Thumbnail of user misterp

mister p.

5
Level 5 Contributor
uk

Contributor Level

Total Points
5,971

47 Reviews by mister

  • 18185.co.uk

2/12/24

As title, have used this company for years, if not two decades, to route phone calls through, to reduce the charge of the call, with the only reason i dont give five stars being there was once a blockage by the company over the transfer of a direct debit to another bank, by ******* - otherwise quite good.

Pity all isps and telephone providers in the UK try to block this service - shame on them.

Tip for consumers:
Reduced price, telepnone connection providor.

  • NatWest Bank

2/11/24

On November 22nd 2023, I was finally able to report fraud on the account, I received later in the day an email claiming that my claim had been successful, that I would receive the money by the end of the next business day, I am still waiting.

They back-slid on that promise, and no matter how many times I call them, or explain the situation, give the number on the form they sent, they will not return the money - its not that they directly state
Over the phone that they will not return the money, they are just making it clear without doing that.

Then I found that there is a FCA rules covering this type of situation, that provides a guideline to follow, and as Natwest claim they are regulated by the FCA they should be following this guideline, but you try telling them that, one such instance I had the phone put down on myself with the bloke saying repeatedly "I'm sorry" as he did so.

Of late have been asking for written confirmation that they will not be following the FCA rules or returning the stolen money; I have called them repeatedly for this confirmation, but none is coming; they have put the phone down, transferred to another section who does the same, and when I refuse to give account information unless they guarantee that they will send the letter, they try their best to manipulate myself with phrases such as "I will look into it", "I will try to help", I cant help if I do not have account information", "maybe I will help", but I hold steady.

I have called them so many times that it is quite clear that they are not their to help the account holder - just themselves, and when their verbal manipulation fails, they resort to making an self-serving excuse, that entirely helps them to keep their job statements such as "as this conversation is going in circles", or "as you do not need my help I am ending the call" - just to make sure they can get the job covering message on the recording, and don't forget having the last word either, for the same end.

Indeed, Natwests whole MO is to hold the customer over-a-barrel until Natwest gets what they want, even if its already been done, with a vague promise that maybe they will help – even the word help is vague, as I have come ro understand.

This sitaution has been quite revealing of Natwest bank, its statement that they are there to help, the call is important to them.

You have to find it ironic, that companies seek customer experiece, yet will simultaneously do something like this – its illogical.

  • Sainsbury's

1/8/24

On a number of occasions over the past few years the local some of the sraff of the local sainsburys store have had a 'pop' at myself, or just been unhelpful - just because on the surface of it, as follows

* One even though I was standing directly in front of her and non-verbally indicating I needed assistance, jusr stood there making sure her hand were nice and germ free, and when challanged she said "she did not respond to non-verbal communication" - make of that what you will.

* One woman blocked my way, ordered myself to go another way to get to the self-service tills, and she added that I was standing to close to her for her liking.

* Same woman, when she knew I was trying to catch her name on the badge she was wearing, just walked past practically shouting her name and pointing to her badge.

* Another woman, jumped backward to avoid being too close to myself - as ff I was contaminated.

* This is what started the treatment or the first incident; I was leaving the store, and just outside was a queue of people waiting to be allowed to enter, with at the head of the queue an old woman who asked the male employee whwther it was safe to enter, and as I was passing the male employee said to the woman "it is safe to enter madam 'now'" to which they both s$#*!ed.

There are more, but the point is that almost every incident was reported either to the head office over the telephone or directly to the management of the store - to this day all those people still work at the store, something of which I have intimated to the head office with maybe the management of the store and the wider management are discriminatory, after all they seem to be allowing this treatment to continue.

PS One thing I forget to mention is that I look different to others, only added to explain the treatment of myself.

  • Natwest.co.uk

8/6/23

At the beginning of July 2023 I was informed that fraud had been attempted on my account and to call them to confirm some transactions, little did I know that this would turn into such a farce; I was told after answering an extraordinary amount of questions, that I had failed and to go to a local branch with id to have the account reopened as now the account is blocked; I have not done this as I think I did not fail, and have asked them to provide evidence of this which has not been forthcoming; since then I have had several text messages and automated calls asking to contact to confirm transaction I have called at least four times but have got nowhere with them, I have been repeatedly asked for the long card number and when I finally refused the call was terminated by them, a woman repeatedly asking whether I wanted to end the call until I asked her if she wanted to end the call as it looked suspiciously like she wanted the call to end, which finally she did, a guy stating that what he wanted to do was go through transactions, and when I asked will the embargo on my account be lifted, he just repeated what he wanted to do until he closed the call, and yet I am still receiving test messages, despite the account being effectively closed for all intents and purposes, funnly thing is I was slowly closing the account anyway due to this bank blocking an online purchase, which left myself wondering, from that point on, whether this purchase or that purchase will be blocked, funny thing is with the new bank I bought what was blocked by natwest; any way at least initially, I am taking all the complaints I have made to the financial ombudsman; I presume that natwest must have thought that I had no other means than the money in that account, little do they know.

They then went further, I got of of the situation above by acquesing to their demand, but then immediately they, as I requested a refund for one fraud transaction, sent an email stating my claim was successful and the money would be refunded, then they refused, not in so many words to honour that undestanding, and on top of that I have had the account once again disabled for i dont know what - so today I have sent the debit card back and closed the account.

So after five months of blocking the account, they then within 2 weeks reblocked the account - all on the whim of a call centre staff membar.

Nothing but aggrevation all the way through.

Tip for consumers:
how exacting they are with the account holder, while being slack with themselves

Products used:
current account

  • BandM

4/14/23

Bought a chest of drawers as a flat-pack; not so long later the drawers collapsed, would not fit back in place, I was forsed to put matches behind the rail for each draw, this worked for while until the draws collapsed again with myself fixing the problem by inserting matches behind the rail on the other side; I can pnly think that the item was in a danp place when measured, ny place is not, and the drawers shrank slowly but surely; the item also came the a central srtut for the back snapped, which they replaced.

  • British Gas

4/13/23

Received a letter from BG stating that I could make savings if I switched to a singke rate meter and changed payment to Direct Debit; I followed the link in the letter to a webpage, from there booked an appointment to have an engineer fit a single rate meter, then I received a confirmation letter of appointment, it was at this point I noticed smart meter; not in any of the communication was a smart meter mentioned; I contacted them about this but a reasonable explanation was not offered, after yet a further communication I put to them that they was pulling a fast one, that they was just teasing myself; I wrote a letter where I stated the problems in terms of health when it comes to smart meters, the response was basically to not refute anything I wrote apart from saying that its ok with the government. As I have put to them they are basically charging to save money, because if a digital meter is fitted I have to pay for it, and now they are saying digital meters are in short supply.

Considering their stated goal is to help save money should I have to pay to do this?

In addition earler last year I set a direct debit paymney method, but not only did they take the dirst payment within three weeks they took a second payment of the same anount approx £263, when contacted about this they claimed that I had agreed to this; I contacted the bank, had the second payment rescinded, stopped the Direct Debit; it was only to the bank did they say the mistake was on their part.

  • Britishgaslite.co.uk

2/13/23

Have been with BG for less than a year; have found them, due to the Indian call centre staff difficult to deal with., from ending the call abrubtly, not dealing with complaints, overcharging, and the latest not telling myself in three pieces of communication that to save money I would have a smart meter installed untill the confirmation letter arrived, also offering a reduced rate but when it comes down to the crunch charging myself to save money.

I wish I was not with them, truely a value service, with incomprehensible call centre staff.

  • Naturesbest.co.uk

2/13/23

Have been a customer of naturesbest for some years, but recently due to research and asking questions, I discovered that some of their products could be construed as less than healthy, namely Cod Liver Oil, Magnesium tablets; I telephoned one of naturesbest nutritionists to ask the simple question "what does the word 'pure' on their cod liver oil liquid actually mean. I was told that the oil is sieved or filtered to remove heavy metals, but in the process vitamins such as retinol and D3 and anything else is filtered out, then just like with breakfast cereal, man made vitamins are inserted, in otherwords a fortified product; this does not sound to myself that they should be using the word 'pure', and as far as their Magnesium-375 product is concerned, I dont think that they should be using Magnesium-Carbonate as the main ingredient as this is essentially chalk as its the main constituent of chalk.

I left a review of both products on the review section for the respective products and the reaction was quite revealing; first I received an email stating that the government allows them, in reference to the magnesium being essentially chalk, then interestingly I received an email from a company called Lamberts, who appears to be the parent company, basically asking whether the review could be 'recalled', I asked what this meant and I am still waiting for a reply to that, but I think it meant removed, I was then Indirectly threatened by a member of Lamberts that I should maybe shop somewhere else and close the account, and that I have left several reviews already, which I had not and pointed out successfully; but more recently I left a review of my experience on trustpilot where naturesbest again were angling to have the review removed by trying to use trustpilot rules, in so much as naturesebest stating that they could not find myself on their system; So I am posting here
Something of what happened.

  • Millets.co.uk

3/22/21

Not good quality
Bought a pair of hi-tech outdoor boots in the autumn of 2020, but here I am nearing the end of winter and I find that the leather is peeling, and one of the lace ties has snapped off - I have not worn these boots everyday, as I have mostly worn wellies while trecking through the outdoors at the back of where I live.

Not good quality; I shall think twice before ordering from this outfit - reminds myself when I tried to buy a jacket that was not the stated size - due to shrink-flation - and had to send the jacket back, where I had to pay for the delivery - who profits from that?

Also, an account was opened in my name at millets by another company, and now cannot close account due to bad self-serving customer service.

  • Peterstorm

3/22/21

Bought a pair of sandals from this outfit; received two emails from them stating that the order is being processed and the order has been dispatched. Then I get three emails from Millets stating that an order has been processed, dispatched and an account had been opened in my name at Millets.

I contacted Millets who thought that the emails are fraudulent, as my bank thought too.

But I did receive the sandals - from Millets?

It appears that someone at peterstorm opened an account at Millets in my name and placed an order at Millets - isnt this fraud?

It appears that no-one at peterstorm can be contacted about this - so here we are reporting fraud of peterstorm staff on trustpilot.

And no matter what I still have an account at millets that seemingly cannot be closed due to bad customer service.

  • GO Outdoors

3/22/21

Ordered two items, both have been received - so no problem there.

However, I do not understand why they would forcibly require you to have a members card at the cost of £5 - surely this defeats the object that they claim of saving money, and who wants to be a member anyway - why should one need it? It seems to be a ponzi scheme - some people will order many items and some will hardly order at all, and its from this latter group that the company recoups their money for all the savings they claim that a customer can make.

I was able to contact them and have the card and membership cancelled, but why should I need to do that, why create this extra work for myself, why force a person or try to pull a fast one over this?

However, there was a pair of sandals on their site that interested myself, instead of ordering again from this outfit and having the same problems, I ordered directly from the company (peterstorm) where I got free delivery and the sandals were also cheaper, both of which was the opposite on gooutdoors.

  • Pulse8broadband.co.uk

11/26/20

Have been hopping for years from one ISP to another always disappointed and completely let down by self-serving customer service - but this companies customer service is the exception to the rule. They may not be there over the weekend but when they are there you get one-on-one customer service where one of the same two people answer the telephone without making you go through the spanish inquisition with bogus security questions; problems are fixed while they are still on the phone and they are patient with you.

Only problem is that they rent their lines from talktalk, and with that comes blocking rules to certain sites - but it can be bypassed by using a proxy - LOL - nice try talktalk!

  • Santander UK

6/19/20

It began three days ago where I was forced to contact Santander to try to change the OTP (One Time Password), as I was stopped from doing this with the online-account. I truly believe that if a person has entered the correct details, and as a consequence have got into the account then that person should then have the free run of the facilities - they dont think so.

Despite being told that I have passed security on at least three separate occasions (and on a fourth occasion having the phone put down on myself) they still would not help, as they thought that now they was going to ask more security questions - surly if you pass security - you have passed security - period!

But they wanted to change the rules of the game half way through, and now claim that they knew who was calling but still more security was needed to be passed. A bird does not have three, four or five wings, as two is enough, likewise in triangulating a mobile phone three masts are used not four, five or six, as three is enough, only a certain amount of questions is required to know who you are speaking with, anymore is doing it just because. Its not my fault they made a mistake by saying I had passed security, they should abide by what they claim.

They kept saying they know not who is calling, but if that is the case they also would not have any account details on the screen, yet they do, as they then blocked my use of an ATM, blocked access to my account online, and are holding what money I have in the account as a kind of ransom until they get what they want, which is to go to a branch with id - even though I have passed security. If they did not know who is calling they would not know which account to target - just to reiterate.

They are basically $#*! slapping me until they get what they want. Unfortunately for them I am not financially in dire straits, so there goes that leverage for them.

  • Tsb.co.uk

6/14/20

Have moved to this bank only two months ago, and already I am deeply troubled by their front line customer service telephone staff.

I telephoned three times on the trot, and and had to telephone this many times as I was not getting anywhere with the procedure.

I had one woman who would not even go ahead with the so-called security procedure if I did not say I was happy with the procedure, or at least not say I was unhappy with what she was doing, she also avoided answering, and repeatedly avoided answering any points I was making over her behaviour.

The second woman, even though she said I had passed security, would not do anything for myself unless I repeated every single sentence, to which I refused - I am not going to be treated like a fool and with a complete lack of respect just so she can keep her job; I thought that with call centre staff if you pass security they help - not the case with TSB bank.

I made a report in writing; their initial acknowledgement was full of we're here to help etc. I also put in my initial letter that I did not want a complaint to be made or it turned into a complaint. So what did they do... it was turned into a complaint, and they white washed everything, then claimed I had been treated fairly, before of course saying I could go to the FOS if I am unhappy with their response.

I sent a letter back pointing out that I had not wanted to make a complaint to try to stop them doing what they did, that is claiming that they have done nothing wrong, protecting their colleagues and the company and ultimatly themselves, before going on to describe what I thought if the whole process and that the only reason why it was made into a complaint by themselves was to do just that - to protect themselves as they know the complaints dept almost invariable rubber stamps that nothing wrong has happened.

Their reply was basically this is our final response - sod-off - but not in those words!

A bunch of bare faced liars if ever you come across.

[UPDATE]

No respet for the caller
Needed to call this outfit yesterday to make an enquiry about recent transactions. Went through the automated authentication ie acc no, sort code, three digit security number and date of birth in 6 digit format, but the automated system could not or would not provide all I wanted, so I eventually forced my way through to speak with an agent - calling himself Craig - a geordie.

He immediately states that he needs to go through authentication, but I reply I have done this and state the above details I have given (bear in mind from twenty years of dealing with call centre staff I know they lie); of course he states he has no details on the screen, and from here we get into a tussle, where he aggressively states "do you want my help?" I tell him he is being aggressive and could I speak with a supervisor; he goes to get one (or does he) comes back and tells myself that I will be called at some point in the afternoon; I state this is not good enough, that I am the phone now, but -and this is the point - he states or calls me by my name - something of which I have not given as I have given no details apart from those at the beginning of the call to the automated sysytem, and thus proving he was lying by stating that he had no details about myself. He tries to deny he is lying, which shows a complete lack of respect, denies that I had stated at the beginning of the call about what details I have given, then slams the phone down on myself.

And again more conclusive evidence that call centre staff have no respect for the caller as they think the caller is as thick as two short planks and can be lied to and manipulated. With impunity - but I am sure judging by my previous report I made about these staff above that I am being treated "fairily" - right.

  • Prink.co.uk

5/24/20

I had the notion to buy ink cartridges for my printer, I came across this business, and thought I would buy a chip resetter as part of a refill kit. So I was going through the process of ordering and when it got to the confirmation of order placed, instead a page came up stating that the firewall had blocked my access, so of course I thought the order had failed, and went to another site and just ordered very cheap cartridges (something I wish I had come across before finding Prink).

Next morning I find an email from Prink informing myself that the order was successful - but I did not need the order now, so I contacted via email Prink stating that I wanted to cancel the order and explained what had happened when I tried to order.

I got a somewhat angry response from the guy, so I sent a reply email correcting the claims he made in his email.

Now I had been in contact with my bank, and was told that the payment was pending acceptance', which means he could have not accepted the payment, in other words 'cancelled the order', but he went on and took payment, and the emails exchange was made during and before he accepted payment.

I received the item and immediately sent back with a printout of the firewall page that blocked viewing of confirmation. I have not received a refund or any word from the guy.

[UPDATE - REPLY]

Despite his protestations, I have not been refunded the money.

There is nothing wrong with using TOR, it does not mean that one is automatically a criminal or is doing no good, lots of people use Tor.

There is also nothing wrong in using an anonymous email address to defend oneself from possible spammy emails from a company/organisation that would possible send them - its good sense.

I state again he had plenty of time to cancel the order - but did not - and sent it anyway.

And the problems witht the processing of the order its a sign of a misconfigured server - its not the users fault as he tries to assert.

What I wrote is factual, but his only rebuttals is a personal attack, and this is in line with what I wrote that he is touchy, sensitive (although I recognise that this by myself is a personal attack attack on him, but then again it is a seemingly one man show) and dishonest - not a person to do any business with in particular if anything goes wrong.

Products used:
none

Thumbnail of user grahamj42
Graham J. – Prink.co.uk Rep

You've only got to look at the dozens of other negative reviews that this guy has posted on here to come to the conclusion that he has a very large chip on his shoulder. It seems he has a major problem with call centre operatives and banks and his review of Alpro milk is simply classic!

Anyway, just for clarification, I have put forward our side of the story for readers to make up their own minds:

The reason our web server blocked Mister P's access to our site was because it detected that he was using an anonymous Dark Web browser called Tor. This is the browser of choice for criminals, fraudsters, cyber attackers and worse and is considered by our firewall to be a threat to the security of our systems. Many other organisations take this view and also block Tor.

Somehow, he managed to place an order before the threat was detected and it was only the final payment confirmation page that got blocked. However, we immediately sent two confirmation of payment emails, one from us and one from SagePay who securely process our online payments.
His order was placed at 12:31 on 27/2/20 and was promptly processed and dispatched at 15:06 on the same day. Another email confirming dispatch was sent to him at this time.

His rather arrogantly worded email requesting to cancel his order was not sent to us until 19 hours after it had been dispatched so at this point we tried to contact him by phone without success. Having failed to get through by phone, we replied to his email which he had sent using a throw-away anonymous email address that in his own words "does not have reply features". Our email explained that a full refund would be issued on the condition that he returned the unwanted item to us. To date, we have not received it.
If he has indeed sent the item back to us as he claims then I suggest that he contacts his courier company to track the package or provide him with evidence of delivery. If you did not use a trackable service then he should at least have some sort of proof of postage that can be used to claim compensation from his service provider. We will be happy to declare that the item has not been received by us.

So, which version of events are readers to believe? That of a trusted family run business that has been trading openly online for over 20 years or the claims of Mister P the serial complainer who hides anonymously behind the Dark Web and throw-away email addresses?

[UPDATE to your UPDATE}

To anybody who has the time to read your many bad reviews, it is blatantly obvious that you attempt to pick a fight with almost every company you deal with.
I now consider this matter closed as your update to my reply comes nearly a year after you posted your initial review. During this time we have not received any further correspondence from you, we have not received the package you claimed to have returned or any proof that you have sent it. Neither have any of our other customers' reported issues with our website.

  • Directsavetelecom.co.uk

3/18/20

I am looking for an ISP, so I called this outfit to sound them out, this afternoon.

I got the usual what packages I could have etc... but then I had my own unique question, "what are your call centre staff like, do they argue, argue, argue,. Do they think its a competition with the caller to get their own way?" He replied that the staff are very friendly, but of course I dont believe that, so I asked him to prove it if he could, and also he would be friendly as he is in sales. He then tried to change the subject to what he wanted to talk about - whether I wanted to sign up - but I kept pressing for what I wanted, an answer to my question, but as he changed the subject (something that call centre staff do in all companies) I put it to him that it would be reasonable to assume, considering that he has just done what call centre staff do in other companies, that they would argue argue argue after all he has just tried to effectively lie by the change of subject. Instead of replying to the point, he then claims that he has told me about the package, how much it costs etc... but again this is a tactic that call centre staff use to avoid answering the point. So then he has the bright idea of bringing a supervisor onto the phone, but of course asks whether I would like that, I say no, and he gets the supervisor anyway. The supervisor arrives on the phone and immediately asks a leading question - what is it that I want help with (bare in mind that he goes on to tell myself that he had been listening to the call - so he already knows), I tell him that I did not ask for him, to which he claims he knows. I then bring up what the previous chap had been trying to avoid dealing with - if you are doing this then is it not reasonable to assume that you will behave in exactly the same way as call centre staff in other companies and that you are lying when claiming that you are friendly. He then states he is ending the call, he makes his excuses, wishes myself to have a good rest of the day, and plonks the phone down, while I am saying repeatedly "you are doing the same thing", in other words trying to sound friendly while being rude.

So yes they are just as friendly, as call centre staff in all other call centres, and it is safe to assume that if one signs up, as they have already treated the caller badly, thus proving that they are no better, that if one needed to contact their team one would have a hard time of it.

Believe it not I will not be signing up, after their proving my suspicions correct.

  • Uswitch.co.uk

1/11/20

The following is what uswitch is trying to have removed from the truspilot review site claiming it breaches the rules - yet it is an honest review - which they dont like of course - enjoy.

There are on the whole three types of tactics call centre staff use to get their own way; the first is by just blah, blah, blah, just keep talking until the caller makes the decision to end the call, the second being making an excuse to end the call, and the third by using an opportunity to end the call; all three require manipulation, either of the caller, the recording that is made, or both. I was on a call yesterday that took 45 minutes to complete - why?

Why was I calling, because there is a problem with their site, that this company has not read the GDPR, in so much that there needs to be an opt-out button for cookies.

The first woman I spoke with, even though I told her why I was calling, ploughed on with what she wanted "Could you give me your postcode...", she was not listening to what I was saying, I needed to repeat myself several times and she still could not be bothered to listen or register what I was saying - I then got it, she was giving me the middle finger, so I asked to speak with a supervisor.

The supervisor even though she offered to give me an email address of uswitch (who you call is actually carphonewharehouse btw) would not listen or register when I said I will report the matter to ICO. Repeatedly, she kept offering an email address, I asked "have I not replied to your offer of an email address several times", but no offer, other than an email address is given.

Then I asked to speak to a manager, who turned out to be the worst of the lot. I told him "maybe you can just do the honest thing, instead of trying to manipulate myself, the call and the recording to make sure that you keep your job, just end the call". Its quite clear that they wanted the call to end but wanted myself to end the call, and if they did not get that they just hung-on to the call for dear life repeating themselves, and I hate giving call centre staff anything, I am not responsible for them keeping their job, nor will I be made responsible for them keeping their job - I am a stickler with this.

So this managers respose to my statement was "I am looking to get you the best deal possible, and for you to goaway happy" - how does that answer the point/question I was making? Just another tactic.

This guy was a complete cretin, he repeatedly tried to get me the best deal, he talked about his favorite football team, asked what I was doing tonight - and all to avoid doing what he knew I wanted - put the damned phone down in an honest fashion without trying to use myself to keep his job.

At one point he said we were having a conversation, to which I balked, I was not there to have a conversation.

I was getting increasingly frustrated with the antics of this guy, so I said you must get punched a lot? He replied there was little chance of that as he was 6'4.

I then started ranting and told him I did not need to know about his favorite football team, how they played last night or anything about his life. He replied that I sounded like his wife.

Four times I put the phone down on my table and did something while he blahed on. To this when he did not hear me he tried to use the opportunity to make an excuse for himself (making sure he got it on the recording of course) to end the call as there was no one there anymore - shows an indication of his real intention.

He then says that he could put the phone down whenever he wanted, but after I couple of minutes I twigged that he could not, otherwise he would have done so a longtime ago, and I told him so as well.

He then used the recording to make an excuse for himself to put the phone down, and did so while I was still talking.

This guy has something wrong with him, indeed they all have, but this guy in particular, and I told him as well.

He seamlessly went through all three tactics that call centre staff employ, as described at the beginning of this tome.

I also forgot to mention the trick leading questions employed by all three staff, such as do you want me to end the call, and are you asking for the call to end, and do you want my help, all asked to elicit permission from myself so they can end the call and keep their job, when all I wanted is for them to not do any of it and be honest.

If you want to keep your sanity dont call. It will take days to get the dirt of this call of my body.

Reporting this review just further proves how dishonest you are; this is a review of my experience calling you, none is a lie and parts have been missed out.

We all know that complaints almost invariably get nowhere as in the same way as above all you are trying to do is not admit anything wrong has happened to protect the company and employees therein.
You will claim that you will need to investigate, but the only reason why you want to do this is to see whether you can find anything to lesson the companies culpability, and if possible if you think you have enough switch the complaint around into making a complaint about the complainer. So what is the point of taking part in a completely bogus process - therefore my experience is posted here, and if somehow you get your way it will be posted elsewhere where you cannot get it deleted - what will you do about that then?

And its really rubbing my face in horse manure wishing myself have a nice day isnt it after what you are attempting.

This will now be posted elsewhere - tough luck.

  • Alpro

9/26/19

I bought the Almond Unsweetened Milk Substitute yesterday (24/09/19) having never had this before, and hearing this type of product being raved about I thought I would try.

Immediately upon the first mouthful there was a bad taste in my mouth, followed by a bad lingering after taste, and smell. This lasted well into the late evening - it just kept coming back at you like a bad salesman or a rash.

During the night my ears began ringing, in the morning I awoke to ringing ears and the sensation that I had cotton wool in my ears, and therefor limited hearing.

I live on a limited diet, almost invariably eating the same food, therefor when a new food is introduced and there is a reaction of some kind I know what has caused the situation.

  • Co-operativebank.co.uk

9/9/19

I had a telephone conversation with one of their woman representatives about the co-operatives email address and that I wanted her to give it to myself. Instead of doing what I asked she repeatedly tried to scam myself for my details before she would even bother to deal with the request; but for something that does not require a login as I was not requesting anything to be done with the account, I know this is not needed and refused to succumb. Nonetheless she tried and tried and tried. She then out of the blue made the claim that she found myself 'threatening'; I was a little surprised, and asked how so? She then changed the subject to avoid answering the question citing her need to get a supervisor as a diversionary tactic. But I kept pressing for an answer as to why she found myself aggressive, to which I got no answer.

I then made a written complaint. The first response was basically a switch around where they looked for something to blame myself, and then turn my complaint into a complaint about myself - but what I brought to them was not answered, and they also found that they had done nothing wrong as part of their standard process.

I made another complaint about the handling of the complaint. The point was taken that my complaint had been switched to a complaint about myself, but then the same result ie they have done nothing wrong was achieved via a different method.

They did backwardly admit by including the woman calling myself 'threatening' that the incident did take place, but you have to laugh at the reason why she did not change the subject that was made "... strictly speaking she did not change the subject, she asked to get a supervisor..." but still there is no explanation for this statement.

Ironically, a few weeks later I called again, and asked whether they had got my emails; I was then put through the same bogus validation that is completely unnecessary given what I was asking. This call ended and I had to call again, this time though I was told that they had the email, and the woman also registered a complaint and found in my favour - for something that is essentially the same as the first complaint - emails!

But no according to the complaints investigator, this second complaint that was found in my favour was found in my favour because there was a yes/no answer.

The email address of the co-operativebank is on their website, but the explanation given as to why this first woman would not give myself the email address is "... I do not agree that Nicola declined to provide an email address..." but she did by trying manipulate the situation by using leveraging what I wanted to get what she wanted first - a competition, and they are always leveraging this is how they operate, and then deny they have done anything wrong when challenged about this behaviour and make the statement "we are here to help".

What they have done with the complaints could be summerised as follows; should I punch you to the ground you would not be happy, but I know that if you do not have the money to take myself to court, and I know the bodies charged with dealing with this will not, then you have to bring myself to do something about it - it is not in my best interests to admit I have done anything wrong. I will say that I need to instigate an investigation, but the only reason why is to find anything against you that you did that I can use to lesson my culpability. Worse still I am the judge, jury and executioner - I control the outcome.

What they should do is admit that they have done something wrong, punish the person who did it, and promise not to do it again. What they are doing in actuality is trying to pull a fast one where they get to rejudge (what you have found to be wrong and what is wrong) in their favour, then palm it off as the real judgement.

  • Sse.co.uk

8/11/19

A complaint I made, about the way a supervisor wriggled out of handling a complaint I made about the way I was handled by one of the front-line call centre staff, was closed by SSE because THEY WAS HAPPY THAT BY PHONE AND EMAIL THE COMPLAINT HAD BEEN ADDRESSED - what about the customer being happy with the way the complaint was handled? - clealry a case of an emplyee covering their own back and not just their own.

So I made a complaint about the complaint handling; I heard nothing so I called on a Tuesday after the bank holiday in May 2019. I then had once they found out who I was - thats a different story - the phone slammed down on myself four times on a trot with the message that they was not allowed to talk about the complaint, and even while I was talking the phone was slammed down.

Later, in the same day, I found that the notes written about these four calls had the front-line call centre staff just say that the 'call ended' - not that the call was ended by them slamming the phone down while I was still talking.

When the contract is up, the contract will be up!

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