British Gas

Very unprofessional services. Would never recommend British gas to anyone. They handled my switch very poorly. At the time of sales, I was told i would get a smart meter within 2 weeks. However, no one contacted me and upon chasing them I was given appointment with the engineer and was rescheduled 3 times after waiting through the appointment window. Upon 4th appointment I was told by the engineer that british gas doesn't even have smart meters that are compatible with storage.
In short, they're highly unprofessional and don't keep their words. They're all about hogging customers but don't care about their customers at all

I am writing to express my deep dissatisfaction with British Gas. Despite not being a current customer, adverse credit markers were incorrectly placed on my file without any prior notice or communication. This action, based on outdated details from a previously settled account, has severely impacted my credit score and caused the postponement of my new mortgage.

While I was initially assured that the matter was being addressed, weeks have gone by with no resolution. I recently received a notification stating that the case has been closed, yet the issue remains unresolved. The incompetence of British Gas staff throughout this process has left me no choice but to escalate the matter to the ombudsman and seek legal advice.

I am extremely disappointed with the lack of professionalism and accountability displayed by British Gas. I hope no other customer has to endure such a frustrating experience.

Without a doubt the most unprofessional, incompetent energy provider in the United Kingdom, and it's up against some pretty stiff competition. Their customer service is atrocious and the live chat results in you speaking to people reading from text books in India. I've just won an ombudsman case against them for a complete mismanagement of my account including a data breach and they are now refusing to honour the Ombudsmans decision. AVOID at all costs if you value your sanity!

If I could give 0 stars, I would, because they deserve it. I switched to a different tariff with them, they sent me a confirmation email but never changed it on their system. But when I showed them I was being charged the new tariff on my smart meter, they NEVER acknowledged the problem at all!
This company is absolutely corrupt and made of greedy incompetent people, who have no clue of what they are doing. They made me waste my time and made me become mentally tired by contacting them over phone and email. They don't know how to work as a team, don't communicate between them and all they care about is making copy / paste of their very "polite" template emails and only acknowledge what they want, whenever they want, NEVER what you want or when you need it.
Incompetence, careless, useless. I am paying £75 exit fee and NEVER recommending or using them again. If you want peace of mind, STAY AWAY from British Gas!

Account number: A*******

I can't recommend companies that employ liars.

The smart meter installers did not turn up for installation in the morning timeframe provided. They did not call and did not ring the doorbell. I've received a text saying:

"We visited your property today to fit your smart meters, but unfortunately, nobody was at home - we're sorry we missed you."

This is a freaking lie and completely unacceptable!

I was sitting at home, waiting for the engineer to come.

I called British Gas immediately after receiving the text, and they could not organise installation on the same day. I've taken an unpaid day off partly to get this done. What a waste.

That's it. They have just lost a customer.

British Gas has to be the worst energy provider in the UK and from my personal experience I couldn't recommend anybody strongly enough to avoid this company.
I tried over a period of several months to resolve an issue with them which was only resolved by engaging the energy ombudsman who ruled in my favour and I was duly compensated.
Several months later having switched thankfully to another provider (octopus - who are fantastic in contrast) British Gas are still contesting the decision and preventing the account to be closed - in what it seems is a mixture of corporate incompetence and bullying of an innocent customer.

Do yourself a favour and do not use this company. If you work for this company I would be ashamed.

Broke my boiler with 'repair'. Was covered with Homecare, refused to repair it as it "wasn't broken" even though it was. Tried to give me a 'deal' of £1200 for a Powerflush. Sent 2 6 foot 4 men wearing sunglasses in Winter into my lounge to intimdate. One insisted on using my toilet. They then sat for hours staring at my front door wearing sunglasses in van, before finally putting a "sorry we missed you" card through the door and claiming they were never there. Then sued me for cancelling my contract.

Worse company ever! Been with this unreasonable company for over 10 years, moved address and kept using them, they claimed they sent closing bill to my current address which I never got! They put missed payment on my credit profile, this is a company that I continue to use in my current address. If I was avoiding payment would I continue using their services in my current address? Happy I left them after 13years. I can't continue using your service and paying you if you are unreasonable and this wicked!

LIARS! This company is beyond AWFUL. British Gas has to reimburse me for over £1000 and every time I call and hold for more than 45 mins, they tell me they sent me the cheque. The cheque has not arrived even after 2 months! I am so sick of this company! When it comes for them to collect the money, they take it with both hands! When it comes for them to reimburse money, they stall and look the other way! DON'T, JUST DON'T ever become a client to British Gas! There a lots of other companies out there to chose and save you a lot of headache.

I started with british gas a few months ago because my previous supplier went bust, and even though I mentioned that we had solar panels and we was promised that this would be added to my energy account, but the only way I found out that never happened was when a complaint was going through that they told me, and british gas gave me the phone number for british gas solar department I called them to register my solar panels I have to have a smart meter so even though it is not the law to have a smart meter with solar panels, and lots of other major energy suppliers do not insist that customers who have solar panels do not have to have smart meters at all so yet again british gas has let me down all they care about profits and not customers and because of this my energy bill will be higher than it should be, this is not fair

Received a letter yesterday from British Gas saying my Homecare agreement is due for renewal and funds will be taken out by direct debit in a few weeks time. Little confused as I do not have Home Care and never have. I go on a chat, it gets confusing as they don't seem to have all my details. Eventually get to a customer Service rep. He can't help, he just does bookings not cancellations. He tells me to download WhatsApp and message customer services. I ask about a complaint but they are closed. Can't help.

Can't decide if this is incompetence, a fraud attempt or most likely British Gas up to its old marketing tricks!

Waiting for a WhatsApps message back, if not will call tomorrow and waste more time..

I could write a long message of how they have ripped me off and a sob story but there are millions of other people who have done this. All I need to say is I payed by bills on time every month for over 5 years and then all of a sudden £1450 came out of my account due to them estimating it wrong, not me, them! I am a single mum on benefits but that's ok in their eyes. If they could do it to me then what will they do to you. Use another provider.

For a company with the name "British" in it… it's an absolute disgrace how terrible their service and customer service team are. They put themselves first instead of the customer and apparently you can create an account with British Gas online under anyone's name you don't have to provide any sort of ID or proof that you live at the property. And if said person calls British Gas and tries to get their name taken off they will tell you there's nothing that can be done you would have to pay a debt you never incurred if not it would be placed on your credit file.

It's ridiculous to think in the modern society of internet that a company that has been around for 200 years have nothing in place to protect against identity fraud or if anything try to resolve the issue. I would give 0 stars if I could.

If I could give 0 I would. The customer service is disgusting!

No help at all! Am owed loads of money from them due to missed appointments over charges ect and when you finally through to customer service and they ignore you and leave you waiting for over 2 hours.

Don't switch providers. BIG MISTAKE!

Apparently have transfered all customers to new system. Awful, awful disrespectful customer service. New staff attitude stinks. They're absolutely patronizing and entitled. No telephone manners. I'm leaving them after today. This is disgusting going forward. Customer service is key. Staff inappropriate attitude. Unable to pay bill on the phone today. It stinks, could not take attitude any longer. Hanged up!

Wanted to check so called meter tails, cables joining the elec meter and a fuse box, to be checked as we are renovating the property and the cables looked old. The engineer arrived to change my faulty meters (and yes, gas as well) because he didn't even bother to read the notes left by his manager. He didn't check cables, told that they are safe to use (no one knows), almost killed me when a heavy pack of plasterboards start falling and asked him to help me - no, it's not my job, he told me and stepped aside, what a wonderful human being he is. The manager told me that he trusted his engineer, but I should book a chargeable appointment with BG to upgrade cables if I want to. Absolutely shambolic untrustworthy service from the company, and because of the current market I even can't change them to another supplier.

Absolutely terrible service. We booked a boiler service last week and have an email to confirm the appointment as well from British Gas. On the day of the appointment we kept getting messages that the engineer is on their way and then no one turned up.? On calling them, the first customer service agent just hung up when I explained them the situation without any reason.
Second customer service agent says that the engineer visited the wrong house and then returned. Without even calling us, the engineer went to some wrong address and without even verifying, just went home.
And now British gas say that it was a misunderstanding and that they can only book us an appointment after about 2 months? This is really sad and depressing state of affairs.
Now they are saying that they had some issue with the address entered in their system? Which is a typo from their end even though we are existing customers and our details on the account have never changed. So why only during booking this appointment the address changed?
I can't believe they are rated 4 stars. Incompetence and poor infrastructure. Really terrible and we are now stuck trying to arrange for service on short notice with the risk of boiler warranty lapsing.

Refused to solve a problem created by British gas. British gas came for a check up. They switched off the gas but failed to order the replacement part required. We keep getting "engineers" sent out that do nothing other than blame their colleagues instead of fixing the boiler. For days we have had no heating, no hob to cook on and no hot water. British Gas haven't attempted to fix the problem. The "engineers" identified the problem, the part/s should have been ordered, delivered and repaired?