Dillard's

Beware- any item that is 65% off has a 3 day return policy and that is still at the discretion of the store. They are ‘supposed' to advise you, when you make the purchase. Did not receive that warning. Returned an item bought for Christmas and had to call a manager. Could only receive a gift card and had to present my driver's license. I'm done with that snooty place.

My husband bought me an expensive coat on Christmas Eve in Colorado Springs Mall. I loved the coat but over the next few days almost every button came off. When I got back to Wyoming I found I was short one. Redeemed all the others, thought I would look for another. About a couple weeks later I noticed a long thread hanging off the back. Just the beginning. Next I started seeing pulling. It was a tweed coat. Lots and lots of pilling. I had a ticket to fly down to my daughters mid February so I thought I would take it back and show them them. Much to my surprise, they could have cared less. They said it was past 30 days and it was worn! Well of course it looked worn! A whole 6 weeks! Too bad! I said I don't live here! But I shop here when I come. Too bad! And they walked off! Coat and scarf $200! Never go there again!

I ordered a gown from Dillards and received an empty box. Called to report it. 24 hours later, they denied my claim. I have spoken to multiple customer service reps and everyone has treated me like a criminal and humiliated me. I am a 64-year-old woman and have never had to file a claim with ANY company before but understandably do not want to pay for something I have not received. They did not tape up either end of the box that the garment was supposed to have been in, the box had been crushed and the end had splayed open. I thought Dillards was a good company, but boy was I wrong. New mission in life… Tell as many people as will listen about how horrible this company is. Do yourself a favor and never order online from this company and as for me, I will never step foot inside one of their department stores again. Have been a regular customer for decades, but never again.

Giving a one star for their return policy. You would assume that in a world of free returns that they would have the same policy. If you want to return anything, just know that if the item is less than $150, then they will charge you $9.95 for a shipping label. This was my first and last time shopping with Dillard's, online or in person.

Absolute worst customer service and refund policies. I received a gift for Christmas and it put it over the 30 day return policy. They were unable to even do an exchange for the right size and when I asked for a manager the customer service agent disconnected our chat. I was able to use an incognito browser to reopen chat and had another frustrating experience with a useless representative. I filed an online concern and after 13 days have still not heard back even though the automated response said I would have a response in 72 hours,

Long story short STAY AWAY and spend your money elsewhere.

Ordered some pieces online and the shipping was late. I decided to call their customer service, waited for their answer and they said the order will be delivered within 1-2 days. But then 4 more days have come, and only them did I receive it. Will not order again, don't want to wait for it for half of my life.

Received christmas gift that needed to be exchanged/returned. Receipt (see photos) indicate 30 days for refund or exchange. The gift was purchased 12/23/2021, tried to exchange/return 01/04/2022 and they would not honor. Said it was only 3 days However the receipt does NOT indicate 3 days-it says 30 days. I called manager the next day who said "its not my problem" here is the number for corporate! This is why the store is always empty.

I purchased Burberry Her, and Clinique Happy. The shipping was extremely fast, the product was outstanding, and the packaging was wrapped with delicately. Thanks so much Dillard, I wish everyone can experience how excellent your service is.

Worst customer service I have encountered in a while. Don't try to return anything because it is very difficult and the employees are rude. DO NOT open a credit card with them. If you don't use the card frequently they will lower your limit and hurt your credit. Just don't do it! Shop at Nordstrom... you will be much happier and will have zero hassle with any returns you need to make.

I have had a bad experience with them from start to finish. The Customer Service Representative are Rude and the Supervisor is to. I am not sure if She was even the Supervisor but I'll tell you one thing...Never Again.

Trying to complete a set of china as a gift, I ordered some pieces online. No original boxes (unlike EVERY other piece I've purchased from this manufacture elsewhere). All just piled loosely with paper in a single big Dillard's box. The pieces were dirty, one showed dark scuffs on the bottom where it had clearly been displayed, and the lidded item had patches of sticky adhesive where the lid had been taped down at some point. No tape to be seen, though, as the lid was just moving about on its own. All the reasons I didn't risk buying on ebay.

I received my order today. I have always received orders in plastic with my clothing folded. As you can see from the photo, this is how it came! In the second photo it looks like someone stepped on it! I am not sure if I will ever order again.

Every time I go in this Dillards, I am followed around and ask three dozen times if I need any help or assistance. Why do the workers make you feel like a criminal or like you're going to steal something?

Customer service in pineville location is so terrible the only way to get attention is to look suspicious. Last time I make a trip in this store for a purchase. Customer service associates would rather stand in front of you adjusting a rack than say hello hi can I help you nothing. The worst bunch of employees I ever been around. It's a ghost town til they think your suspicion. No morals no empathy no sales from my pocket book.

I recently shopped for a sweater at Dillard's website. Whenever I put in the basket, it told me that I could get free shipping by adding $11 in purchases. So I did that. However when I went to check out, it still charged me a shipping fee. I called Dillard's and they said that this message was for only Dillard card purchases--but that is not what the message said. Beware!