We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

mister p.

4 Level 4 Contributor
  • 35 Reviews
  • 66 Helpful Votes
  • 0 Thank Yous

Experience: Finance, Computers & Technology, Clothing & Fashion

Member since December 2015

  • Reviews

    35

  • First Reviews

    13

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    1,169

Review Distribution

35 Reviews by mister

6/19/20
It began three days ago where I was forced to contact Santander to try to change the OTP (One Time Password), as I was stopped from doing this with the online-account. I truly believe that if a person has entered the correct details, and as a consequence have got into the account then that person should then have the free run of the facilities - they dont think so.

Despite being told that I have passed security on at least three separate occasions (and on a fourth occasion having the phone put down on myself) they still would not help, as they thought that now they was going to ask more security questions - surly if you pass security - you have passed security - period!

But they wanted to change the rules of the game half way through, and now claim that they knew who was calling but still more security was needed to be passed. A bird does not have three, four or five wings, as two is enough, likewise in triangulating a mobile phone three masts are used not four, five or six, as three is enough, only a certain amount of questions is required to know who you are speaking with, anymore is doing it just because. Its not my fault they made a mistake by saying I had passed security, they should abide by what they claim.

They kept saying they know not who is calling, but if that is the case they also would not have any account details on the screen, yet they do, as they then blocked my use of an ATM, blocked access to my account online, and are holding what money I have in the account as a kind of ransom until they get what they want, which is to go to a branch with id - even though I have passed security. If they did not know who is calling they would not know which account to target - just to reiterate.

They are basically $#*! slapping me until they get what they want. Unfortunately for them I am not financially in dire straits, so there goes that leverage for them.
6/14/20
Have moved to this bank only two months ago, and already I am deeply troubled by their front line customer service telephone staff.

I telephoned three times on the trot, and and had to telephone this many times as I was not getting anywhere with the procedure.

I had one woman who would not even go ahead with the so-called security procedure if I did not say I was happy with the procedure, or at least not say I was unhappy with what she was doing, she also avoided answering, and repeatedly avoided answering any points I was making over her behaviour.

The second woman, even though she said I had passed security, would not do anything for myself unless I repeated every single sentence, to which I refused - I am not going to be treated like a fool and with a complete lack of respect just so she can keep her job; I thought that with call centre staff if you pass security they help - not the case with TSB bank.

I made a report in writing; their initial acknowledgement was full of we're here to help etc. I also put in my initial letter that I did not want a complaint to be made or it turned into a complaint. So what did they do... it was turned into a complaint, and they white washed everything, then claimed I had been treated fairly, before of course saying I could go to the FOS if I am unhappy with their response.

I sent a letter back pointing out that I had not wanted to make a complaint to try to stop them doing what they did, that is claiming that they have done nothing wrong, protecting their colleagues and the company and ultimatly themselves, before going on to describe what I thought if the whole process and that the only reason why it was made into a complaint by themselves was to do just that - to protect themselves as they know the complaints dept almost invariable rubber stamps that nothing wrong has happened.

Their reply was basically this is our final response - sod-off - but not in those words!

A bunch of bare faced liars if ever you come across.
5/24/20
I had the notion to buy ink cartridges for my printer, I came across this business, and thought I would buy a chip resetter as part of a refill kit. So I was going through the process of ordering and when it got to the confirmation of order placed, instead a page came up stating that the firewall had blocked my access, so of course I thought the order had failed, and went to another site and just ordered very cheap cartridges (something I wish I had come across before finding Prink).

Next morning I find an email from Prink informing myself that the order was successful - but I did not need the order now, so I contacted via email Prink stating that I wanted to cancel the order and explained what had happened when I tried to order.

I got a somewhat angry response from the guy, so I sent a reply email correcting the claims he made in his email.

Now I had been in contact with my bank, and was told that the payment was pending acceptance', which means he could have not accepted the payment, in other words 'cancelled the order', but he went on and took payment, and the emails exchange was made during and before he accepted payment.

I received the item and immediately sent back with a printout of the firewall page that blocked viewing of confirmation. I have not received a refund or any word from the guy.
grahamj42
Graham J. – Prink.co.uk Rep
You've only got to look at the dozens of other negative reviews that this guy has posted on here to come to the conclusion that he has a very large chip on his shoulder. It seems he has a major problem with call centre operatives and banks and his review of Alpro milk is simply classic!

Anyway, just for clarification, I have put forward our side of the story for readers to make up their own minds:

The reason our web server blocked Mister P's access to our site was because it detected that he was using an anonymous Dark Web browser called Tor. This is the browser of choice for criminals, fraudsters, cyber attackers and worse and is considered by our firewall to be a threat to the security of our systems. Many other organisations take this view and also block Tor.

Somehow, he managed to place an order before the threat was detected and it was only the final payment confirmation page that got blocked. However, we immediately sent two confirmation of payment emails, one from us and one from SagePay who securely process our online payments.
His order was placed at 12:31 on 27/2/20 and was promptly processed and dispatched at 15:06 on the same day. Another email confirming dispatch was sent to him at this time.

His rather arrogantly worded email requesting to cancel his order was not sent to us until 19 hours after it had been dispatched so at this point we tried to contact him by phone without success. Having failed to get through by phone, we replied to his email which he had sent using a throw-away anonymous email address that in his own words "does not have reply features". Our email explained that a full refund would be issued on the condition that he returned the unwanted item to us. To date, we have not received it.
If he has indeed sent the item back to us as he claims then I suggest that he contacts his courier company to track the package or provide him with evidence of delivery. If you did not use a trackable service then he should at least have some sort of proof of postage that can be used to claim compensation from his service provider. We will be happy to declare that the item has not been received by us.

So, which version of events are readers to believe? That of a trusted family run business that has been trading openly online for over 20 years or the claims of Mister P the serial complainer who hides anonymously behind the Dark Web and throw-away email addresses?
3/18/20
I am looking for an ISP, so I called this outfit to sound them out, this afternoon.

I got the usual what packages I could have etc... but then I had my own unique question, "what are your call centre staff like, do they argue, argue, argue,. Do they think its a competition with the caller to get their own way?" He replied that the staff are very friendly, but of course I dont believe that, so I asked him to prove it if he could, and also he would be friendly as he is in sales. He then tried to change the subject to what he wanted to talk about - whether I wanted to sign up - but I kept pressing for what I wanted, an answer to my question, but as he changed the subject (something that call centre staff do in all companies) I put it to him that it would be reasonable to assume, considering that he has just done what call centre staff do in other companies, that they would argue argue argue after all he has just tried to effectively lie by the change of subject. Instead of replying to the point, he then claims that he has told me about the package, how much it costs etc... but again this is a tactic that call centre staff use to avoid answering the point. So then he has the bright idea of bringing a supervisor onto the phone, but of course asks whether I would like that, I say no, and he gets the supervisor anyway. The supervisor arrives on the phone and immediately asks a leading question - what is it that I want help with (bare in mind that he goes on to tell myself that he had been listening to the call - so he already knows), I tell him that I did not ask for him, to which he claims he knows. I then bring up what the previous chap had been trying to avoid dealing with - if you are doing this then is it not reasonable to assume that you will behave in exactly the same way as call centre staff in other companies and that you are lying when claiming that you are friendly. He then states he is ending the call, he makes his excuses, wishes myself to have a good rest of the day, and plonks the phone down, while I am saying repeatedly "you are doing the same thing", in other words trying to sound friendly while being rude.

So yes they are just as friendly, as call centre staff in all other call centres, and it is safe to assume that if one signs up, as they have already treated the caller badly, thus proving that they are no better, that if one needed to contact their team one would have a hard time of it.

Believe it not I will not be signing up, after their proving my suspicions correct.
1/11/20
The following is what uswitch is trying to have removed from the truspilot review site claiming it breaches the rules - yet it is an honest review - which they dont like of course - enjoy.

There are on the whole three types of tactics call centre staff use to get their own way; the first is by just blah, blah, blah, just keep talking until the caller makes the decision to end the call, the second being making an excuse to end the call, and the third by using an opportunity to end the call; all three require manipulation, either of the caller, the recording that is made, or both. I was on a call yesterday that took 45 minutes to complete - why?

Why was I calling, because there is a problem with their site, that this company has not read the GDPR, in so much that there needs to be an opt-out button for cookies.

The first woman I spoke with, even though I told her why I was calling, ploughed on with what she wanted "Could you give me your postcode...", she was not listening to what I was saying, I needed to repeat myself several times and she still could not be bothered to listen or register what I was saying - I then got it, she was giving me the middle finger, so I asked to speak with a supervisor.

The supervisor even though she offered to give me an email address of uswitch (who you call is actually carphonewharehouse btw) would not listen or register when I said I will report the matter to ICO. Repeatedly, she kept offering an email address, I asked "have I not replied to your offer of an email address several times", but no offer, other than an email address is given.

Then I asked to speak to a manager, who turned out to be the worst of the lot. I told him "maybe you can just do the honest thing, instead of trying to manipulate myself, the call and the recording to make sure that you keep your job, just end the call". Its quite clear that they wanted the call to end but wanted myself to end the call, and if they did not get that they just hung-on to the call for dear life repeating themselves, and I hate giving call centre staff anything, I am not responsible for them keeping their job, nor will I be made responsible for them keeping their job - I am a stickler with this.

So this managers respose to my statement was "I am looking to get you the best deal possible, and for you to goaway happy" - how does that answer the point/question I was making? Just another tactic.

This guy was a complete cretin, he repeatedly tried to get me the best deal, he talked about his favorite football team, asked what I was doing tonight - and all to avoid doing what he knew I wanted - put the damned phone down in an honest fashion without trying to use myself to keep his job.

At one point he said we were having a conversation, to which I balked, I was not there to have a conversation.

I was getting increasingly frustrated with the antics of this guy, so I said you must get punched a lot? He replied there was little chance of that as he was 6'4.

I then started ranting and told him I did not need to know about his favorite football team, how they played last night or anything about his life. He replied that I sounded like his wife.

Four times I put the phone down on my table and did something while he blahed on. To this when he did not hear me he tried to use the opportunity to make an excuse for himself (making sure he got it on the recording of course) to end the call as there was no one there anymore - shows an indication of his real intention.

He then says that he could put the phone down whenever he wanted, but after I couple of minutes I twigged that he could not, otherwise he would have done so a longtime ago, and I told him so as well.

He then used the recording to make an excuse for himself to put the phone down, and did so while I was still talking.

This guy has something wrong with him, indeed they all have, but this guy in particular, and I told him as well.

He seamlessly went through all three tactics that call centre staff employ, as described at the beginning of this tome.

I also forgot to mention the trick leading questions employed by all three staff, such as do you want me to end the call, and are you asking for the call to end, and do you want my help, all asked to elicit permission from myself so they can end the call and keep their job, when all I wanted is for them to not do any of it and be honest.

If you want to keep your sanity dont call. It will take days to get the dirt of this call of my body.

Reporting this review just further proves how dishonest you are; this is a review of my experience calling you, none is a lie and parts have been missed out.

We all know that complaints almost invariably get nowhere as in the same way as above all you are trying to do is not admit anything wrong has happened to protect the company and employees therein.
You will claim that you will need to investigate, but the only reason why you want to do this is to see whether you can find anything to lesson the companies culpability, and if possible if you think you have enough switch the complaint around into making a complaint about the complainer. So what is the point of taking part in a completely bogus process - therefore my experience is posted here, and if somehow you get your way it will be posted elsewhere where you cannot get it deleted - what will you do about that then?

And its really rubbing my face in horse manure wishing myself have a nice day isnt it after what you are attempting.

This will now be posted elsewhere - tough luck.
9/26/19
I bought the Almond Unsweetened Milk Substitute yesterday (24/09/19) having never had this before, and hearing this type of product being raved about I thought I would try.

Immediately upon the first mouthful there was a bad taste in my mouth, followed by a bad lingering after taste, and smell. This lasted well into the late evening - it just kept coming back at you like a bad salesman or a rash.

During the night my ears began ringing, in the morning I awoke to ringing ears and the sensation that I had cotton wool in my ears, and therefor limited hearing.

I live on a limited diet, almost invariably eating the same food, therefor when a new food is introduced and there is a reaction of some kind I know what has caused the situation.
9/9/19
I had a telephone conversation with one of their woman representatives about the co-operatives email address and that I wanted her to give it to myself. Instead of doing what I asked she repeatedly tried to scam myself for my details before she would even bother to deal with the request; but for something that does not require a login as I was not requesting anything to be done with the account, I know this is not needed and refused to succumb. Nonetheless she tried and tried and tried. She then out of the blue made the claim that she found myself 'threatening'; I was a little surprised, and asked how so? She then changed the subject to avoid answering the question citing her need to get a supervisor as a diversionary tactic. But I kept pressing for an answer as to why she found myself aggressive, to which I got no answer.

I then made a written complaint. The first response was basically a switch around where they looked for something to blame myself, and then turn my complaint into a complaint about myself - but what I brought to them was not answered, and they also found that they had done nothing wrong as part of their standard process.

I made another complaint about the handling of the complaint. The point was taken that my complaint had been switched to a complaint about myself, but then the same result ie they have done nothing wrong was achieved via a different method.

They did backwardly admit by including the woman calling myself 'threatening' that the incident did take place, but you have to laugh at the reason why she did not change the subject that was made "... strictly speaking she did not change the subject, she asked to get a supervisor..." but still there is no explanation for this statement.

Ironically, a few weeks later I called again, and asked whether they had got my emails; I was then put through the same bogus validation that is completely unnecessary given what I was asking. This call ended and I had to call again, this time though I was told that they had the email, and the woman also registered a complaint and found in my favour - for something that is essentially the same as the first complaint - emails!

But no according to the complaints investigator, this second complaint that was found in my favour was found in my favour because there was a yes/no answer.

The email address of the co-operativebank is on their website, but the explanation given as to why this first woman would not give myself the email address is "... I do not agree that Nicola declined to provide an email address..." but she did by trying manipulate the situation by using leveraging what I wanted to get what she wanted first - a competition, and they are always leveraging this is how they operate, and then deny they have done anything wrong when challenged about this behaviour and make the statement "we are here to help".

What they have done with the complaints could be summerised as follows; should I punch you to the ground you would not be happy, but I know that if you do not have the money to take myself to court, and I know the bodies charged with dealing with this will not, then you have to bring myself to do something about it - it is not in my best interests to admit I have done anything wrong. I will say that I need to instigate an investigation, but the only reason why is to find anything against you that you did that I can use to lesson my culpability. Worse still I am the judge, jury and executioner - I control the outcome.

What they should do is admit that they have done something wrong, punish the person who did it, and promise not to do it again. What they are doing in actuality is trying to pull a fast one where they get to rejudge (what you have found to be wrong and what is wrong) in their favour, then palm it off as the real judgement.
8/11/19
A complaint I made, about the way a supervisor wriggled out of handling a complaint I made about the way I was handled by one of the front-line call centre staff, was closed by SSE because THEY WAS HAPPY THAT BY PHONE AND EMAIL THE COMPLAINT HAD BEEN ADDRESSED - what about the customer being happy with the way the complaint was handled? - clealry a case of an emplyee covering their own back and not just their own.

So I made a complaint about the complaint handling; I heard nothing so I called on a Tuesday after the bank holiday in May 2019. I then had once they found out who I was - thats a different story - the phone slammed down on myself four times on a trot with the message that they was not allowed to talk about the complaint, and even while I was talking the phone was slammed down.

Later, in the same day, I found that the notes written about these four calls had the front-line call centre staff just say that the 'call ended' - not that the call was ended by them slamming the phone down while I was still talking.

When the contract is up, the contract will be up!
8/11/19
I was thinking at one point of sounding out this isp with a view of joining them; however, neither by telephone nor email could I get a response.

When I reported my experience on trustpilot, onestream had my post removed even though it is a genuine experience. So the post is here instead - try to get this removed!
8/11/19
I found due to needing to call PP about something that my telephone number is linked to a paypal account - I do not have a paypal account.

Over the course of three weeks - obsessive - I have telephoned them to get the account removed from my telephone number; I found it disturbing after all what other details are linked to my number, bank, name, address...

Not one I have called have helped, I have had dubious excuses thrown at myself as to why, but no unlinking.

1... I have paid for something online and the online merchant has used paypal behind my back - as I rebutt when you purchase something there are clearly at least two ways to pay, paypal or a proper online card merchant, and besides surly a paypal payment would show on my bank statement - to which the phone is slammed down by them.

2... That I should contact my telephone company to have them do something about my telephone number being linked to a paypal account - rebuttal why does everyone else have to run around for paypal changing their records? - phone slammed down by them.

3... I have called paypal before.

I could go on and on with the scams and fastones they have pulled, but suffice it to say that this is a company that the employees think they can do what they want.

BTW also can not make a complaint, unless you are a member aka have agreed to their conditions and rules - WTF!

Also keeping one in a telephone queue for as long as they do is rude.
8/10/19
Recently told Trustpilot to delete/remove all my posts and basically close the account.

Why? Well, a company (onestream.co.uk) which is an ISP in the UK, did not pick up the phone, or respond to an email I sent, so I posted what happened to myself on Trustpilot. The company then complained to Trustpilot about the post claiming I was not a customer and then that I had no contact with them either. Trustpilot removed my post with the proviso that if I could supply proof, then the post would be reinstated - I refused and made a counter argument, that if they check my post in this way then they need to check every post on their site to make sure that there was contact, otherwise if they do not check every post then they should not check mine either, just for fairness.

I received an email from someone called manuel, who did a cut'n'paste job of trustpilot rules - my reply 'that is not the question'.

He then, made a more compressed and more personal explanation of the rules - but again this did not answer the question/point, and was basically going over the same point he tried to make in his first email; I suppose he thought it would be rude to just repeat the cut'n'paste job, or would the rudeness be too obvious LOL!

He then did the same thing for a third time.

It was obvious that he was trying to avoid addressing the point I had made and therefore validating my point/contention - a typical neo-liberal move, he also got shirty when I pulled him up over his claim that there was no pre-screening of posts by my replying that there is just post-deletion.

So I told them where to go and close the account and delete all posts.
BT
12/5/18
Where do I begin?

Even though they claim I can access my bill online - I would have to allow them to track my activities while I view my bill and any other account details via cookies that have been deliberately mixed - marketing and essential cookies -to cause obfuscation. According to the GDPR one is not supposed to have no opt out of marketing cookies, yet BT deliberately flout the rules; I say they flout the rules as I have told them. They say as a defense "but other companies use cookies"; which bring us to the next problem - everything you say has to be contradicted, argued and quibbled; you are not allowed to be right, or to go away thinking you have won. Its like they want to control your thoughts, like an adult controls a child.

Every call is a war. You call for something that has no need for them to access the account - such as how does something or other work? - of course they claim they cannot do anything until they access your account.

They constantly claim that you have not tild them why you are calling - yet it is the first thing you do. They even claim this when quite clearly you have repeatedly told them why you are calling - which I have cottoned on to as a tactic by the telephone staff of trying to get you to change the subject - a bit like going to a tarot card reader, and keep going to different tarot card readers, until you get the reading you like; with them just keep saying you need to tell me the reason for the call, until you change the subject to something they are happy with.

They claim they have no account details on the screen, yet quite freely seem to know your last calls and the reasons for the calls, and your name.

They claim that you will not be charged for a paper bill; yet when it comes to the crunch you are charged for a paper bill, and when you call, you are told "that hasnt been written down."

On top of all this and more, there is the situation that there is no customer service that deals with the problems that customer service creates for the customer, and whenever you tell whoever you are on the phone with of what one of their colleagues have done, all that is said too try to wriggle out of commenting on a fellow member of staff is "but I wasnt on that call so I dont know what happened"; these two things combined make the BT telephone staff completely unaccountable.

Awful. Ask not what the call centre staff can do for you, ask what you can do for them.
6/30/18
I have had need t use an anonymous email service; after searching and testing I came upon anonymouse. All I can say is that it worked. Good job.
5/24/18
I made several calls yesterday. Let me rephrase I was forced to make several calls yesterday.

I originally called due to a contradiction in their terms for a £60 voucher. At clause 5 they state something like you are not eligible for the voucher until or for 90 days. This is followed by clause 6 that states that once your line has been activated then you will receive the voucher. I called them to explain. I got the usual corporate blarney that tried to explain away this issue. Of course the explanation barely was in line with the words in the clauses.

Other gems to note include the following from this call and subsequent calls include: the passing the buck tactic, forever accusing myself of not providing a reason for the call, accusing myself of calling the wrong number, condescension by phrases such as 'is your tea getting cold' or 'I think the simpsons is on now' ie trying to get myself to end the call without the agent having to tell myself to go away or end the call, myself having to repeatedly say 'as you are not helping please put the phone down', the abuse by these tactics of the caller, going beyond the norm of acceptable behaviour ie forever despite being told to go away refusing by remaining on the call, changing the subject when the questions that the caller asks or the points that the caller makes are too close to home, the complete make over of the call by the agent as if the caller has asked a different question entirely so that the agent can deal with the call as if an entirely different person is on the call, forever carolling to get what the agent wants... the list does just go on.

Overall, condescending, arrogant, devious, manipulative, breaking the rules of acceptable behaviour, forever angling for a result which is good for the agent and to hell with what the caller feels or wants. Did I mention selfish?

I would give minus stars if I could.

Also why give a telephone number to contact them on their web page and it states to contact uswitch use this number, but if used you get through to a different organisation?
3/3/18
Just spent the better part of 90 minutes on three calls with these clowns. The first call the female representative could not get past forcing myself to answer a question which I could have supplied any answer I wanted and she would be non the wiser. When it became clear to her that I was not going to help her keep her job, she hung up.

The second call I asked another female representative whether they have call logging feature because of the question I was asked on the first call. This one tried to make out that she had no idea what call logging is, only to go on and use call-logging to tell myself that I had called before and what the call was about. She them went on to pull a classic call centre trick, that is say just wait a moment, then after a certain amount of time has elapsed, come back to the phone put the phone down, because there is a rule that states that if a certain amount of time has passed with no sound then the hapless employee can put the phone down - no thats not using the call to keep her job - now is it?

The third, I was to a superviser, who subsequently refused to answer questions about what had happened on the first two calls, who deflected, who made excuses about deflecting, then made an excuse for herself to put the phone down. And just as she was I told her to eff-off. And she and they deserve it.

Needless to say but I have just sent them an email to close the account.
2/23/18
I have used this service for some years now. It is the only company that I would give top marks. More recently I found that they have an onion address which I now use. So this makes them even better. The searches always bring relevant results. Its always difficult to write lots about a company that is good.

[EDIT]

I have noticed of late, that their search engine in displaying results is not working properly. When one place a '-' in front of a word then one does not want to see that word in the results. What is happening instead is that one gets every search result with that word; this is an error, and its a general error.
2/22/18
As we all should know by now GG offer a lot of services, including youtube. To be able to post on youtube you need an account. So now you have setup an account - with a password. And I want to emphasise with a password. So now you try to login from another machine/browser. You are blocked even though the password is correct. So what then is the point of the password? Ok so you can reset the password - or are required to reset the password to something different. But... but... but... to get through to this you enter the current password, which means the current password is OK, as they recognise it. SO what is the FRIGGIN POINT? So essentially, if you dont bow down, and drop your trousers and do everything they want you have no account for no good reason. Also, if there has been a serious security breach as they claim is the reason for forcing a password change then surely this procedure allows the scammer/hacker to reset the password?

Also, the forcing of double authenication, via blocking access to your account, unless you supply a code that is sent to your moble - I have deliberatly not enabled double authentication.

And, I delberetely, have opened an account from one machine with the intention of using that one machine only to login - but gurgle still makes the claim that there is something different about my login and force the double authenication procedure - same OS, same router, same isp, same browser same...
1/2/18
I have posted reviews on trustpilot of various companies. I was doing so just a week ago where I posted one review and it was accepted, then I went to post another. Its at this point that I was logged out. I contacted them by email to explain the problem. Just got a reply back today. Apparently their "advanced software" had noticed "patterns" and this was why it happened. They have not explained what they mean by pattern nor offered to rectify the situation. I am just without being told (manipulation) banned from posting out of the blue with no adequate explanation. So ironically I am posting on sitejabber about trustpilot - ha!

[UPDATE] - OK, since the above this has happened. They reinstated my account - or did they? You see despite being now able to login and see my reviews, I can only see my reviews when I am logged in. If I am not logged in my reviews do not appear in the general timeline. I have contacted them about this a couple of times, and they claim that there is no problem. So I made a more thorough check. I used two browsers. One browser I was logged in to trustpilot, and the second I was not. Sure enough, I could not see my reviews on the browser where I was not logged in, but could with the browser I was logged in with. So I made one final complaint. I mentioned yet again what I had read twitter were doing, and that is "shadow accounting". This practice is exactly as I have just described. It is where for all intents and purposes when logged in you can post and see your reviews - but no one else can. This is what trustpilot is doing as well.

[Further update] - They have relented and given back full site privileges.
12/26/17
Upon the first three calls I made to this company, all three women I talked with, subsequently wrote, on my record, that I had not answered security questions. I pointed out when I found out about this that the opposite was true. The manager I was talking with found that I was correct, and he apologised profusely; but that set the tone of my stay with plusnet.

Here is one for you, just to show that they are playing the caller and are not very good at it. I state that they must have my details on the screen as I am calling them using the line I rent from them The reply I got was sublime and went something like this "No, no, no, it doesnt matter that you are calling us using the line that you rent from us, we have no details on the screen, it is a white screen, a blank screen. I am waiting for you to give me the answers to the questions so that I can pull up your details (drum roll for the punch line) Mr Jones!"

Here is how it ended. I had had enough of them, so I put in a termination of contract request. This takes two weeks to go through because of the BT engineers. Near the end I cancel the termination request, and I am told that the termination request had been cancelled. But as it turns out there is a difference between what they claim is happening and what will happen. At the end of the two weeks on a Monday I awake, do my stuff, and then went to switch on the internet. Nothing - no connection. Same with the phone line. You see by the end they were taking my protestations personally, and this move by plusnet was personal. They had no intention of cancelling the cancellation.

So I would say stay away.
11/26/17
Cant login to Amazon when using tor. Cant even retrieve a lost password without going through the 'spanish inquisition'. I will buy from elsewhere then - shall I amazon?

mister Has Earned 66 Votes

Mister P.'s review of directsavetelecom.co.uk earned 2 Very Helpful votes

Mister P.'s review of USwitch.com earned a Very Helpful vote

Mister P.'s review of uswitch.co.uk earned a Very Helpful vote

Mister P.'s review of LibertySilver.ee earned 2 Very Helpful votes

Mister P.'s review of anonymouse.org earned 2 Very Helpful votes

Mister P.'s review of onestream.co.uk earned a Very Helpful vote

Mister P.'s review of Alpro earned a Very Helpful vote

Mister P.'s review of Bullionbypost.co.uk earned 6 Very Helpful votes

Mister P.'s review of Uk.trustpilot earned a Very Helpful vote

Mister P.'s review of co-operativebank.co.uk earned 2 Very Helpful votes

Mister P.'s review of PayPal earned 3 Very Helpful votes

Mister P.'s review of Amazon earned 2 Very Helpful votes

Mister P.'s review of PayPal earned a Well Said vote

Mister P.'s review of DuckDuckGo earned 24 Very Helpful votes

Mister P.'s review of Google earned 3 Very Helpful votes

Mister P.'s review of PlusNet earned a Very Helpful vote

Mister P.'s review of EurGold earned a Very Helpful vote

Mister P.'s review of Equifax earned 2 Very Helpful votes

Mister P.'s review of Trustpilot.co.uk earned a Very Helpful vote

Mister P.'s review of Trustpilot.co.uk earned a Well Said vote

See more items

mister hasn’t received any thanks yous.

mister doesn’t have any fans yet.

mister isn’t following anybody yet.

Similar Reviewers on Sitejabber

michaell2749
9/27/20

I ordered a 6 and a half practice putting mat thru a company located in China. After a long wait,...

marthajanep
9/27/20

I am having a problem over $71.86 with PayPal. I have been arguing with PayPal online since...