Dillard's

Very disappointed with Dillard's in the Daytona-Volusia Mall. I purchased a $900 Hart Schaffer Marx, men's suit, that was on sale. I was informed by both the sales person and manager, that since it was a sale item, (but still several hundred dollars), it was company policy to not provide a garment bag. I got the feeling that they don't place much value on their customers. It would be nice if corporate management would review this policy. Thank you

So I can't figure out why anyone would shop there for Christmas. Even then, they have 30 days return policy. So you can't buy anything before November 26th at the earliest. Then if you order online shipping is 9.95 unless you spend $150 and there is NO option to buy and pick up in store. They also charge for return shipping. In this day of internet sales, I think this company is not long for this world. Too bad because I do like their clothes.

Like TN said, they have great shoe sales. Having bought a pair of shoes from endless that fit well, I found another of the same style but in different colours on dillards and ordered them. They charge about $8 shipping but if you're sure of the style and fit, it's a good deal. I had to change the address after the order was processed and usually I've never been able to have a retailer successfully do that, but dillards was able to. Very impressed! Their customer service was also extremely helpful and timely.

This is by far the worst company I've ever shopped from. If I could give this negative stars, I would. I wanted to order a nice, cute prom dress and it fits too small and I decide to return it. I PAY for the return label and just because it did not arrive on time at their warehouse, they send my item back to my house. I call customer service and their very rude, disrespectful and they are not understanding at ALL. They do not even offer store credit! Do not. I repeat. DO NOT shop from here. You are better off shopping from Macys.

For those who want to order online be careful! The item can look different in real then one you see on the picture. Once you purchase it and if it is " not returnable item " forget it... they won't take it back! You stuck with it. Very unhappy

They don't pick up a phone. Don't respond to emails. They sent the wrong size AND color and still take part of the refund for returning something you can't use. Sounds like a fabulous scheme to me. Probably how they stay in business.

I absolutely love Dillards', but many of their sales employees have horrible customer service skills. One sale representative has the nerve to ask me if I worked? Granted I was in there Saturday last week and Thursday this week, but so what. I was so caught off guard that I was at a loss for words. No matter my reason for being there; I'm spending my money. That sales representative will never get my commissioned sale! Dillards training is in order.

I will NEVER purchase from Dillards…
I will NEVER purchase from Dillards again. I was going to a wedding and purchased 3 dresses to try on (since I am in MA) and returned one of them. I returned them within 30 days of receipt, but I received the package back stating that the 30 days starts when they ship out the package - not when I received it (which was 5 days later). I am now out over $120 and have a brand new dress I will never wear. I will NEVER shop there again and will spread the word on every social media place I can along with friends.

Date of experience: November 03,2023

First off the pair of boots were out of stock and their website said that they will cover the shipping fee if i put my email address in. They never emailed me i checked my junkmail too. I ended up paying for shipping fee even after asking them if they could credit me for it as i had the screenshot of their website saying that they will cover the shipping fee. Ok then when i got the item the pair were used and scuffed. Imagine i paid $85 plus shipping for them to send me a pair of used boots. So i sent them back and they said oh we have 5 pair in stock and we will send you the new pair asap. Now here i am writing this after 10 days of waiting and they still say that my order is being processed. They never email me for status update and they dont care and i have to wait for 30 mins sometimes 1 hour to get a status update. I hate to be one of those customers but you guys did me wrong

This was my first time ordering from Dillards. And it's definitely my last. I ordered a make up palette that only dillards had in stock (probably because everyone avoids them at this point), and it was shattered when I received it. They told me to send the item back and they would issue me a refund. Well, the item was sent back almost 2 weeks ago and I still have not gotten a refund email. Every time I call customer service, I wait on hold for at least 20 minutes (how are they that busy?) and they give me an excuse. This time, it was "they had a lot of ice and snow at the warehouse so it put them a little behind." A LITTLE? I get packages from China quicker than this. I'll probably never get the refund because they seem super shady. Stay away, people!

I purchased 3 accessories in hopes that one would match my mother of the bride dress when it came in. Tried to return them not realizing I was out of the 30 day return window by 3 weeks. District Manager was even called and he/she refused to budge. Dillard's can't compete with Amazon or Nordstrom's or many other stores with this PREHISTORIC policy. I won't shop at Dillard's again. Posted this complaint on their website and am curious to see if Dillard's will allow it through.

Dillards has by far been the worst department store experience. Their customer service is not of any help unless it's for online purchases. Both the store and their customer service just gives you all kinds of excuses but no real solution. They won't help you at all!
Emma

Dillards will be out of business soon unless they change their business model. 45 minutes on hold for customer service concerning and order I placed last week. She said well the items will be ready for pick up at the store in 3 to 5 business days. I knew that. It's been 5 days. So where is the order. She said the store will call you. I drove 150 miles to the store. Took back a $200 dress and cancelled my $250 order. Way to go Dillards. Soft Surround clothing and service is much better. Good bye Dillards!