British Gas

I have called them on 5 different occasion and I was not able to move forward with my issue. They promised to call me back but it never happened. They booked me an engineer visit so I stayed at home for half day, which was cancelled without informing me. Empty promises, they dont care about their customers, they would schedule a call back and your phone would not rimg, often the line is either busy or the waiting time is 30 minutes. Chat does not work. I have moved my gas and electricity acvounts to another company and I am getting a lovely customer service there.

My meter has been broken the past 2 months and makes a buzzing nose and flashes red. I called British Gas 12 time trying to book an engineer for a replacement. The first 4 people I spoke to said they will have someone come an replace it they no one came. The next 2 people said it's my problem and I will need to buy and install it my self. The 2 people after that said they'll call me back with an appointment. Then the next 4 said they'll call me back in December next year to book an appointment. I am a lady with a disability and I'm scared to stay at home as I feel like the meter could explode any minute. I that children under 5 living with me and this is terrible.

On the 16th of October after taking over my sister's address l tried to switch to ovo energy they said my switch was blocked by British gas this company are disgusting my son was entitled to a warm home discount last year even though he claimed online and b.g verified his claim on ESA they refused him his entitlement seeing as he had been getting the discount for years.he is entitled to his money they are liars at British gas...this review is genuine a few minutes ago l attempted to switch again l was told I'd been blocked by British gas lm nearly 70 l have the right to save on energy to me that is £12 extra a month l could use for something else l don't recommend British gas they are bad with their customer service they have a terrible attitude to people they laughed at my disabled son when he asked why he didn't get his warm home £150 l saw him a few days ago freezing in a dressing gown British gas deserve to be closed down l don't have proof of purchase as l don't have British gas lm trying to switch my sister's supplier for my own use

The customer services are very poor when you ask to speak to there manager and to put a note on file to say I had asked to speak to a manager they accused my of been childish and abusive! Great work British gas the worst customer services I have ever experienced!

British Gas are absolute cons. They took £829 for the last payment which they didn't send a breakdown off. They took the money already and my mortgage payment wouldn't have gone if I didn't look. This company has caused me so much greif, stress and caused me anxiety. My mother is a diabetic and the stress this bill gave her isn't good for the health. I still don't know what I paid for and nobody is answering the phone. They don't even let you submit a complaint online. I am so disgusted and I want a breakdown or refund. Stay well clear. Go with any other provider just not British Gas. I am disgusted and appalled and I'm not going to stop till I get some justice. Please contact me asap and il give my account number I need this looked into asap.

I,m with British gas past 4 years and struck because when i bought this house it corona time and they were there and i was thinking they are good supplier however they are worsen i have never seen supplier like them, I'm in the uk past 24 years and this the worst supplier i experienced, i,m giving this feedback beucase i,m a family man providing food and facilities to my family.
I have raised many complaint and any time i raise complaint the outcome is always written by indian people sitting back in india as they don't know the system here, if they don't have anything to say they block you in the chat system if they are on the phone they block your number so that the call is always goes to busy tone.

Bad company ever I have.
13 days for gas is £1208.19 26th of Feb to 9th of March.
I called them, Kelly Booysen said, that's wrong. It's incorrect. She will call me back on Friday. But she didn't call me. And now today 5th of April, message me this is a reminder that your final gas bill is due for payment by 06/04/2023. I have to pay £1349.97

*******@britishgas.co.uk

My account number is: A*******.
My name is James Wilfred Fox, you have me down as Wilf Fox, please change it.
Also I was recently sent copies of my bills and payments going back to January 2020, I can't open them, please send them in a form I can open.
I have taken quite a while to NOT sort this out, I though if I wrote a review about the bad service I have received you might do something about it.
Thank-you.

Called 7 times now.
Need meter mode changed.
Told call me back. Didn't.
Told to message on MSN messenger. Never replied.
Told escalated, fixed.
Still not done.
Told manager will call back, never did.
Told when I was advised Friday the 31st it was fixed, 20 mins later they made a note on the account not fixed...Guess what? I had to call again to find this out. Lies, incompetence and VERY poor call handlers, a real language barrier.
I have again requested a manger to call me back. And I have requested a transcript of the telephone calls.
I am going to ofgem.

Can't log into a broken account, can't use smart meter, can't get bills, can't pay bills. 100% failure after 6 months.

Experience as a new customer:
- time elapsed with no bills, no way to pay, broken account and unable to install meter: 6 months
- time I have spent in chat & calls with your team: 40+ hrs
- # of BG team I have dealth with: apprx 30

Review of British Gas

Matthew Cheltenham
9 reviews
GB
Rated 1 out of 5 stars
Absolutely disgusting how this company…
Absolutely disgusting how this company gets away with this I don't know. I am having to contact the local mp to try and sort my problem out. I moved in to my new rental home after a devorce 6 weeks ago I've tried to call them arrond 30 days in a row to be constantly put on hold for hours then hung up on. I'm paying someone else's debt of and receiving no help as I can't get them on the phone I tried online chat and they left the chat befor sorting anything. So I contacted uw who managed to get the gas. But not electricity supply I'm actually so fed up I don't know what else to do british gas owe me a lot of money also my government help which I won't get as they are not answering. This company is unfit for purpose.

Date of experience: 29 December 2022

Homecare boiler cover policy is just a scam!

Homecare boiler cover policy is just a scam to take your money!
Had a fault with my boiler late last year. Engineer called and carried out what I can only describe as a temporary fix.
This proved correct, as the identical issue arose about 3 weeks ago. Requested a further engineer visit and got an email confirming my appointment slot for Tuseday 23/3/21. ( about a two week wait!)
However, 3 days before engineer was due to call, BG phoned to say the engineer visit was cancelled and they would be able to re-arrange vist for sometime in June! ( several months away!)
Suffice to say I found this to be totally unacceptable!
I had a confirmed appointment slot and failed to see why this could not be honoured!
I have had to pay for an engineer tocall out and complete a proper repair to my boiler, which wasn't cheap. Cancelled my direct debit with this bunch of robbers and will never deal with BG again!

I am seeking quotes for a new boiler, but won't be using British Gas.

One of their fitters lives next door to me, and always parks his van in front of my windows (just a few feet away) because he doesn't want to block his own windows. He has two parking spaces outside his own house and there are in fact plenty of places within a few steps where he could park without blocking anyone's view. The van was parked there without moving at all for six months over the first lockdown and is now there again over the. Christmas /New Year holidays. It's very depressing to have my windows constantly blocked by this ugly bright blue van

British Gas doesn't care about this. It is obviously happy for its bad-mannered employees to use their liveried vans to annoy their neighbours. I can't see why anyone would want to risk inviting someone with such bad manners into their home. Or why anyone would want to employ a company which doesn't insist its employees are more considerate towards prospective customers when parking the vans they have been allocated.

Useless, unprofessional company. Only interested in money not customers or sorting any issues/complaints. The only reply is "we had delays" but I can't see any delays in raising prices AVOID!

So, with all the endless possibilities around regarding changing suppliers, I thought I might have a look at what my existing supplier, British Gas has on offer. As I have a couple of properties I thought they might have a better offer than my tried and tested tariff which I hadn't bothered to look at for years. Well, there isn't anything better. However, if you want to carry on then we will send you a £50 Amazon voucher. I duly applied several weeks ago, and after x 2 phone calls, I'm still waiting. I've heard many other complaints on customers not receiving theirs also. After all, I give them my business and practically wipe their behinds by giving u. T. D member readings and registering all online to! Ale it easy for them. It's always the Same thing with all big companies: promises never stack up, ever. Well, I've just told them to sort it in a week or I'm off to someone else who can also save me a few hundred a year. No real reason for being loyal with these people: you are irrelevant in their sea of profits. Just a little home owner.

You're NOT in safe hands regarding extortionate prices increases! £1350 per month I'm being debited had to leave or else they were going to financially kill me and I wouldn't have survived.

It took British Gas 3 months and several attempts to set up a direct debit, meanwhile potentially forcing me into arrears.
No operative was able to explain why such a simple procedure was beyond their capabilities, nor did they have any idea of how to correct a situation casually dismissed as a system error when the repeated errors were of human construction
The promised phone call from a 'specialist' never materialized.
I was further given false and misleading information regarding direct debits.
And my complaints were either not responded to as promised, or were dismissed by the person(s) against whom the complaint was made.
I have today arranged to change my supplier.

The date of my 'experience' is the date of the first in a series of complaints, which were ongoing and largely unanswered at the time of posting.

In respect of the response from British Gas, I should say that I had been offered similar empty words of apology or regret previously.
What British Gas absolutely declined to do was to address and correct many of the issues.
It is purely due to the cavalier attitude towards my complaints, and the ineptitude and incompetence of British Gas employees that they now have opportunity and occasion to express, in their most patronizing autoresponse, their 'sadness' at losing my custom.
Either the staff or the company are not fit for purpose