I've ordered things from other companies out of China before, but this one sucks! Don't do it
Luckily you can call your credit card company and deny payment. Paypal is also good about getting your money back.
Charged me for shoes as well as an "ATM fee" (which says on my online banking newchic.com - my bank doesn't charge ATM fees). After I cancelled my order due to item being back ordered, they refunded the main amount but not the bogus fee. Took 2 weeks to get email from customer service and it is obviously not written by someone who knows much English. Very frustrating experience
Dear Goober,
Thanks for your order and sorry for leaving this unhappy experience to you.
For this case, could you tell us your order number? We will check the record and issue a proper solution to you.
Looking forward to your reply sincerely.
Best regards,
Newchic Team
I ordered 6 purple backpacks to serve as the invitation to my daughter's 13th birthday party at Disneyland (I thought that would be a good way to notice them in the park). The backpacks were sent to each girl with the written invitation included inside. I also ordered personalized name tags. Each girl had their backpack in CA Adventure and Disneyland. By day 2,3 of the backpacks had ripped apart and were no longer usable. I reached out to NewChic via live chat with Joyce and despite sending 3 photos showing the defective/damaged product, she refused to do anything to rectify the situation except send me 200 bonus points. The idea/concept was adorable and they looked great before use. The correct thing to do would have been to issue a replacement or refund. They did neither. I will never order another product from this company. Buyer Beware!
Dear Ashley W.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you.
Every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html.
Or https://m.newchic.com/help-center/return-policy
You can get all the details here.
Please be noted that
Goods are not covered by our 14-day return or refund policy if:
B. Goods have been worn and damaged, stretched or contaminated.
C. Goods were damaged or worn out by improper use.
H. The claim is made more than 14 days after you received the goods.
If the product you have received does not meet the pictures on the product page or the item has any quality problems, please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
In your case, please kindly keep in touch with us so that we can follow your case.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Our customer service try their best to offer you a reasonable solution through the return policy. We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Ordered two pair of shoes on 11/9/17. Did not receive email notification conforming sale. Finally, today 11/29/17, I was notified order had been shipped. Tracking No. Very confusing. I will never deal with these creeps again. One slow boat from China!
Dear CJ W.,
Thanks for your order and we are sorry for the inconvenience.
Usually the confirmation email will be sent to your registered email address, once you placed the order. Please check, spam included, as it may be there.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time. When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you have chosen the shipping methods with the tracking number, you can track your order in details with the tracking number.
It may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances as it is international shipping. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best Regards,
Newchic Team.
I ordered some shoes but unfortunately they didn't fit. After contacting customer service they dealt with the problem very quickly and arranged for a bigger size to be delivered to me at no extra charge. Would definitely recommend using this company.
After 2 months, still I'm waiting for my NewChic.com order. Even I have talk through Live Chat with them and they did not give us any reasonable response to our claim!
As you said, doesn't get any worse than this. Stay away!
Dear F g.,
Thanks for your order and we are sorry for the delay.
If you can't receive the item in the estimated delivery time, it may be delayed.
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Here is thelink for shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
Please kindly consider what shipping methods you have chosen.
Business days means that weekends and holidays are not included.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If your package is taking longer than schedule, please contact us.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I ordered 6 shoe loafers (shoes without lace) on 09/17/22. This package was shipped from Hong Kong by air plan. I thought it must be delivered at least 10 days as usual. But it came to my address within 1 week. I absolutely trust in this seller 'cause it has shown up its service has been so excellent. Thanks a million to Newchic.
Dear Customer,
Thank you so much for your great comment! It means a lot to us!
Unhelpful customer "disservice". Order has not arrived after 5 weeks. No clear complaints channels. The chat line always gives the typical, useless responses that I found patronising. My advice: STAY AWAY from them
Dear Velile N.,
Newchic is a reliable company. Thank you for placing an order on Newchic and sorry for the waiting. The shipping time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html You can log in Newchic account and check real-time order status/Order Tracking). https://www.newchic.com/account/orderlist.html Further assistance, please feel free to contact us by Email or Live Chat, via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2
And tell us the order number. We will do our best to assist you. Thanks in advance.
Best regards,
Newchic team
Before you order anything from NewChic, know that the costs of returning items is expensive... regardless of reason. I. e., poor quality of material, workmanship, miss-sized, etc. All returns are sent to China. The cheapest method (2 week transit time with no true verifiable tracking) to return a very lightweight package was $35!
Dear Mike L.,
Thanks for your feedback here and we sincerely hope you can give us a chance to fix this issue. The warehouse that accepts the return package is located in China, where we have professionals to inspect the items returned. You can find the return policy on the product details page and the help center, where you can find the undertaker who are responsible for shipping fee of the return. ( https://www.newchic.com/help_center selected Return & Refund). In your case, please keep in touch with the after-sale customer service via this link https://www.newchic.com/Contact-Us-hc10.html
We will do our best to assist you. Thank you.
Best regards,
Newchic team
This item was ordered over a month ago and has yet to be received. Shipping information says they are using FedEx but FedEx says my tracking number is invalid. Looks like I am one of many. Buyers beware.
Hi, Ada K. We understand your concern about the delivery of your orders. Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria.
And we would like to know more about it to provide support. We have sent you a private message here via sitejabber and trying our best to help. Drop us the order number on Messenger if you need our assistance, or by sending E-mail to cservice@newchic.com, with our typical response time 24 hours. We'll be more than happy to help!
I think there should be a reminder to buyers to double check the size given the difference in North American sizing
Having said that, received one item that was perfect, and the other did not fit, but can report prompt and courteous customer service. They were patient and worked with me towards an acceptable solution
Dear margaret,
Thank you for your comment.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches. Hope you can order the item you love.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
I did wonder where my goods were, I had not clocked that they were coming from overseas (you know what internet shopping is like!). My email was answered within 24 hours and the items are very good quality. :)
In reading reviews, I noticed how many consumers were surprised to understand after they placed their order that this company was located in China. Do some investigation so you know what to expect! ANYTHING coming from China is going to require additional ship time due to customs. I ordered a pair of those highly-advertised rain shoes in November. I knew to order two sizes up. I covered them with additional tracking, but that information was lost in some kind of system glitch. They eventually arrived yesterday. They fit OK, which I'm fine with because they are mostly for rainy days. I appreciated the constant contact and swift replies to my emails. The price point was appropriate.
Received a product that was scratched and damaged. They offered x amount of money back as good will. Better than nothing. Most they can do was partial refund which almost covered the delivery charge. Will be a while or never if I ever order from them again. Dissatisfied with product but Customer service was par.
Hello Lance L., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
No stars for this crap service., left me waiting weeks then finally contacted to say 'Item not in stock'., why take money if you don't have stock, error 404 coming up now, cannot get refund! Will not respond! Do not buy from this rip off scam!
Dear Helga G.
So sorry for the problem, would you please tell us your order id or email address or consignee name? We will check it for you.
Maybe the product is hot-sale, so we sold out it soon. Hope for your kind understanding.
Best regards.
Newchic team
It's been a month since I ordered (July 4) a back pack and I just got off the customer service site and all they could say was wait 2 more weeks. If you order regular shipping they provide no way to track shipment according to Rebecca (probably not her real name). Very poor. I realized they were overseas but I order auto parts regularly from Japan and get shipping info and prompt delivery. So sad. Guess I can kiss my money goodbye. Never again. And neither should you.
Dear Bob M.,
Thanks for your order and we are sorry for the long shipping.
When you placed the order, you can get the estimated delivery time on checkout page.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends and holidays are not included.)
Once your order has been shipped, you will receive a shipping advice via your registered email address. Please kindly check the email/spam record later.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
Please be noted that there will be the tracking number if you have chosen the shipping methods with the tracking number. (If shipping method is Flat Shipping, there is no tracking number.)
It may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
For further assistance, please contact us and give us the order number.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via the phone/mobile:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team
I ordered a pair of leather and mesh loafers and when received, the "leather" looked more like recycled plastic grocery bags. After several back and forth emails including pictures I had to take, they "decided" that there was no quality problem and refused to offer a refund upon return--even though their return policy on they website said they would do so. Total rip off.
Dear Gordon,
If the product you have received does not meet the description, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the issue with the product you ordered is not quality-related or you can't show that the product you have received does not meet the description but you are still not satisfied with your purchase, you can return the item(s) for a refund within 14 days after receiving your order. You will be issued a full refund of your purchase after we have received and inspected the returned item(s). You will be responsible for all shipping fees incurred.
Best regards,
Newchic team.
Since discovering NewChic, I've placed several orders. Their stock offers unique and quality items I've found no where else. While it can take time to get to me, all orders have been worth the wait. Two minor issues with two separate orders were resolved quickly and courteously. Can't say enough about this company except thank you.
Have seen this a few times in the reviews and wish I would've checked newchic out prior to ordering..."They lie by saying they made a mistake and sent it by regular shipping" This exact situation happened to me also. Ordered boots mid Nov and my boots were supposedly sent Nov 30. Was to take 15-17 days. Well its Jan 1st still have not received them. The package can only be tracked before it makes it to the USA. Horrible tracking system! I have complained and and once again they say track it (which is impossible) or just WAIT due to the holidays. Will never order from them again. Will post if I ever receive them... but don't hold your breath
Update: It has been 2 months now, still no boots. Checked with post office, nowhere.
Dear Amy,
Sorry for the trouble.
We have sent your order by standard shipping because of System error.
Your order cannot ship out in time, because the item was out of stock. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page.
The item may be slightly delayed because of customs clearance and holidays.We really hope our customers can receive the item asap. Hope you can understand.
If you haven’t received your item within the Estimated Time, pleasecontact us by Live chat or service@newchic.com. We will check your order for you.
Best regards,
Newchic team.
I saw an ad on FB for shoes. They are exactly as pictured darling! I get lots of compliments and have 2 pair. Also ordered a jumper and blouse. There was a long wait for them but I got quick, courteous replies when I asked about the order and pieces arrived shortly after. My opinion is, if our clothes are manufactured in China already, I'm happy to cut out the middle-man to buy direct. Prices are low and materials are fine. Soft leather, cotton-poly, I'm happy
Overview
NewChic has a rating of 2.3 stars from 4,552 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Katie,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
If you have placed the order on Newchic and you have doubts about the product or your order, Please contact us by service@newchic.com and give us more details about your question. We will do the best to help you.
Best regards,
Newchic team.