Menards

The $400 craftsman lawn mower I purchased threw a rod on the second use. They refused to return it before my taking it to their specific repair shop. The engine block has a giant hole in it. It's not going to work, period. I'm not impressed with this policy or level of service. I will not be shopping at Menards again. Home Depot and Lowe's are much more accommodating, helpful, and understanding of the quality of their products.

I was in the Loveland Menards tonight trying to buy products for my Spa. There was only one cashier and two managers standing and laughing about the long line. After 10 minutes of waiting one manager opened a cash register while the line continued to grow and the other manager just stood there and continued to laugh. When I pointed out their lack of customer service he complained about having three call offs. I don't care about your staffing problem. Step up and do your job. This place is horrible for customer service. Do like me and vote with your feet by going to another store.

I ordered almost $2000 worth of kitchen cabinets. The color was Mason Twilight. I asked several people if it was black, the picture was black. After waiting over 2 weeks to arrive in the store, 4 hours of driving back and forth to pick them up, we open the boxes to find brown cabinets!
We immediately call, we are told we can return them less a 25% restocking fee. That's almost $500 because of their false advertisement. No where during the purchase was this restocking fee mentioned. Just bad, disappointing customer service... now we have to find a way to fix the problem and put our kitchen back together!

My boyfriend, who is handicapped, was refused service at a register and told to go to registers at the other end of the store because he looked like he was walking just fine. Insensitive, ignorant, clueless cashier needs to be trained in customer service among other things.

Purchased a Men's rugged wear jacket that looked warm and like it would stand up to my work conditions as an HVAC tech. Found out that the zipper is poorly installed and gets stuck in the same spot and separates almost every time. Went back to store but they wouldn't do anything because I used their rebate slip to pay and had no receipt. I did look at the other jackets on the floor to see if they had a similar problem. ALL DID. All sizes and both colors of this jacket had the same issue. Too much fabric sewn together in one spot cause the zipper to stick. Not a good product if your trying to keep warm since the zipper won't stay closed. Also, if you buy anything at this store either save your receipt or if you purchase with rebate slip, put a dollar on a credit card or they won't track the purchase

I bought some insulation that had a $4.00 rebate, now it has the rebate and 11 % off. I tried to get my 11 % back but they won't give it to me because it's been more than 2 weeks. Now I have to load up all my insulation in my truck and trailer and return it and buy it again. How stupid is that! Makes me not want to shop at Menards anymore.

I purchased and online item which came with 11% online rebate. That was part of the reason I ordered the item from Menards.com.
The rebate check was received within a few weeks as advertised.
However, the check is useless because it may only in store. The nearest store is 480 miles from my location. What good is advertised 11% off everything if it cannot be used.

So this is a bogus rebate, i. E., bait and switch.

Menards cheats people out of money they have coming. They will ask their vendors to do work for them and then refuse to pay. They will say you did not spend enough time on the job even though they approve a bid. They continually hide behind many different disclaimers to cheat people such as their third party administrator for their supposed 11% rebate. Whatever you do don't do any work for them. Also do not buy anything from them. Vote with your dollar and run them out if business. They should be ashamed of how they do business but they do not care.

I usually don't write bad reviews unless is necessary to disclose inappropriate ways of doing business.

I placed an online order and I was not able to cancel it or pick it up. I've placed orders with home depot and after 15 days of no pick up the order gets cancelled and refund back to the original payment. Not the case here they cancel the order after 30 days turn it into a 90 day return, charge you a 25% restocking fee and if you don't go to the store to claim you in-store credit you will never see that money again.

Spoke to store manager and Corporate and they state they'd how they do business.

It's sad that businesses take advantage of their customers. Please read the term and conditions before you purchase. Unfortunately after reading Menards there is nothing stating store credits after 90 for online orders. So I was at a lost anyways.

I placed an order in store for an item to be delivered to my home by late April / Early May. I have called and called being told the "vendor" has back-ordered the item and I just needed to be patient or get my money back. Well, after being super angry, I decided to "be patient". Here is it June and I call to see where my delivery is. Guess what, it is sitting on their dock. Do you think they call me... NO! On top of that, I now need to prove my delivery was paid for or come get the merchandise. What a load of crap. I bought items at Home Depot about the same time and waited 30 minutes longer than expected which prompted the management to act quickly, giving free delivery and no-hassle refund for my time. Menards is a joke and their employees need to be taught what it means to care about the customer. Do not order from here, in fact, just go to the more reliable box chains. At least there, you are a human.

Bought a washer at Menards with a 5 year protection plan. Allstate apparently pawned this warranty off to some no name company called Amynta afterwards. They sent a tech out a few times and never fixed it. Now they're saying it exceeded their limit and they're no longer liable. I'm upset with Allstate for not sticking to their agreement. I have to buy a new washer (and dryer so they match) even though I have a warranty. Menards really needs to look into what companies they go through.

We bought a heavy duty tarp and you can see right through it. It has holes in it. They call it heavy duty? John Menards is a joke he screws people for money. The quality is not there nothing at Menards's is standard more like sub standard. I refuse to ever buy anything at Menards nor would I recommend them even if it was packing peanuts.

We called the Lancaster ohio store about placing an order online and picking up in store we were able to do so well my elderly grandfather was needing a few things so we order order get it paid and he heads up once we received confirmation I called store again to make sure items would be pulled for him and he would have help loading it into his truck I was assured on the phone he would... he gets home and no they didn't help or have anything other than light items ready and he had to pull and load everything on his own

Been waiting for a number of rebates sent to Elk Mound, WI. Starts by telling the world "Rebate Offer"( in other words, take me) then placing a.66 stamp, and then wait, and wait, and wait. Not anymore Menards, its Home Depot or Lowes or Ace, any where but Menards. At check out you get a rebate receipt, (to mail in) why doesn't Menards just let me use that receipt the next time I would go to Menards? Instead of a stamp and an address labeled, "Just take me nobody will know." Really stupid Menards! By the way I can't prove this cause Menards has all my rebate receipts, less of course one would look at my credit card charges.