Have seen this a few times in the reviews and wish I would've checked newchic out prior to ordering..."They lie by saying they made a mistake and sent it by regular shipping" This exact situation happened to me also. Ordered boots mid Nov and my boots were supposedly sent Nov 30. Was to take 15-17 days. Well its Jan 1st still have not received them. The package can only be tracked before it makes it to the USA. Horrible tracking system! I have complained and and once again they say track it (which is impossible) or just WAIT due to the holidays. Will never order from them again. Will post if I ever receive them... but don't hold your breath
Update: It has been 2 months now, still no boots. Checked with post office, nowhere.
I saw an ad on FB for shoes. They are exactly as pictured darling! I get lots of compliments and have 2 pair. Also ordered a jumper and blouse. There was a long wait for them but I got quick, courteous replies when I asked about the order and pieces arrived shortly after. My opinion is, if our clothes are manufactured in China already, I'm happy to cut out the middle-man to buy direct. Prices are low and materials are fine. Soft leather, cotton-poly, I'm happy
I ordered a skirt just over 5 weeks ago. They inform you the delivery will take "7-20 business days" and I'm well over it. I contacted New Chic last week asking for status or a refund, and all they asked me to do was wait another week. I reached out to a second customer service representative who said I should check in with my local post office, even though their website says the product has not yet been delivered. I have - at this point - given them $45 dollars for a skirt I dont think I'm receiving. Don't buy anything from them.
Dear sandra.
Sorry for the trouble. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. We really hope our customer can receive the item asap and we are trying to improve our shipping service as well. Please kindly note that sometimes the carrier's website does not update even if the parcel is in process. We suggest that our customer collect the parcel in the post office, some of them can find the parcel there.
If there are any problems of order, please contact us via Live chat or service@newchic.com and we will do the best to help you.
Best regards,
Newchic team.
Terrible! Avoid this company. The customer service is a joke. You will lose your money.
I bought a pair of shoes. First, the PayPal screen was in Chinese, then I receive an email showing I had ordered two pairs of exact same shoes!? Even though I emailed Customer Service straight away to alert them to the error, apparently nothing could be done or cancelled, as they had been dispatched immediately (yeah right!?)
The shoes (both pairs!) arrived over a month later, and were ridiculously too small and were NOT the size ordered, but the company say that the £15-£20 return costs must be covered by myself. For their error.
It is absolutely terrible. Please be aware and read all the other very unhappy reviews.
Dear Sally，
If you add two pairs of shoes to bag, we suggest that you can check the quantity and the color carefully before checkout. If you need to cancel your order, please contact us by live chat in time, so we can help you. Once your order was shipped, we can't cancel your order. Hope you can understand.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on Checkout page. You can get the order details on your Newchic account as well.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Best regards,
Newchic team.
I have never, ever seen such poor quality garments. Size info all wrong, & I, a size 12, ended up w/XL and XXL. Took 6 weeks for delivery, and two shirts in no way resemble those shown on website, and now I cannot contact them. Everything from China. Please, do not fall for this sham!
Dear Sarah M.,
Thank you for placing your order on Newchic. We understand how disappointed you are and we sincerely hope you can give us a chance to fix this issue.
As you may be aware, the size letters of different products vary between different regions and manufacturers. What we recommend is that you take your own physical measurement and find the suitable size from the size chart on the product page. In your case, please contact the after-sale customer service at https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thanks in advance.
Best regards,
Newchic team
35 days after my order... I have NOT received any items ordered
My parcels are circling the world: Germany, Canada... I live in Hawaii
I paid $292,29. Have no idea if I'll ever see any of what I ordered.
ONE order, 10 items, credit card approved. Yet 21 days later 1 item was CANCELLED for non payment!
Initial order was subdivided and subdivided again and re-subdivided... with added shipping!
No real answers from customer service. Patronizing vague platitudes. Duplicates answers.
Got a notification to pick up a parcel in HONOLULU... that is a totally other island.
I am an elderly woman and have no idea how to defend myself against those crooks.
Hi Suzanne C., we do get your disappointment. Due to the different warehouse, your original order might get split into separate shipments. Please log into your Newchic Account and see your real-time order status. There you could find the estimated shipping time frame based on the shipping method you chose and the tracking information once the order has been shipped out. Or contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
This scam company will send inferior/damaged merchandise that does not correspond to its pictures, then first ignore your customer service queries, then will demand more and more documentation of your purchase, then will offer a reduced amount of the return price rather than returning full value as per their stated policy. You will then be required to return the merchandise via tracked parcel post to China at your own cost, after which they will ask you for more information before refunding (like a scanned copy of your tracking receipt). It's likely that they will not issue a refund until you threaten legal action. This was my 3 month long experience dealing with New Chic. Don't let it be yours.
Dear Fava B.
Sorry for the delay. But we need photo / video proof to understand where the problem is and try to solve it. If it is our responsibility, we will give you full refund.
Hope for your kind understanding.
Best regards.
Newchic team
I tried to understand their silly standardized response-emails. I thought its better to simply send them back. But I read reviews at other sites that warned about it getting refunds. So Im cutting my losses. Will invest in good inserts... which I can use in another shoe, later.
There are lots of other shoe companies on the planet! Good luck to everyone!
These people have no Honor. No Integrity.
Dear Savvy S.,
Thanks for your reply here.
Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution.
In your case, to protect the customer privacy, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
For computer:
https://www.newchic.com/Contact-Us-hc10.html
For mobile/phone:
https://pwa.newchic.com/customer-service
Regarding to size problem, Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
Best regards,
Newchic team.
I never expected my 3 pairs of shoes and a pair of sandals to be good quality. Just cute!
The site itself tells you size of this shoe runs small, so go up a size.
Finally the shoes come in. Cheap, but cute. So far, ok!
One pair of shoes is ok fit. The others too big. Id have to invest in at least $30 of inserts to wear them.
These Hong Kong peoples customer service is Zero. Non-Existant.
Several emails in bad English asking for. Photos?! Of what exactly?! My foot next to a tape? In the shoes? Who is going to take a good pic? My neighbor?!
LOUSY COMPANY.
BUYER BEWARE.
I say: stick with American companies. Or better: Amazon.
Fed Up.
I bought two pair of pants, both the same size, different styles. When they arrived, one pair fitted nice and loose (as I had ordered a size larger than normal) but the other pair was too tight to even get on. I contacted NewChic's customer service and told them my problem. They were straight back with a great solution and have promised to make things right. Their Customer Service was amazing actually... a lot better that I thought it would be for an offshore company. Very happy.
Ordered 3 bras & has been sent 2 different sizes which is significantly different from advertised size chart. The misfit can be identified visually hence no fitting is required.
Requested return which Newchic refuses straight away, citing "hygiene" reason despite products have not been used, Although it was seller's fault, their agent only offer partial refund for keeping the products. They don't care about customers as keeping the money is their main goal.
Please beware that seller's offer no direct email & communication can only be done via their site so you have no records. Possible fake feedback on their products which can only be left via their website thus quarantined & falsified.
Can't reach solution with Newchic & requested Paypal to step in. Buyers beware!
Dear Hans,
Thanks for your order and we are sorry for the inconvenience.
The size range of different products varies.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
As the return & refund policy showed,
① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, underwear, swimwear. (policy 3. Return Announcement)
Below is the procedures for products with size problem( earrings, lingerie, underwear, swimwear are not included)
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
More about the return & refund policy of Newchic, please refer to https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
We suggest you log in the newchic account and go to " contact us" since the problem belongs to after-sale topic in your order. When you come into the submission page, please select the order number showed below and describe your problem. Or you can contact us via live chat.
https://www.newchic.com/Contact-Us-hc10.html Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team.
I've been burned by Chinese websites but I loved these Socofy boots so much I had to take a chance. So glad I did. Delivery within 3 weeks, despite Canada Post being on stoppages and strike looming. Real leather, just like the picture on the website, extremely well made & so comfortable. I just love them. I get compliments every time I wear them. Quality is excellent. I may just order another pair after Christmas, the styles & colours are unique. Great service, great product. Thank you!
Very pleased with quality style and choice of clothes form NewChic. I can always find clothes in different styles that I can't find elsewhere which are well made and value for money. When wearing these clothes, they are often commented on by friends wanting to know where I got them. Delivery is good and quite quick even though coming from China. Would recommend to all.
Dear customer, We love to hear this. Thanks so much for letting us know about your great experience. Any questions, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you.
Such a lot of choice, which is not a bad thing, but takes quite a while to find what you want. As this is my first order, I hoped the UK sizing I've chosen will be correct, which it was. Much quicker delivery than I expected, so really pleased.
Dear Anne-Marie M.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Such a lot of choice, which is not a bad thing, but takes quite a while to find what you want. As this is my first order, I hope the UK sizing I've chosen will be correct.
Details under "My orders" shows arrival of package end of March. "My orders" also states items are on "back order." This was not clearly stated at time of purchase. Apparently "ships in 10 business days" means the item is on back order! As usual beware of language.
Also product is shipped from China, New Chic states returns accepted for which you need to provide a tracking number making the return cost prohibitive. Usually a lot more than the product.
Dear Anne M.,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
For the out-of-stock items, we have marked the words like " Expected dispatched in xxx bussiness days" on the product page. And for in-stock items, they are labeled with words like " In stock, dispatched in xx business day.".
You can find it under the price after you choose the size and color.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Please note: If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we sent order out and also the shipping fee you pay to return the item back to us.
The refund will be processed once we have received the item. The tracking number for the returning will guarantee if we have received the returning parcel or not.
Any questions, please feel free to contact us https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.
While some websites will send you clearly cheaper imitations, Shirt Chic clearly mislead by having a picture of the high quality original, and sending a shoddy quality, extremely poor imitation.
While they claim to offer an easy returns service, they simply ignore your requests for any returns information. Only able to get my money back via PayPal.
Hello Clio P., thank you for your attention. Newchic is a legitimate company that advocates providing quality products to customers all over the world. We have related after-sales services. You can check this link: https://www.newchic.com/help_center/return-faq169.html For further details we get in touch with you via private message. If you need it, you can contact us via email: vipservice@newchic.com We will reply as soon as possible.
The prints are super attractive but the quality of the fabric varies considerably from rough and harsh feeling to smooth and silky. Personally I would rather pay much more for a thick cotton sweatshirt that is comfortable.
Dear Caroline S.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
I like several shoes and I wanted to purchase them but after reading all the negative ratings I'm a little skeptical of ordering. One star rating is very concerning. SCARY! I really liked their shoes too! :(
Dear Niecey,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Sometimes， the customers can't receive the item in time because there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. If the items have any quality problems, please contact us.
Best regards,
Newchic team.
I ordered and paid for my order on June 28 it is now August 16 still haven't received it. I am getting the run around, no shipping company name, the tracking number they gave me is placed in the "Cannot be found" category. Have requested a refund they keep delaying it with excuses. Final word... save yourself a lot of trouble AVOID this company.
Dear Ann L.,
Thanks for your order and we are sorry for the inconvenience caused.
You can log in Newchic account and check order status directly: My Account -- View Orders--My Orders--Order Details. Here is the link. https://www.newchic.com/account/orderlist.html
Sometimes the logistics information has not been updated due to poor weather, necessary customs procedure or standard processing time in post office, which are beyond our control.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. https://www.newchic.com/shipping-methods-hc160.html If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too.
We usually have a buffer period for orders that are taking longer than normal and we find most packages arrive during this buffer period.
For further assistance, please contact us and give us the order number.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via the phone/mobile:
https://pwa.newchic.com/customer-service.
We will do the best to help you.
Best regards,
Newchic team
Everything went quite smoothly - selecting, paying and delivery (I was aware that delivery could take a couple of weeks). The boots would appear to be good value for money and are extremely comfortable to wear, although they have not had much use yet due to the appalling weather.
Dear Bill T.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Paying was cumbersome. I seem to have been directed to PayPal
Lovely looking T shirt with cat peeking out, I am usually an 8-10 and ordered small size. This is far too big for me. It measures approx 40". How can this be classed as small? The sleeves are about 4" too long and is nearly a tunic length.
Hello Barbara D. We have contacted you before, but have not received your reply.
Thank you for choosing Newchic! About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Overview
NewChic has a rating of 2.3 stars from 4,552 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Dear Amy,
Sorry for the trouble.
We have sent your order by standard shipping because of System error.
Your order cannot ship out in time, because the item was out of stock. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page.
The item may be slightly delayed because of customs clearance and holidays.We really hope our customers can receive the item asap. Hope you can understand.
If you haven’t received your item within the Estimated Time, pleasecontact us by Live chat or service@newchic.com. We will check your order for you.
Best regards,
Newchic team.