We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation

Alex O.

1 Level 1 Contributor
  • 4 Reviews
  • 14 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Shopping, Science

Member since February 2016

  • Reviews


  • First Review


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

4 Reviews by Alex

3 are such a big company these days that the only way to get access to some decidedly unsavoury and old Skool ways of. Usiness whilst accessing new and very profitable customers is to have a "side" company. Along comes I.D Mobile owned by Carphone Warehouse but on 3's network. I was initially impressed with the deals on offer, but like everything else, the devil's in the detail. After getting my mifi dongle from them in quick time I attempted to register myself with I.D to monitor where I was with my 20gig of data. Initially I tried the app which was a waste of time. A point not lost on various other app users who had left their comments. Then I tried to do register via my browser. Unfortunately, it wouldn't recognise my phone number that I.D had given as it was a mi-fi dongle ( possibly.) So, after failing at that I tried calling them for a few days. Please bear in mind that calling their I.D mobile freefone number (7777) wasn't very free for me, having only purchased a dongle at £20 a month. Needless to say getting through to them on the phone was impossible - a point not lost on many of their complaining customers - After using up my data over a couple of weeks I put the dongle back in the drawer and waited until my new Monthly allowance kicked in. I was blind on how much data i had used, because I couldn't get anywhere with registration. I presumed that, like my previous 3 mobile dongle, it would stop once the data had run out. The first month this did actually happen, but I was then charged £95 for February. I was told the charge was for "data usage". So, lets understand this correctly: For the first month I.d automatically stopped my usage on 20 gig, as per my contract, but apparently then let me run up a huge bill on data for the next! I'm positive (for a start) that I didn't use anywhere near that amount of data, but then to change the rules when you don't or can't get access to your own account is extraordinarily stupid. As a grown up (almost 40 something im pretty sure how much data ive gone through! I have now seen many other people commenting that they have been unable to set up their accounts either, leaving them not knowing anything about their expenditure. This is 3 using " old School" tactics that they can no longer use themselves because they are too much in the public and politicians eyes. So, they've set up another smaller company along with Carphone Warehouse to play the old tricks that all the big boys used to, e.g. like EE, o2, etc. I will be complaining to the Ombudsman and have now asked for my contract to be cancelled. Why do the British public get slammed by Telecoms companies all the time. It's endless the games they play and the money they make out of chaos and nothing other than radio waves.
OK, whilst the deals come thick and fast, many are broken links, whilst others are found only as some local oddity at Tescos Leeds for example. If you really do your research you can usually find better - IF you are single-minded about your product. Also, some of the deals are fairly complex and need a bit of luck to work; using additional quidco or vouchers, or being a member of Am prime for example. A deal should be straight forward, and unfortunately many good ones here are not, or really need you too look into it before plunging. Many retailers have purposefully banged a bxxsxxt deal on this site just to get the traffic,: 10 minutes after your order with these types you get an email saying there's no stock. Surprise!

The app is buggy to say the least: I can have a stonkim BB signal and get it fails to load deals, comments, etc. Try to add an item and it flip-flops from one section "deals", let's say, to " vouchers". Then it simply doesn't load! People jump on your ad before you've even seen it come through to give a personal, biased opinion about a product they've never had, by people who have absolutely nothing else better to do. And if you think people won't spend anything on gumtree or eBay, then check out the tight-wads on this site. Total losers.
So, with all the endless possibilities around regarding changing suppliers, I thought I might have a look at what my existing supplier, British Gas has on offer. As I have a couple of properties I thought they might have a better offer than my tried and tested tariff which I hadn't bothered to look at for years. Well, there isn't anything better. However, if you want to carry on then we will send you a £50 Amazon voucher. I duly applied several weeks ago, and after x 2 phone calls, I'm still waiting. I've heard many other complaints on customers not receiving theirs also. After all, I give them my business and practically wipe their behinds by giving u.t.D member readings and registering all online to !ale it easy for them. It's always the Same thing with all big companies: promises never stack up, ever. Well, I've just told them to sort it in a week or I'm off to someone else who can also save me a few hundred a year. No real reason for being loyal with these people: you are irrelevant in their sea of profits. Just a little home owner.
Firstly, how many of these reviews in here are genuine? Honestly? K80m Lenovo smartphone received with inbuilt Trojans and malware. Great. Have to return this at cost to me. Apart from the fact that Gearbest are notorious at not giving refunds and generally being rubbish about returns. Do not buy!
Lily L. – Gearbest Rep
Dear Alex,

Thank you for notifying us of your complaint. We are sorry to hear this.

For the quality issue, we have detail warranty and return policy. Please kindly refer here:
http://www.gearbest.com/about/warranty-and-return.html Please kindly check ### and answer to us. We look forward to helping you and resolving this to your satisfaction.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best Regards,

Alex Has Earned 14 Votes

Alex O.'s review of HotUKDeals earned 7 Very Helpful votes

Alex O.'s review of Gearbest earned 5 Very Helpful votes

Alex O.'s review of iD Mobile earned 2 Very Helpful votes

Alex hasn’t received any thanks yous.

Alex doesn’t have any fans yet.

Alex isn’t following anybody yet.

Similar Reviewers on Sitejabber


I.d mobile will take as much money as they can off you and does not want to help you out of the...


ID mobile has the absolute worst customer support I have ever had to deal with. They are robotic,...