Sainsbury'sReviews 68

Very recently we placed an online order at Sainsburys. The main incentive was two very good value Meal Deals. When the order arrived ONLY 24 HOURS LATER, the Meal Deals were not properly available - more than one items, including the wine ordered were "not available". I actually believe that Sainsburys use these very attractive Meal Deals to encourage people to place orders. They may be able to satisfy a tiny number of those orders but probably know they will not be able to fulfil all of them. This has actually happened more than once. The only compensation offered was a £15 voucher against a future order - presumably to get cheated again?

My Nectar Card was fraudulently used on 18 November 2025 in Kentish Town, some 6-8 miles away from my home address and I don't even know where the Sainsbury's Local is situated.

Anyway, My Nectar Card was frozen and cancelled, as were those of my elderly pensioner parents who are linked holders, crucially, on a very low, well below state pension income and I am their unpaid carer. We as a family depend on the Nectar Savings and the Points which we accumulate to make life that little bit easier.

Prior to the uninvited Fraudulent use, we were saving at lease £15 per week as a family. I later learned the fraudulent use has been widely reported and has affected many more customers, some to the tune of £100's each and Sainsbury's/Nectar has fobbed them off with hugely unacceptable 'goodwill'. In some cases even directing customers to the Police and/or Action Fraud for essentially an unrecordable issue.

It seems that all of these incidents have occurred as Sainsbury's has failed to adequately protect the very customers, which as a group they make BILLIONS out of!

I would even question if these fraudulent acts are actually internally advised accounts to externally untraceable beneficiaries. It has been previously reported that an internal employee was convicted of Nectar Points Fraud to the tune of double digit thousands.

In my case it took Sainsbury's and Nectar 12 whole weeks to finally sort things out and in those 12 weeks we suffered, on average (12 x £15 = £180 of savings on our regular purchases) in addition we lost out on £30 of Count up to Christmas savings. In total £210 for a very financially vulnerable family.

Sainsbury's offered a very nominal 'goodwill' and stated "If you do remain unhappy with this gesture, you would need to seek your own independent advice on this matter."

Essentially, a kick in the you know what for our long standing loyalty. I have read many similar cases on both this review site and also many other sources across the Public Domain.

I have since read a number of Which? Reports on both Supermarkets and also Loyalty Cards and the writing shouts very loudly! I would recommend all failed Sainsbury's and Nectar customers have a read and re-evaluate their options. The Blue and Red competitor offers a far better reward percentagewise and to my knowledge has not suffered the widespread hacking and fraudulent use of innocent customers savings. I also believe that they have far stronger protections with regards to their systems and controls.

Personally, I believe that Sainsbury's/Nectar has known about the gaping hole in their security and also the scale of the losses to very honest, innocent and loyal customers and are doing their best to fob victims off at the lowest possible cost without settling losses in a full and fair amount.

In August 2024, This is Money reported "More than a million Nectar reward points have been stolen from This is Money readers so far this year"

But what about the consequential losses as in my family's case, which result out of the sheer incompetence and indifference at Nectar to resolve the issues to get a customer back to a pre fraud position as quickly as possible.

Again, I have read many cases where customers have been left out of pocket whilst Sainsbury's systems relearn, for weeks on end, the customers regular purchases so that they are once again back on a stable footing. Hence, yet another hidden financial loss.

This is Money reported in October 2024 "A common theme has cropped up in all the cases - victims have no idea how the points were nabbed, while our attempts to get an answer from Sainsbury's meet a constant brick wall."

Hence, Sainsbury's keeping dead silent says a lot!

As partly mentioned above, once we were in possession of new cards and were finally able to successfully register them all, only late last week, it will now take us weeks on end for each of our accounts to build up the history for our Personalised Purchase History and our Personalised Bonus Points Offers.

Hence, yet another additional financial loss on our regular purchases. Something else which Sainsbury's will not compensate for, due to its own failure to implement tighter security over Fraudulent Nectar card abuse, as well as overseas call centre incompetence.

Several items, for which I was charged missing from my order. Impossible to process refund on line. On attempting to call I was eventually put through to an Indian call centre and then told to reing bacl in 2 hours.Emailed complaint receved no response. Avoid these cynical thieves like the plague

Purchased 'taste the difference beef burgers' which were flavourless and full of gristle. This adds to my consternation about Sainsburys in general. I can only go on the local store in Clitheroe which has empty shelves and indifferent staff with the exception of one hard working and committed gentleman. We have 5 supermarkets & this is by far the worse. No wonder many of us are now gravitating to Booths!

Completely disgusted with Sainsbury's customers support team

I have been a loyal customer of Sainsbury's and Argos for many years now, spending more than £7 thousand each year at their shops and petrol stations. I do all my weekly and fuel shops with them and regularly shop during the week too for up to 4-5 times per week. I was completely disappointed today with their customer support team as they wouldn't help me cancel an unfair parking charge for £60 at one of their car parks! My family and I will never again spend a penny in their shops and petrol stations! It's not about the £60 penalty but their complete disregard of regular customers loyalty! Better avoid!

On a number of occasions over the past few years the local some of the sraff of the local sainsburys store have had a 'pop' at myself, or just been unhelpful - just because on the surface of it, as follows

* One even though I was standing directly in front of her and non-verbally indicating I needed assistance, jusr stood there making sure her hand were nice and germ free, and when challanged she said "she did not respond to non-verbal communication" - make of that what you will.

* One woman blocked my way, ordered myself to go another way to get to the self-service tills, and she added that I was standing to close to her for her liking.

* Same woman, when she knew I was trying to catch her name on the badge she was wearing, just walked past practically shouting her name and pointing to her badge.

* Another woman, jumped backward to avoid being too close to myself - as ff I was contaminated.

* This is what started the treatment or the first incident; I was leaving the store, and just outside was a queue of people waiting to be allowed to enter, with at the head of the queue an old woman who asked the male employee whwther it was safe to enter, and as I was passing the male employee said to the woman "it is safe to enter madam 'now'" to which they both s$#*!ed.

There are more, but the point is that almost every incident was reported either to the head office over the telephone or directly to the management of the store - to this day all those people still work at the store, something of which I have intimated to the head office with maybe the management of the store and the wider management are discriminatory, after all they seem to be allowing this treatment to continue.

PS One thing I forget to mention is that I look different to others, only added to explain the treatment of myself.

"I'm reaching out with a heavy heart to share my recent experience. I ordered garlic online, but what arrived was mouldy and inedible, consisting of only dry layers, which left me utterly disappointed. What truly troubles me isn't the nominal cost, but the way I, a disabled woman, was treated during my attempt to voice my concern. The response was far from compassionate.

I don't seek a mere refund; my real need is the garlic itself. I've planned for tomorrow, when my caregiver will prepare meals that will sustain me for a week. As a housebound individual, I rely on deliveries for essentials like this, and I can't make a trip to buy garlic.

To make matters worse, the person I spoke to on the phone when I tried to explain my situation was shockingly rude and refused to provide their name. This treatment is deeply hurtful, especially considering my circumstances.

I kindly request your understanding and assistance in not just refunding my money, but in ensuring I receive the garlic I need for tomorrow. Your empathy in resolving this matter would mean the world to me, as I face the challenge of being disabled and housebound.

Thank you for taking the time to listen to my concerns."

I ordered and paid for cup cakes for my granddaughters 2nd birthday we arranged a time to pick up, I received an email saying your cakes are ready to pick up.well the staff in shop was very embarrassed to say tge order was not there.
We we were having the party that morning and could get last minute replacements.
I rang customer service their people skills are terrible I could hear a dog barking in the back round trying to have a conversation and she was not one bit sympathetic.
Oh my goodness I was outraged, so Sainsbury's you are an utter disgrace and need to stop doing food, flowers because your total pants at delivering goods, And I want my money back I've had no refund yet get it sorted you were fast enough to take it PS I only give 1star should of had piles of you would of got 20+ of those

Went this week and Sainsburys salad cream has now gone up
To £1.15 A month ago it was 90p
That's a 25% increase Inflation is not 25% Feels like we are being ripped off by the supermarkets big time

Used their stock checker and it turned out to be untrue. Phoned customer care, complaints dept and a few other numbers and got nowhere. Also filled in 4 or 5 surveys for after calls and heard nothing. Have been treat dismally as no one has dealt with the problem or offered any kind of satisfactory outcome.

My online order was never delivered. They never reached out. When I called, they finally admitting that the order was never delivered and they would issue the refund within 5 to 10 working days. The refund never arrived, so I called again. After several phone calls where they hung up on me or put on hold for hours, I managed to open a second case, once again they told me the store manager would contact me to apologise and confirm the refund, it never happened. I disputed the transaction with my bank and the supermarket rejected my query saying that the order was delivered. I am currently on hold, over 65 minutes waiting to be transferred to the complaint department. Really poor customer service, trying to get money for orders that have never been delivered. I am shocked.

Sainsbury's house wines are superb and super priced. Please leave some for me you Wino's you The house red... Yum.

I would give zero if i could. Customer service nasty and not helpful, in other word they just don't give damn for anything. You order home delivery and getting nothing of what you ordered, you order click and collect and still getting nothing, and you will get email only on the day of collection when you made plans and dedicated time for this. Don't see point of pre-orders if you are not getting anything and idea that they collect it from the shelf on the day of collection. Well i can do shopping then myself or ask friends or family, why should i pay for that? Absolutely horrible service. They are just pice of joke and to be honest they are not so cheap either

A chicken I bought for Christam had gone off, it actually looked like it had been repacked. The produce section was full of gone off vegetables, and at the self check out I realised the I had been charged full price for 2 boxes of chocolates which were supposed to be reduced. No apology whatsoever, they actually acted as if it was my fault, they changed the price in the end. They are only interested in profit, the customer service we use to receive no longer exists. I had one woman following me around, she told me she was making sure I payed for the plastic bags. West wickham, Kent High Street is a supermarket I will stay away from, from now on.

Ordered 2 taste the difference fillet steaks. They were unbelievable tender and very tasty. Fantastic value for money.

Beef we bought a week ago looked OK on the surface but when it was cooked it produced a gristly stew which we found inedible

Probably the worst customer service I have ever had. This company including the CEO Simon Roberts could not care less about 2 88 year olds being defrauded on Sainsbury's premises. I was told "what do you want us to do about it" and "it's nothing to do with us". How shameful that they think it doesn't matter when the vulnerable are scammed in a Sainsbury's store.

Now they are so arrogant that they refuse to reply to me - utterly disgraceful!

Sainsbury's recent excessive pandering to "plant based" diets is just the tip of the iceberg with their idiotic policies. My bugbear is why they decided to try to make all the meat "fat free" - trying to buy a decent steak that has not been excessively trimmed is a challenge. They already utterly destroyed their hot rotisserie counter by serving previously delicious ham hock devoid of all its wonderful fat, crisped on the outside - the principal pleasure of this delicacy. After trying to sell vandalized fat free hocks, that looked like little trussed rats, they gave up all together. Why, why, why, must they meddle with good food? It reeks of some idiotic executive decision to pander to all the worst nonsense of spurious health agendas and self-congratulatory "Wokeness". Please can they get back to selling good, honest, untampered with food?