reasonable amount of time for paying by check as I did. Somewhat surprised it was left in mailbox rather delivered to door in person to an adult. Return addressing shows no clear indication of what is inside package which is good. Coin looks great. SD has my business! Most complaints I read about are either bogus or a big misunderstanding. Guess it comes with the territory.
Love your company used you a bunch butch probably not for junk silver again. Had 4 quarters that were not even silver and what I consider to be a very high number of badly worn and no date coins. I did like the maple leaf monster box they shipped in. This is the only purchase from the doc I have not been totally satisfied with
It's understandable that shipping is impacted by demand. But customers should not expect to wait over a week just to have the item shipped much less delivered. Your competitors have you beat on shipping and pricing
Hello Alan,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know this is a long time to wait for your order. Our website does have a discloser during the checkout screen, and our CEO also sent out a message to all of our customer base explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
They are far cheaper than my local shops and have a larger selection. I normally buy whatever they have the cheapest for silver. I will say I bought my majority of silver from SD with few exceptions. Wish there were other faster ways to send money that would not cost extra like sending a check by mail or need to go to the bank. All in all they work great for me. Very happy.
New customer to SD Bullion. I Placed an order on some 2023 "BU" coins. One came to me with a big flat edge on one side the coin. I contacted for replacement they told me that I can expect the coins to have damage from time to time. Theirs a reason I pay the higher premiums for "BU" coins. Yes they in no way are going to be Proof finish. I understand they will have some scratches here and there. But to buy a new coin and the edge flattened is not ok. Not only did I pay a premium markup but I also will take a loss when/should the time come for me selling it. They did me dirty and no concern for making it right. For that reason I'll NEVER be back.
Hello,
Thank you for your feedback! Bullion coins tend to have minor imperfections from the manufacturing process. This has no impact on the value of the bullion. If you are a collector looking for flawless coins I would recommend purchasing graded MS70 or proof editions of the bullion coins. Proof coins are inspected by the mint for quality of strike and for any flaws.
Please let us know if you would like to exchange this coin by emailing in to sales@sdbullion.com
Thank you for your feedback!
Best,
SD Bullion Customer Service
It took 5 phone calls to get it correct as I did make a change to the order within less than 24 hours. I still don't think I was charged correctly but tired of waiting on hold to try and correct the issue. Sort of left a sour taste in my mouth!
Hello Russell,
Thank you for taking the time to leave us a review.
With the recent market shift, our call volume has increased significantly. Because of this, customers may experience a slight wait time prior to being connected to a trader. Our traders are working to provide quick and efficient care to all customers.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I have placed two orders with SD Bullion. The latest placed on 3/13 still has not be shipped as of 3/27. The first order took two weeks to arrive. I will not use SD unless a sale is too good to pass up.
Hello Richard,
Thank you for taking the time to leave us a review.
Shipping times have increased across the industry as a result of recent metal demands. We're working to ship out orders as quickly as possible, and we provide tracking information as soon as orders go out the door!
Thank you for your feedback!
Best,
SD Bullion Customer Service
The quality, packaging and shipping of products is excellent. I have ordered from SD Bullion three times and been happy with the purchases and payment options. There was a hitch with payment of my last order due to the postal service. But I contacted SD Bullion's customer service and they were helpful and prompt in getting the situation straightened out. Thanks to the great service team!
Hello Eva,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I am convinced that this company is a scam and they have used the platform to make many people bankrupt and frustrated, I will advise you to visit the company name written above for your refund immediately
Hello Michael,
Thank you for taking the time to leave us a review.
We are sorry to hear that you had a negative experience with SD Bullion. If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
SD Bullion screwed up my electronic payment, and when the order still hadn't shipped after 12 days, I called to check on the status, and the person I spoke to told me the original check had bounced. That was an absolute lie! They messed it up. I would recommend that you avoid this company.
Hello David,
Thank you for taking the time to leave us a review. There are different reasons why a check can bounce. This is easy to solve. We'd be happy to help you and look into this issue. You can call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Regarding the turnaround, we apologize if there was any confusion. Checks and e-checks typically take 3-5 business days to be processed internally. After that, orders are sent to the shipping queue for 1-3 business days. Delivery with free shipping is 5-10 business days, once shipped.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I jumped on the ASE at spot promo and came out of there with some beautiful bullion rounds and a few Maple Leafs to go along with it.
SDBullion came highly recommended to me and now I'm passing that recommendation on. A customer for life.
Hello Gabe,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
They push the "2 day" FedEx shipping but take 3-4 days to process. They charged me immediately then sent me an email saying that my order will not ship till next month on an item that shows "available" online. Garbage
Hello Michael,
Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.
Presale/delayed items do show as available on the site, however, you cannot place the order without acknowledging the ship date for the item. You have to physically check the box agreeing to the ship date.
Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours
After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team.
Please notice FedEx 2-day or USPS Priority is “once shipped”.
In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. Also, you can alternatively call our bullion team at 1-800-294-8732 to place orders. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I totally understand that you're behind in your orders.But a $500 dollar minimum order alienates the same People that helped your business grow.I don't have the extra money each month for your minimum order which really sucks because I really like your company.I'll be back when and if you ever decide to drop this ridiculous policy.God Bless
Their policy for changing orders is very unfair. They claim it's to protect the business. Apparently I am a crook for wanting to change my order and charged me $35 fee for a small order. It was my first time ordering any type of precious metals and I will not go back.
When an order is placed on a live market that trade becomes locked. SD Bullion strives to maintain customer happiness with every customer interaction. We are always looking for feedback to improve the customer experience.
SD Bullion does have certain criteria that we must maintain for ongoing business transactions. This criteria was not met with in this situation. Here is a link to our Terms of Use, agreed upon during the placement of every trade: https://sdbullion.com/terms-use
Somehow, spot prices were different, (their advantage), than any other spot price found online. Was told there would be "no slicks", not true. Have many that have no dates. I have only checked part of a bag. Look at the one in the center of the pic. The ones without any part of a date, will be hard to sell as junk silver. I do not think that DS Bullion would buy them.
Hello,
Thank you for taking the time to leave us a review!
I’m sorry to hear that you’re unhappy with your 90% coins. Because these coins were all minted over 50 years ago, they are all generally in worn condition, unless marked otherwise. Most of the coins that we sell do have all features visible, but we do also verify everything before shipping it out. We would certainly buy these coins back from you if you choose to sell!
I apologize for the inconvenience and any confusion with this order. You are always welcome to contact us about any product concerns, and we can always review images of products that you email us. Our email is sales@sdbullion.com, and our phone number is 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for the feedback!
Best,
SD Bullion Customer Service
I have 2 orders and ******* is charging 4% if uses credit card. The market price is
$1982 and grand total becomes $2132. I thought I was paying $2050 something and the check out did not warn you or anything. The first order is not arrived yet and you can't do anything about it. You can't cancel because they charge you Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. They make sure you pay.
Hello Cody,
Thank you for taking the time to leave us a review.
The credit, debit, and Paypal pricing is advertised on every product page in the pricing grid while browsing. This is also visible when you are selecting payment method on the order review page prior to placing the order.
This payment structure is identical to all bullion dealers in the precious metals industry, and is not specific to our company. We offer a cash discount price because the cost to process a credit transaction is often as much as the profit would be. This is due to the fees from credit card companies and the expense of fraud prevention systems that are unfortunately very necessary in this industry.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Overview
SD Bullion has a rating of 4.2 stars from 649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals and best prices. SD Bullion ranks 1st among Coins sites.
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
- Visit Website
- Ottawa Lake, MI, United States
- Edit business info
Business History
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.
Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours
After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team. Please notice FedEx 2-day or USPS Priority is “once shipped”.
In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service