Total scam of a company! Do not use this company EVER!
Booked the Pearl Hotel in NYC back in Oct 2013 for a 7 night stay during Jan 2014.
They offered what I thought to be a fantastic rate for that hotel.
A few days before my visit, I called the hotel direct to check that my booking was confirmed.
I was not booked in and the hotel had no knowledge of my booking!
Called Hotel-Rates.com customer service number ( same company as getaroom.com) only to be given a total run around!
Despite having an email confirming my booking with a booking reference number, they tried to convince me that I had booked a different hotel!
It took me several calls ( from the UK) before they eventually confirmed that they had made an error and booked the wrong hotel.
I can accept that people make errors, but the service I got after that was simply unacceptable.
As I was not due to travel for several days, I simply asked them to honour the booking and correct their error.
They refused point blank to do this, saying that the Pearl Hotel could not be booked for the price I had been charged when I initially made the booking?
When I pointed out that it was their web site had offered that price and ( in my opinion) their confirmation email was a binding contract they simply blanked me completely.
I was forced to cancel my booking and rebook the Pearl Hotel using Expedia.
This new booking cost me an extra $573.
I was eventually refunded my initial charge of $1318, but as I live in the UK, I lost out to the sum of £93 GBP due to differing currency exchange rates.
I approached the company again, asking for compensation and after several emails they agreed to repay me the $20.99 booking fee they charge, plus a $100 "gesture" payment.
However this money has never been refunded and the company has stopped responding to my emails! I now realise that I am never going to see any further payment.
As I live in the UK, it is virtually impossible to sue a US company, so will have to give up on this really bad experience.
Had I lived in the USA, then I would definitely have sought legal advice in order to recover all my financial losses.
Keep away! You have been warned.