Dillard's

Per a salesperson's recommendation, I bought a pair of boots which I really liked and planned to keep them. So I disposed of the carton. The next day, I got an email about a clearance sale regarding the boots purchased. The price was now $50 less than the price I paid. I went to the store and they explained that I needed the carton for the return/refund. I asked for a credit but that is not their policy. Pretty sad. I will keep the boots but this has soured my opinion of Dillard's. Tough lesson for me.

Purchased a pair of boots at Dillards Park Way City Mall Huntsville Al, they were on sale nice looking booth had a unique heel. Well I didn't notice a 3 day return. I wore the booth outside of that area and that's when I noticed the defect with the booth. It slips or you could fall because of the defect with the shoe so I took the back and explained to manager what was wrong and she said she couldn't see what I was talking about so she refused to let me exchange or a refund. I was told that it had to be a visible defect. I told her I can't wear them with the possibility of falling which has almost happened. So I asked for the store manager and she stated the same thing it has to be visible. I was very disappointed with this decision. I told the first manager I can't wear them and she said give them to someone who could wear them, I said they have a problem with the heel it's not safe to wear them, I told her if I were to wear shoe and fall would that be a lawsuit for Dillards and she said no you can try but it not our fault for selling you a defective boot. They both said we don't see anything wrong with them. My point is everything is not visible I explained as well as I could instead you treated me as though I was lying and refused to make things right. Why would I bring back a good shoe. So now I have a pair of shoes that can't be worn and I am out of $60. Not good customer service.

I bought a dress for my sons wedding in September in May. Unfortunately, I had a kidney transplant two weeks after and have had multiple complications. I am just now getting back on my feet. I lost 20 pounds from being so ill. I need to exchange it from a size 14 to size 12. It's not on sale and both of those sizes are in stock. The tags are still on it. It has never been worn. They have absolutely refused even with medical records. There is no exceptions. Where is their compassion? Customer service

Be careful if you decide to order something from Dillard's. I just had the worst experience after ordering a dress. The first dress was damaged - the hem was falling out. I sent it back, and the second dress had the same problem. Unfortunately I didn't see the damage until I put the dress on right before my event. Dillard's says that I should have called them because now they can't verify that I didn't cause the damage. What on earth would they have been able to do at 4:30 p.m. on a Saturday night when the event started at 5:30 p.m. I would recommend you find another more reliable store, one that actually believes in customer service and quality.

This company seems to want and need people to apply for a card but they don't care and won't tell you it's a hard credit hit. Also In most departments the employees are treated very badly, even professional workers like my roommate. Don't help dillards in college station. Here's an image of a top trying to prove I'm a person. They mistreat workers like Walmart does or possibly worse.

Called the local store 25 minutes away looking for a particular perfume, they have it great! Drive there and they don't have it. Meanwhile 4 out of 5 employees visible are on their phones. And brick and mortar wonder why retail is hurting!

Corporate only wants your money and does not care about their customers.
Jerry (from corporate) talked crap about a suggestion a customer had given, even stating that she wouldn't know anything about what customers want, right after she walked away, in front of associates and other customers, including me.
This happened a few months ago, but I thought it should be posted so customers know how much they should avoid giving these corporate people any money.
1

The fine print matters. I purchased designer $195.00 & $110.00 shoes precisely 1 week ago. Due to the high price of these shoes I specifically asked what the return policy is at Dillards. I was advised that I could return the shoes within 30 days. I was not advised the fine print on the receipt & did not think to check the receipt. Sales ladies act really nice when you are spending lots of money. However when you want to return what you purchase, it's a different story. I went to return the shoes because after wearing them for literally 3 hours, I had to take them off and walk barefoot. The Manager "Sabine" immediately stated that due to the $110 dollar shoes having "toe" prints & both shoes obviously looking used, they could not be returned. They were like wearing underwear & not able to be returned. Very unprofessional &rude. I felt discriminated against. I had never heard such a thing "the shoes have toe prints" Do they not get toe prints when you try them on?

When trying to return an item, it took so long to get customer service to send me a label when I returned my item they said it was four days too late. I tried to talk with the store. I tried to talk with the manager I tried to talk with corporate customer service That became a full-time job so I gave up. I will never shop here again and you should not either. Dillards is on its last leg thankfully, they won't be around next Christmas!

Dillards system has conflicting profile info. Attempted to correct and Scust service rep said that manager said order would need to be cancelled.that they couldn't correct even though it was their system error. Beware!

I'll try to have the pieces I ordered fitted, but wanting that just like everywhere else the fabrics are labeled incorrectly- wool blend has 0% wool. The size chart isn't even close to the correct sizes. Not a happy online purchase. It's basically an over-priced Amazon! Same problems, just more expensive.
They also ship using multiple methods, so one item will come ups, another usps.

I ordered a pair of shoes for my wedding. To my surprise, when the delivery finally came the shoes were two completely different sizes and very evident they were not new and had been worn. Calling customer service was 30+ minutes on hold just for them to tell me I have the pleasure of driving 45 minutes to my local UPS store to return these garage sale shoes. I do not recommend this retailer. Used goods sold as new, they clearly don't even check product to ensure shoe sizes match AND you will be in for a treat trying to connect with customer service giving up at least an hour of your life to get things corrected.

Made a purchase in September and the shipping company lost the order. I contacted customer and my credit card company. The package was eventually found and resolved. Placed another order earlier this week and it was cancelled a few days later. I called today to inquire and they said that because the lost package incident last month, they would no longer sell to me online. I was totally dismissed on the phone when I tried to explain. Poor customer service and please think twice about buying from them online. If they lose your order and you try to resolve, they may cut you off. There are other sites to buy the same product with better service.
Dan C

I like Dillard's, but I am cancelling my Dillard's card because I can't gain access to my online card services account because I can't remember my user name. I called to have it reset, they transferred me to Wells Fargo who told me there was nothing they could do because it was Dillard's account services and they transferred me back to Dillard's. I just paid my balance by phone and will now cancel the card.

I absolutely despise companies that are like this. THEY made a mistake and made ME pay for it. I emailed multiple times and never got a single response. I would not recommend it at all, plenty of other companies actually have good customer service, so go elsewhere.

I have been impressed MULTIPLE times here. Margaret Hood and Kevin Courtney both went out of their way to help me and my sister in law register and plan for our weddings. They made us both feel special on separate occasions. All staff members were exceptional! The quality that most places are missing is here. They've had some of the best product selections too.

My god... stay away from this site. They have like a 5 day processing window, and then their free ground shipping takes like another 7 days... if you want anything quick, do not buy from here. Also, if you want to talk to their customer service team, have fun waiting on hold for 30 minutes before being told there's nothing they can do and basically to screw off. Rude, obnoxious, old ladies working the phones/live chats. Horrible.

This store is absolutely the worst, none of these associates want to help, they just want to stand there and make money. Their departments are filthy and full of mold and rats. I can safely say that I'll never shop there again after the associates in the shoe dept started to swear at each other because they were trying to make commission off of me. Really terrible service even with managers. I asked to speak with the store manager and they said he was unavailable because he doesn't speak with customers. That whole department store will be run down thanks to the people who are running it. I'll give it a couple years before they go out of business.