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Before you order anything from NewChic, know that the costs of returning items is expensive... regardless of reason. I. e., poor quality of material, workmanship, miss-sized, etc. All returns are sent to China. The cheapest method (2 week transit time with no true verifiable tracking) to return a very lightweight package was $35!
Mike L.'s review of NewChic earned 4 Very Helpful votes
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Dear Mike L.,
Thanks for your feedback here and we sincerely hope you can give us a chance to fix this issue. The warehouse that accepts the return package is located in China, where we have professionals to inspect the items returned. You can find the return policy on the product details page and the help center, where you can find the undertaker who are responsible for shipping fee of the return. ( https://www.newchic.com/help_center selected Return & Refund). In your case, please keep in touch with the after-sale customer service via this link https://www.newchic.com/Contact-Us-hc10.html
We will do our best to assist you. Thank you.
Best regards,
Newchic team