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NewChic

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Spain
1 review
0 helpful votes
Follow Raffaele V.
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Huge disappointment
February 17, 2025

I ordered a jacket from newchic and it was a huge disappointment. The fit was off and the material felt cheap. I followed the size chart but it didn't match up. Customer service was slow to respond and i had to jump through hoops to return it. Definitely wont be shopping here again.

Date of experience: January 28, 2025
North Carolina
2 reviews
2 helpful votes
Follow Caius W.
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I had terrible experience with newchic. The clothes i bought were nothing like the pictures online and felt cheap. The fabric was thin and the stitching looked poorly done, When I requested a return it took forever to get a response. Really disappointed with this purchase and will avoid this site moving forward.

Date of experience: January 21, 2025
Sweden
1 review
0 helpful votes
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Defective!
February 17, 2025

I ordered a bag and I received a defective bag and they expected me to pay return shipping! Their support just sent automated responses. I lost money and patience. Avoid at all costs! Never trust this site again! Total waste of money! I won't waste my money here again! Read some review first!

Date of experience: January 20, 2025
Spain
1 review
0 helpful votes
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The sizing was way off
February 17, 2025

I ordered a couple of dresses from newchic but the sizing was way off. I ordered a medium and it felt more like a small. The return process was a bit of a hassle but the customer service was friendly when i reached out. I'll be more cautious with sizing next time.

Date of experience: January 14, 2025
Lithuania
1 review
1 helpful vote
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My first order with newchic was not a pleasant one. I ordered 3 shirts but two arrived with noticeable defects and the third one was the wrong size. The return process was frustrating and took weeks to resolve. While their website is appealing, I dont think I'll risk shopping here again

Date of experience: November 17, 2024
Czechia
3 reviews
0 helpful votes
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I ordered a hoodie that looked awesome on their site but it turned out to be nothing like the pictures. The fabric was cheap and the size did not fit me at all. Customer support wasn't helpful so i ended up keeping it. It feels like gambling when shopping here

Date of experience: November 14, 2024
Greece
2 reviews
0 helpful votes
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I was looking for some trendy affordable men's clothing so i thought i'd give newchic a shot. Unfortunately the items i received didn't live up to the hype. The material felt cheap on the t shirts and one of the jackets had loose stitching right out of the package. I've bought clothes online before and this wasnt the quality I was expecting especially given the price

Date of experience: October 23, 2024
Georgia
2 reviews
2 helpful votes
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My experience with newchic was frustrating from start to finish. The shirts I ordered was two sizes smaller than the size chart suggested and the material felt cheap and flimsy. To make matters worse, the process was a nightmare. I had to pay for return shipping and I am still waiting for my refund. I wouldn't recommend this store to anyone.

Date of experience: November 4, 2024
Brazil
1 review
1 helpful vote
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I ordered a jacket from newchic and while it looked amazing online, i was a bit disappointed when it arrived. The fabric felt flimsy and the fit was off. The customer service team was helful but I still had to return the item. They processed my refund quickly but I wasn't thrilled with the experience

Date of experience: November 10, 2024
California
1 review
3 helpful votes
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Be cautious
December 23, 2024

I ordered a pair of shoes from newchic and it was a nightmare! The shoes were not as decsribed and the sizing was completely off. Their customer service was unresponsive and I had to go through a lengthy process to get a refund. I would advice others to be cautious when considering this retailer

Date of experience: October 27, 2024
Czechia
1 review
1 helpful vote
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I ordered a pair of shoes from newchic and they arrived in a reasonable time frame but the quality was just okay. They look good but i am not sure how long they will last. The sizing was a bit off and they were slightly tight. I tried to contact the customer service but unfortunately they were unresponsive

Date of experience: October 15, 2024
Georgia
4 reviews
3 helpful votes
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Newchic's clothes look amazing online but if you need things fast, this isn't for you. My order took way longer – almost a month – and the quality was hit or miss. One shirt was fine but another one had loose threads and felt cheap. If you're okay with waiting and taking a bit of gamble on quality, its worth checking out

Date of experience: September 29, 2024
North Carolina
3 reviews
1 helpful vote
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Bad Shoes and service
March 15, 2023

Purchased a pair of faux leather (not sure it was advertised as such). When I received them, I noticed that the finish was peeling. I sent a clear photo and asked for replacement shoes or a full refund. I was told "as it did not affect the operation of the product they would not do that. They then made the grand offer of 30% of cost or $6+ dollars and I could keep the shoes. I laughingly accepted as I determined that this was less than a reputable company. They then made the incredible offer of 50% or $11+ dollars. Both offers did not include refunds for taxes or shipping. I will now wear my damaged shoes everywhere and get an opinion of my new shoes. I WILL CERTAINLY tell them I purchased them from NewChic.

Date of experience: March 15, 2023
India
1 review
0 helpful votes
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Excellent
October 7, 2023

Excellent so far, easy to use. However, I wish to find out if my last purchase has been fully dispatched. I ordered four trousers, only two sent, and one of the trousers was a wrong colour. Am trying to obtain the invoice to be certain.

Date of experience: December 11, 2022
Austria
1 review
0 helpful votes
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Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!

Date of experience: March 22, 2024
Netherlands
2 reviews
2 helpful votes
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Dont buy from NewChic
May 8, 2023

The shirts I received at home are much larger than what their website describes... I tried to contact their Customer Service several times and no answer, so I cannot exchange the shirts for a smaller number... My advice, NEVER buy from NewChic, cause if u want to change anything, they will ghost you!

Date of experience: May 8, 2023
Canada
2 reviews
3 helpful votes
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A 1 star rating is too much for these guys. They are scammers. I bout a jacket that was too small and wanted to return for a refund. They told me they will provide a 5% refund, I told them I want to return for a full refund. They stopped replying to me and did not send my refund. People please do not order from this site, the clothes are poorly made and they will steal your money.

Date of experience: August 19, 2023
Virginia
0 reviews
0 helpful votes
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No quality
January 25, 2022

No quality, I ordered a couple of stuff from this people. Shoes & pants everything is fake do not purchase anything from them when you try to return something they will offer you a discount if you say no, you will not receive any return the bill from them they want you to mail it by yourself with out your a shipping label Thick thick thick material

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NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 26, 2021
Katherine L. NewChic Rep
over a year old

Dear customer,

We are sorry for the inconvenience caused.

Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please check it for more details.

We have clear pictures and detailed descriptions of the texture and design of the product shown on the product page. And the product may be slightly different than the pictures due to monitor, light settings and conditions which is unable to avoid and beyond our control. We hope you understand.

If the product you receive has any quality problems, please contact us by email: vipservice@newchic.com We will provide you with a satisfactory solution.

Best regards,
Newchic Team

Spain
1 review
15 helpful votes
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Scammers
July 1, 2020

I ordered & paid for 8 shirts 8 weeks ago. The site I used informed me that the articles would arrive from the Netherlands in max 21 days. The shirts were for a group of yacht crew as a quarantine gift but we have all gone our seperate ways now so not possible to distribute. I have tried to cancel on many occasions & asked for my money back but receive the same automated answer asking if I can wait another 28 days to which I said no. This site is the biggest scam ever. Never use this site. I have a large contact network who I am now informing. Ross Lewis

Date of experience: July 1, 2020
Newchic N. NewChic Rep
over a year old

Hi, ross l. We understand your concern about the delivery of your orders. On occasion we experience delays due to the logistics restriction and international transportation, we usually have a buffer period for orders that are taking longer than normal, and we find most packages arrive during this buffer period.

We would like to request the logistics partner to investigate this issue and try our best to offer you the best solution.
Drop us the order number by sending E-mail to cservice@newchic.com, with typical response time 24 hours. We'll be more than happy to help!

Colorado
1 review
0 helpful votes
Follow M F.
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Ordered four different pieces of clothing. Sizing is drastically unreliable. Product I received does not match their own size specifications. Tried to return items that did not fit, spent almost $30.00 return postage to china for $50.00 refund. Never received refund. Instead, return package was rejected, I just received it back after nearly 6 months from when I sent it. Noticed that their policy is refunds if returned within 30 days. I did not receive my purchase (or even shipping information) within 30 days. Purchased it July 4, received shipping info August 5, then received package around August 12. If the ability for return and refund are important to you, consider a different company.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, we are sorry for the unpleasant experience and we have contacted you before.

Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.

If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!

Overview

NewChic has a rating of 2.3 stars from 4,552 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.

service
617
value
2,099
shipping
2,107
returns
123
quality
2,142
This company does not typically respond to reviews

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68,462 reviews
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