The following is what uswitch is trying to have removed from the truspilot review site claiming it breaches the rules - yet it is an honest review - which they dont like of course - enjoy.
There are on the whole three types of tactics call centre staff use to get their own way; the first is by just blah, blah, blah, just keep talking until the caller makes the decision to end the call, the second being making an excuse to end the call, and the third by using an opportunity to end the call; all three require manipulation, either of the caller, the recording that is made, or both. I was on a call yesterday that took 45 minutes to complete - why?
Why was I calling, because there is a problem with their site, that this company has not read the GDPR, in so much that there needs to be an opt-out button for cookies.
The first woman I spoke with, even though I told her why I was calling, ploughed on with what she wanted "Could you give me your postcode...", she was not listening to what I was saying, I needed to repeat myself several times and she still could not be bothered to listen or register what I was saying - I then got it, she was giving me the middle finger, so I asked to speak with a supervisor.
The supervisor even though she offered to give me an email address of uswitch (who you call is actually carphonewharehouse btw) would not listen or register when I said I will report the matter to ICO. Repeatedly, she kept offering an email address, I asked "have I not replied to your offer of an email address several times", but no offer, other than an email address is given.
Then I asked to speak to a manager, who turned out to be the worst of the lot. I told him "maybe you can just do the honest thing, instead of trying to manipulate myself, the call and the recording to make sure that you keep your job, just end the call". Its quite clear that they wanted the call to end but wanted myself to end the call, and if they did not get that they just hung-on to the call for dear life repeating themselves, and I hate giving call centre staff anything, I am not responsible for them keeping their job, nor will I be made responsible for them keeping their job - I am a stickler with this.
So this managers respose to my statement was "I am looking to get you the best deal possible, and for you to goaway happy" - how does that answer the point/question I was making? Just another tactic.
This guy was a complete cretin, he repeatedly tried to get me the best deal, he talked about his favorite football team, asked what I was doing tonight - and all to avoid doing what he knew I wanted - put the damned phone down in an honest fashion without trying to use myself to keep his job.
At one point he said we were having a conversation, to which I balked, I was not there to have a conversation.
I was getting increasingly frustrated with the antics of this guy, so I said you must get punched a lot? He replied there was little chance of that as he was 6'4.
I then started ranting and told him I did not need to know about his favorite football team, how they played last night or anything about his life. He replied that I sounded like his wife.
Four times I put the phone down on my table and did something while he blahed on. To this when he did not hear me he tried to use the opportunity to make an excuse for himself (making sure he got it on the recording of course) to end the call as there was no one there anymore - shows an indication of his real intention.
He then says that he could put the phone down whenever he wanted, but after I couple of minutes I twigged that he could not, otherwise he would have done so a longtime ago, and I told him so as well.
He then used the recording to make an excuse for himself to put the phone down, and did so while I was still talking.
This guy has something wrong with him, indeed they all have, but this guy in particular, and I told him as well.
He seamlessly went through all three tactics that call centre staff employ, as described at the beginning of this tome.
I also forgot to mention the trick leading questions employed by all three staff, such as do you want me to end the call, and are you asking for the call to end, and do you want my help, all asked to elicit permission from myself so they can end the call and keep their job, when all I wanted is for them to not do any of it and be honest.
If you want to keep your sanity dont call. It will take days to get the dirt of this call of my body.
Reporting this review just further proves how dishonest you are; this is a review of my experience calling you, none is a lie and parts have been missed out.
We all know that complaints almost invariably get nowhere as in the same way as above all you are trying to do is not admit anything wrong has happened to protect the company and employees therein.
You will claim that you will need to investigate, but the only reason why you want to do this is to see whether you can find anything to lesson the companies culpability, and if possible if you think you have enough switch the complaint around into making a complaint about the complainer. So what is the point of taking part in a completely bogus process - therefore my experience is posted here, and if somehow you get your way it will be posted elsewhere where you cannot get it deleted - what will you do about that then?
And its really rubbing my face in horse manure wishing myself have a nice day isnt it after what you are attempting.
This will now be posted elsewhere - tough luck.