Paola M.

I order from shein a lot and I just noticed that their default shipping setting is express shipping, meaning you would pay $12.90 shipping each time if you didn't notice it to change it. Absolutely ridiculous and unethical business practice, please fix this. The default shipping setting should be the cheapest/free option, like every other business in existence.

The Return Policy page says "If you're not 100% satisfied with the items you received, please contact us within 14 days upon receiving them to initiate the return process."

I ordered shoes that were mislabeled, so I contacted them as the return page says, but they gave me such a hard time. They essentially tried to give me a discount instead of allowing me to return them, and said that I would have to be the one to cover return shipping. Nowhere on their return page did it say anything about this. Also, they take days to reply, so by the time we were finally reaching an agreement, they told me I was no longer in the 14 day return period.

This is extremely misleading. Do not order from here unless you're actually okay with no returns because that's what it SHOULD say on their page.

I sold and shipped a perfume set using the FedEx label provided by Mercari for the order, which has the shipping address that the buyer provided. The seller used an undeliverable address, so it was shipped back. FedEx never delivered it to my address. They left a photo of their truck in the idle of a random street as their proof of delivery, and I checked the footage on my cameras and no one was here at the time of supposed delivery. Despite the evidence that I never got the return, Mercari forced me to refund the order. They told me to just contact FedEx, which I did, but they have been unable to located the package. I explained this to Mercari but they refuse to do anything. This is really unfair, Mercari should have covered it, or forced the buyer to cover it for using an undeliverable address. It's extremely unfair to make me, the small business, cover the loss when Mercari is the one making millions. Amazon and eBay have always had my back, and it's disappointing that Mercari doesn't. If you are trying to decide which platform to sell on, please choose eBay or Amazon instead.

I absolutely despise companies that are like this. THEY made a mistake and made ME pay for it. I emailed multiple times and never got a single response. I would not recommend it at all, plenty of other companies actually have good customer service, so go elsewhere.

I recently got the new iPhone 14 Pro Max. I did the transfer from my old phone to my new phone over wifi like I usually do. However, a bunch of my shared albums were missing. It is just a stroke of luck that I hadn't erased the old phone yet, which I normally do, otherwise all of them would be gone. I have had 3 phone calls about it so far and it STILL hasn't been fixed. So I am stuck waiting to delete the phone and give it to my mom, who really needs a new phone. Not to mention 5 hours of my time have been wasted thus far. I have never had such a frustrating, disappointing, and stressful experience. I hope they give me a gift card or something for the wasted time, since I can't get my time back and this should have never happened.

I've been shopping here for decades And they've always had great customer service. Sometimes I have to take a little extra time explaining something and chat multiple times, but they've always been helpful and fixed their errors. As you can see, I make big purchases and always spend lots of money here haha.

Always great customer service and goes above and beyond to make things better when they've made mistakes. I have nothing bad to say about them, they're amazing!

Their Trade Assurance Protection is horrible. I ordered a sample of a customized iPhone selfie case, and the paint came with a bunch of holes and one of the LED lights was broken. I opened a claim and Sunny is name of the claim manager and she is terrible at her job. Bad communication skills and I don't think she understands English very well. She kept sending me copy and pasted messages even though I kept asking specific questions and she just wasn't answering those questions. She then closed the claim stating that I "never uploaded any evidence" even though I had uploaded a ton, i think she just didn't want to deal with my messages anymore since she didn't understand them. I had to open a second claim and I asked if I could work with someone who isn't Sunny, but it seems like Sunny is the only one that works claims. This time she took a total of over 5 days to reply to me and finally answered my questions sufficiently and offered me an $80 refund for an order that cost me $110, and I accepted, only for her to respond saying that my order is no longer under the protection period because too much time has passed. Like seriously?!? Even though it was all YOUR fault? If Sunny had just looked through the evidence the first time, and answered my questions, I wouldn't be in this situation! My order was still under the protection period when I opened the claim, orders should be protected while a claim is still open, the protection period should only apply to opening claims on the first place, that's what all other companies do. For a company worth billions, it's ridiculous that this is their policy. I guess now I know why they're worth billions though, they're taking advantage of poor small people like myself. I tried contacting their customer service to explain the situation and they told me I would get help from the manager of the claims department, but I just got a message from a regular customer service team member.