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NewChic Questions & Answers
Here's what consumers have asked with answers from NewChic staff and previous consumers.
467 questions answered
13% answered in 1 day
579 questions sorted by: recent | popular | fewest answers
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Hi Jenny,thanks for your attention.We have many good feedback.Welcome to place an order.

By Newchic N., NewChic Representative
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Sorry. The size range of different products vary. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have listed all the details about item sizes on the related product page. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. For some products, it will mentioned that the size of these products are smaller than ordinary, we suggest buying a bigger one size. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html thanks.

By Newchic N., NewChic Representative
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Dear greg, Your order 22238090 and 22237870 were shipped on 2016/12/21. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. If you havent received your item within the estimated time, please contact us by Live chat or service@newchic.com. Hope you can receive your order asap. Best regards, Newchic team.

By Newchic N., NewChic Representative
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Hi Alice,sorry for the inconvenience caused!Kindly please send the order number to us via service@newchic.com,then we will check the details and reply you asap.Thanks for your understanding! Newchic team

By Newchic N., NewChic Representative
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Sorry for the inconvenience caused, could you mind contact our customer service including the order number, the SKU of the product and the shipping label. Our staff will help you to solve it after receiving your request. We will check the status and find a best solution for you. https://www.newchic.com/Contact-Us-hc10.html.

By Newchic N., NewChic Representative
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Dear Dwaynia P. We have measured the items before selling them. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. Best regards, Newchic team.

By Newchic N., NewChic Representative
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Dear David, thanks for your order. As we checked,your order number is #16077089.Your package was shipped on 3rd July.The expected delivery time is 7-20 business days.Please be patient to wait for it. If you have any further problem please do not hesitate to contact our customer servicehttp://www.newchic.com/Contact-Us-hc10.html

By Newchic N., NewChic Representative
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Hi, Glenys V.. For the material, you can check it in the description of the product page. The product may be slightly different than the pictures showed due to monitor, light settings and conditions which is unable to avoid and beyond our control. We hope your understanding. If the product you have received does not meet the description on the product page, please send us some photos of the item as well as SKU sticker and the shipping label via this link https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

By Newchic N., NewChic Representative
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Hi, Cresilda P.. You can change the currency. If website on computer, you can change into your preferred language/currency on the upper right-hand corner of every page. If website on phone or APP, you can change it in the bar of language/currency on the upper left-hand corner of the homepage/account. For any further information or assistance, please feel free to contact us. Below is the link to submit your request with reply in 24 hours by email. https://www.newchic.com/Contact-Us-hc10.html If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. We will do our best to assist you. Thank you.

By Newchic N., NewChic Representative
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Dear KATRIN O., Thanks for your order and we are sorry for the inconvenience caused. Tracking # 09901586281000 under the order # 54494198 is correct. Your order 54494198 was shipped by Priority Air Mail on 2018/10/8. Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track again later. And the delivery time depends on the countries and the shipping methods. Please kindly check the below link. https://www.newchic.com/shipping-methods-hc160.html Also, you can find more details in your Newchic account - "View Order" - "My Order" - "Order Tracking". On rare occasions it may take longer than this, please contact us if it has not arrived within the estimated time. https://www.newchic.com/Contact-Us-hc10.html We hope you get your order soon. Thanks in advance.

By Newchic N., NewChic Representative
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