MenardsReviews 348

The employees have no working knowledge of the products they're selling they're not motivated to help the customers and they have a generally poor attitude. I asked no less than nine times where a product was you told me the wrong location every time they all refused to show me where the product was I had rather set my hair on fire mail one foot to the floor and run around and small circles then ever visit a Menards store again

WORST customer service I've had in a long time. Do any of their employees enjoy working there? 80% of the people I engaged with just stared at me until I spoke to start the conversation, and NONE of them appeared to be having a nice day. I purchased a stepladder before I drove home to empty my vehicle and make room, and was told it would be waiting at the front entrance. When I returned to the front entrance, they told me it would now be waiting at door 15. When I drove all the way around to door 15... they told me to go to door 3. And when I drove over to door 3... I find that it's about 20 FEET from where the ladders were inside! That means even the employee working the area with the ladders had no idea there was the option for me to pick it up just outside. I didn't have far to drive home, so I rolled my back windows down, put the ladder in the back seat, and let it stick out the side. On my way out of the yard, I presented my receipt to the guy at the gate, and got a VERY snarky and disrespectful "Um... doesn't your back seat fold down!?!?" I already knew that the angle would be too shallow, but didn't feel the need to explain that to this snide assclown. Instead, I simply asked him "Well, should I hop out of the car, and rearrange it right now?" He said "Uh... I don't know, but that's not how I would have done it." Horrible service, piss-poor attitudes from employees, and a level of disrespect I have not received as a paying customer (spent over $200) in a long, long time. I'll be going to Home Depot, or ANYPLACE else from now on.

Bought a $1200 snowblower from Menards west Lansing store two days ago. Idling surging problem would not help. Originally he said he would do an exchange then changed his mind and said to leave the store there not helping us. We were in shock. They just don't care. Worst customer service. Allan Lied to our faces. Said to take it to a place and have it fixed during a snowstorm. DO NOT BUY EQUIPMENT FROM THIS STORE! Buy a used one you will be much happier. I wish I did.

I placed an online for some insulation. They apparently could not get it all one on truck so they wait until they deliver half of it to tell us that and then proceed to tell us that we have pay another delivery fee. NOT HAPPY!

I am appalled by the disgraceful level of incompetence and sheer disregard for customers exhibited by Menards and their customer service team, particularly Laura S. Here's my story:

I placed an order on a Sunday and canceled it within minutes. That should have been the end of it, right? Wrong. Despite my prompt cancellation, the customer service team failed to cancel the order in time, allowing the item to ship to the local store—and then they had the audacity to charge me a 25% restocking fee for their own failure.

When I contacted their online customer service team to address this absurd charge, the nightmare began. It took them a full 24 hours to respond to every single message, dragging the process out unnecessarily. To make matters worse, Laura S. Blatantly lied about contacting the local store manager, claiming he had said I agreed to the restocking fees (an outright fabrication). She refused to offer any assistance or explanations, showing zero care or urgency in resolving my issue.

In sheer frustration, I called the local store manager myself, and guess what? He refunded my order without issue in less than 10 minutes. This quick resolution exposed Laura S.'s behavior for what it was: deliberate negligence and a complete lack of pride in her job. Not only did she lie about her efforts, but she also inflicted unnecessary back-and-forth, wasting my time and causing me undue stress.

The contrast between the local store manager's professionalism and the abysmal handling by Menards' online customer service is staggering. Menards' management should be ashamed. Their customer service team is an abusive, disorganized disaster, creating hurdles for customers rather than solving problems. It's clear they prioritize making a quick buck over maintaining even a shred of integrity or care for their patrons.

If this is how Menards chooses to treat its customers, then I strongly urge others to think twice before shopping here. The lack of accountability and basic decency is staggering, and unless they make drastic changes to their customer service practices, I will never be giving them my business again.

I purchased Medalian Cabinets, and we had a total of 6 base cabinets 4 came damaged and one wall cabinet. We did get the replacements, and they came more damaged than the originals. The finish on most cabinets were horrible. They do not stand behind their products they sell. We have spent almost 10,000 on these cabinets that are supposed to be top of the line they are actually junk below is a picture of just one of the cabinets. When telling the salesperson about it she stated yes, we get a lot of complaints about them. I was so shocked they said that and even though they get a lot of complaints they still sell them and WILL NOT stand behind them. Then I went to return an item to get a store credit without a receipt they said they had to put it in the damage and could not return it for store credit without the receipt but can do it with one. So, I had to spend another 10 minutes to 15 minutes looking for the receipt found it and they gave me the money back. Which does not make sense with or without the receipt you still had to damage it out and I was just asking for a store credit without the receipt. What a joke.

I drove an hour to try to pick up an item listed on "Ray's List." The snotty employee snorted when she brought up the listing and basically said I shouldn't expect to find it in the store because it was listed over a year ago. Apparently there's no system remove items from the list once they've been sold. What a joke.

If I could give them a rating less than one star I would. Used to be a fairly good place to shop but has turned into a greedy corporation. If my last name was Menard I would change it and go into the govt. Witness protection program. I got stung buying vinyl flooring from the CFL corp. which is just Chinese garbage, don't believe "made in USA" on products anymore.

The first shipment of bags of mulch had termites in them so I had them bring me new bags of mulch and these are also infested with termites!

If you decide to work outside yard the receiving manager is rude and likes to stare and treat everyone like little kids and I seen lots of people quit because of this manger and I think he should be fired and I would not work at the Wyoming Menards

They need to stop posting final price after rebate when you get no money back after the "rebate"
Menard's advertises products with a before and after price with the rebates. After looking at the fine print you save no money and the final price is a lie. You get no money back after the rebate, but instead get store credit.

This has to be the worse place to shop for customer service and their ridiculous rebate policy. I was told by a manager at Menards if I was within a few weeks of the rebate period I would get a rebate on $1900 of tile! Nope refused it. I paid cash for the tile and had a previous rebate for $192.00. Well when I returned a few boxes they would not give me cash back but only a store credit! I had my receipt this is ridiculous! I told them besides using that store credit I was never using them again! Go Home Depot and Lowe's you have far better customer service. We have done 30 houses and four farms Menards lost a good customer! CUSTOMERS BE WARE!

Seems they have a huge turnover of staff. A few are really great. Several confided they do not like the manager. Same here, have had interactions with him - absolutely do not care for his behavior, personality, approach. I have a small business. If he were my employee, he would be fired...nasty attitude, not friendly... Hope he gets transferred to some other store...

For what's it worth Menards has benefits health dental vision 401k,not many big companies don't have that.

Don't order anything from this store you will get stuck with garbage and no phone to call only emails and nobody will solve the problem

Cannot believe the $#*!s at Capital One that administer the Menards Big Card they are Crooks on an $18.02 bill that was paid less than 24 hours late incurred a $17 late fee that is horse$#*!.
After over 20 years of being a big card member and spending tens of thousands of dollars at Menards I have now canceled my big card account and shredded it and will never ever deal with Capital One in any way shape or form ever again in my life.
I may still use Menards but it will no longer be my first choice.

You have to be psychic to shop on the right day for the rebate unfortunately I am not. I avoid shoping here.

If Icould give them a zero I would. Nails
All over the driveway you end up with
Flat tires. They do nothing to
Compensate you. Another incident I
Purchased a brand new refrigerator
From them with cash. Got it home it did
Not work. Immediately ( next day)
Notified them, They told us we could not
Return it to the store. We had to have it
Seviced three times in order to get a
Refund. That's just their policy they said.
Sure enough three different times after
The service guy came out and said it's
Irreparable all 3 times... Got it back to
The store and they said now we can only
Give us an instore credit, because it had
Been over 30 days. Which by The time
You have the service guy come out say
It's broken,wait twelve hours, See, it's
Still not working, then called the service.
Guy wait another week for him to come
Put. Etc. It had been 32 days only
Because The service guy had made 3
Different appointments in that monthand told us from day one that it was
Defective. Yet they only wanted to give
Us an in store credit instead of our cash
Back. Over $1000. I'm sorry, but nobody
Is going to tell me where to spend my
Money and it definitely will NEVER be
Menards! I did not leave without
Getting my money back let me tell you
That. Unfortunately, it's not the innocent
Workers but the higher ups. Menards
Listen up. WORD OF MOUTH WILL
BANKRUPT YOU!

Menards facts. They put returns that are used back in stock. If their rebates fail, they tell you to contact the office and they tell you to mail them back. This company passed the buck all the time. Menards sucks. No stars for you! You got 1 star cause I was forced too. Menards sucks. No nice way to put it.

I rarely go into menards any more because they don't honor there 10% back sale. I called and was told I had to get on line and take care of it.