British Gas has a consumer rating of 1.25 stars from 4 reviews indicating that most consumers are generally dissatisfied with their purchases. British Gas also ranks 37th among Energy Efficiency sites. The most common issues with British Gas are around customer service, which is not as good as expected by some customers.
BRITISH GAS LIARS,SCAM AND RIP OFF British Gas both supply and maintenance is a total rip off and they are scamming customers. They state that they service and check your boiler with an annual service and they check that your central heating is in good working order. This is totally untrue they don't check your central heating at all. That makes it a scam because they falsely advertise it as part of the annual service. Mine was supposedly checked and signed off by them however 3 valve leaks occurred in a very short time one the same leak twice causing considerable damage to a newly decorated kitchen. They try to say they are not responsible, but the damage was caused by sheer incompetence of their lazy engineer who did not check the central heating system at all. Their policy also states accidental damage is included. I would like to know how they are checking a central heating system is in good working order without so much as turning it on and checking each radiator is hot and does not need bleeding. This is false advertising by them and a scam to con people out of money. Many people have stayed with them years because they think it is a hassle to change but it is very easy to change suppliers. It's actually very easy and can be done with a simple phone call to any other supplier. British gas also is ripping people off on the cost of gas and electric. Standing charges and unit charges are much cheaper with other suppliers there are now many. Don't think they treat loyal customers of many years any different because they do not British gas is a rip off company who could not care less about their customers. According to the press British gas are losing nearly 100000 customers a month as people wake up to better service and prices from other suppliers. British Gas are totally useless and a waste of space . My report now goes to the financial ombudsman . My assessment of the situation is exactly what happened. British Gas was given every opportunity to sort the situation out amicably and after dealing with them locally they failed to even respond to a complaint letter sent to head office. The sheer arrogance of this company is unbelievable and don't be fooled by there false advertising. My advice is keep clear of this scam company. They also after 2 weeks still have not returned an overpayment of £160 if next week l still don't receive it l will issue county court debt proceedings against them. I terminated both my accounts with them and changed suppliers on 25th March. 2weeks ago they said I would receive a cheque in 3 -5days MORE LIES! I spoke to these incompetent fools again today they have not even processed my refund they just told me it will be another 10 days. The way this company now operates is totally beyond belief. What a totally ridiculous reply from British gas had the incompedent engineer tested the system to be be in a safe working condition as per British Gas advertising he would have found the leak but as he failed to check the system was in a safe working condition he did not find it .As previously stated how is BG checking a Central heating system properly without even switching it on ?lt is a ludicrous reply which by the way is also supposedly covered for accidental damage so either way British Gas are responsible.The amount of bad reviews this lousy company has just goes to prove how bad they really are.See critical reviews
British Gas is the largest UK energy and home services company. We supply gas and electricity, boilers and boiler cover as well as other home services.
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