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As SD grows larger and larger their time-to-ship also continues to stretch-out. After 10 days their system prints a mailing label, but then it takes at least another 2 days for shipping to actually happen. Customer service says 6-10 days, but now even that's not realistic. Too bad they can't even meet their rather poor performance standard. Even for long-time customers, you're going to have to wait an extended time no matter which shipping option you choose. My latest order is now supposed to arrive in a total of 16 days, much slower than others like Silver Gold Bull and JM.
Tip for consumers:
Extreme patience required.
Products used:
Bullion
Great online retailer, especially for military surplus and close-out items. More than fair customer service, and typically some of the best prices available anywhere. Too bad all online retailers aren't as good as sportsmansguide.com.
Made an order, never shipped anything and wont answer any contacts. Never again will I make an order w/o an address or phone number, or a website that requires a paypal payment sent via email request. Posed as a domestic legit seller, but they are actually off-shore web scammers. Avoid their tempting low prices, it's just a come-on. I'd give a zero stars if it allowed.
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I used to love your company but resent experience with you customer service has proved to me that...
SD Bullion screwed up my electronic payment, and when the order still hadn't shipped after 12...
Hello David,
Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.
Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours
After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team. Please notice FedEx 2-day or USPS Priority is “once shipped”.
In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service