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I ordered 2 items on June 12th. Received an email on June 16th that order was processed and shipped. I was given a tracking number. According to the tracking information, the goods landed in Canada June 26. Since then I see on the update (Delivery in 5 business days).
I contacted NewChic. Their response was immediate: They aked me to wait 5 more days and if the goods have not been received, they will, at my option, refund the money or send another shipment. I waited 10 days. No shipment. Contacted them. Now they are asking me to confirm my address and wait more. I did. Am waiting for them now.
Language is another issue.
Anthony F.'s review of NewChic earned 3 Very Helpful votes
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Dear Anthony,
Thanks for your feedback and sorry for the late of shipment.
As for the language problem, we will improve it to provide better customer service to every customer.
Hope you will get your package soon.
Have a nice weekend.
Best regards,
Newchic Team