Susan H.

I got a single Text from them saying that my order might be cancelled, I called Asda they was not great, but they promised that someone would call me before any decisions was made,. But no one called me, and I checked my emails after I finished work, and without my permission, they cancelled my order, without asking me if this was ok, so I called them straight away, but two people I spoke to said that as they was not based in the UK, they could not put me through to anyone at my local asda store, or call my local asda store on my behalf, and because it took so long I could not get a shopping. Delivery until Wednesday, so it leaves my family with no food in the house, i tried once more to speak to someone in customer service, and I finally found someone who understood, and promised me I would get a call back, I did finally get a call, they gave me a £5 voucher, but it cost us £20, at our local Tesco express to buy some food for us to eat for dinner. Tonight not very impressed with this situation

I finally got a call from a higher manager I was hoping for a better outcome, but he only offered me the same a collection and refund and a voucher and no replacement, I was very reluctant at first but I agreed with this as I could not cope with anymore stress and neither could my husband, and on top of this because it took so long I could not even buy the same shopping trolley on Argos eBay and get it delivered

I have been trying to contact you them by email and contact form and because it took so long to get someone to talk to me the country is now in national lockdown., and our whole family are now shielding so no one can leave the house and the choice that they gave me was to contact Hermes and pay extra money for Hermes to come to the house and collect the parcel and then deliver to yours clothing if they had contacted me earlier I could of sent it back to them it has been over a week now