Dillard's

I ordered a Doona stroller from that store and pay through Afterpay. But next day the store was canceled my order and told me that my Billing address didn't pass the verification process. But my billing address is the same as usual. I don't know what's wrong. I called to my bank and they told me my billing address is ok. Awful store!

Poor management that violated labor laws, HIPAA, and basic ethical standards. The labor posters, ethics hotline and policies are just for looks and not actually followed or enforced. Corporate policies are violated regularly. Reporting to Corporate does no good. Was told by manager that Dillard's attorneys always have her back. Disgusting.

As a former employee, I was instructed to utilize target marketing. Basically racial profiling in which discrimination is encouraged. Poor management and the store manager is not professional. As an employee you were instructed to do other things I felt was unprofessional towards the public. This happened with several employees at the alabama spanish fort store.

Never again will I purchase anything Dillard's. I received a birthday gift in July 2022, finally tried the shirt on and noticed the sleeve had a snag in 2 places. Tried to exchange it but their 30 day wouldn't allow it. It was a gift! Horrible Management, don't care about customer! Rating 0..

I received my order today. I have always received orders in plastic with my clothing folded. As you can see from the photo, this is how it came! In the second photo it looks like someone stepped on it! I am not sure if I will ever order again.

"This is my first time ordering from Dillards online. I typically shop in the store. Anyway I'm very satisfied with the belts that I bought for my wife. It was exactly what I was looking for and didn't have to get out in the crowds to shop."

They charge a $9.95 return fee. That's high! If I'm buying shoes online, there's a good chance I will need to return them. To have to pay $9.95 for every pair I return is just too high.

I was shopping for some jeans for my husband. When I walked past the folded jeans their metal sign on the shelf was sticking out and I ripped a 3 by 21/2 inch hole in my shirt. They offered for me to bring my shirt back for their seamstress to patch my shirt. Like I would want to wear a patched Jones New York shirt. The manager that made the recommendation did not even show his face. At the price of that shirt, which I bought there, I can't believe that is how they wanted to compensate for their negligence in their display shelf. Customer service has really changed.

Today, I went to Dillard's in Wellington to buy a blouse and ended up buying a whole new wardrobe. Sue and Danielle, located in the downstairs women's department, were so lovely and welcoming. They spent hours pulling me together with pants, tops and dresses. There was no pressure to buy and we talked and laughed the whole time. I felt like I was in a small boutique with impeccable personalized attention.

Freda Merendine at the fragrance counter is an amazing employee! Freda knows her stuff and makes everyone feel comfortable. She also will provide a sample of the fragrance you like which is fantastic— that way you can try it with your normal workout, deodorant, etc.

This store is absolutely the worst, none of these associates want to help, they just want to stand there and make money. Their departments are filthy and full of mold and rats. I can safely say that I'll never shop there again after the associates in the shoe dept started to swear at each other because they were trying to make commission off of me. Really terrible service even with managers. I asked to speak with the store manager and they said he was unavailable because he doesn't speak with customers. That whole department store will be run down thanks to the people who are running it. I'll give it a couple years before they go out of business.

Bought 2 dresses for my daughters and it was torn after second use. Went to return and received the worst treatment and terrible customer service and they refused to return despite paying more than 100$ for a dress that does not worth a penny. They also refused to connect me with manufacturer.

I purchased a pair of UGG's for my girlfriend for Christmas. I payed full price $215.00 after taxes. My girlfriend unwrapped them on Christmas day and was extremely happy. As she tried them on and got to comparing them to an authentic pair, she noticed something didn't feel quite right. The stitching was different, the UGG tag on the back had odd spacing and sat a bit crooked. The lining on the inside could be separated from the outside and wasn't one solid piece. Dillard's sells counterfeit UGG's and charges full price. Do not purchase any shoes from this company! They should be prosecuted as would anyone else for selling counterfeit product's.

I ordered a purse. It shipped very fast and came with 3-4 days. However I had to return it. Which they charge you around 10$ to return! Lets just say it been a month since the return and I have yet to receive any notice or my money back! I called and emailed multiple times and never can get through to anyone! Save yourself the trouble of ordering from here!

Short and sweet; the worst of sales associate, we love people who come to our country BUT, to work in that position one must have product knowledge and converse properly.
She wrote up a ticket of sale, showed my drivers license, gave her my Mastercard. She processed the sale and THEN explained the slacks were NOT in the store and they would be shipped to me. Immediately asked to cancel the charge, she gave me a receipt. Waited over a week and checked my credit card account, NO credit, was charged the $74.00 amount. Waited again then called the store, got a run-around and asked to wait for the credit, they agreed I should not be charged as I have a credit slip. Still waiting and no credit. Just called the store talked with Darel, he tells me to come to the store. Who pays for my time and expenses? There are too many stores to shop in and I can see all the bad Dillard reviews. DON'T shop here.