Sainsbury's

Very recently we placed an online order at Sainsburys. The main incentive was two very good value Meal Deals. When the order arrived ONLY 24 HOURS LATER, the Meal Deals were not properly available - more than one items, including the wine ordered were "not available". I actually believe that Sainsburys use these very attractive Meal Deals to encourage people to place orders. They may be able to satisfy a tiny number of those orders but probably know they will not be able to fulfil all of them. This has actually happened more than once. The only compensation offered was a £15 voucher against a future order - presumably to get cheated again?

Used their stock checker and it turned out to be untrue. Phoned customer care, complaints dept and a few other numbers and got nowhere. Also filled in 4 or 5 surveys for after calls and heard nothing. Have been treat dismally as no one has dealt with the problem or offered any kind of satisfactory outcome.

Purchased 'taste the difference beef burgers' which were flavourless and full of gristle. This adds to my consternation about Sainsburys in general. I can only go on the local store in Clitheroe which has empty shelves and indifferent staff with the exception of one hard working and committed gentleman. We have 5 supermarkets & this is by far the worse. No wonder many of us are now gravitating to Booths!

Several items, for which I was charged missing from my order. Impossible to process refund on line. On attempting to call I was eventually put through to an Indian call centre and then told to reing bacl in 2 hours.Emailed complaint receved no response. Avoid these cynical thieves like the plague

Probably the worst customer service I have ever had. This company including the CEO Simon Roberts could not care less about 2 88 year olds being defrauded on Sainsbury's premises. I was told "what do you want us to do about it" and "it's nothing to do with us". How shameful that they think it doesn't matter when the vulnerable are scammed in a Sainsbury's store.

Now they are so arrogant that they refuse to reply to me - utterly disgraceful!

Completely disgusted with Sainsbury's customers support team

I have been a loyal customer of Sainsbury's and Argos for many years now, spending more than £7 thousand each year at their shops and petrol stations. I do all my weekly and fuel shops with them and regularly shop during the week too for up to 4-5 times per week. I was completely disappointed today with their customer support team as they wouldn't help me cancel an unfair parking charge for £60 at one of their car parks! My family and I will never again spend a penny in their shops and petrol stations! It's not about the £60 penalty but their complete disregard of regular customers loyalty! Better avoid!

My online order was never delivered. They never reached out. When I called, they finally admitting that the order was never delivered and they would issue the refund within 5 to 10 working days. The refund never arrived, so I called again. After several phone calls where they hung up on me or put on hold for hours, I managed to open a second case, once again they told me the store manager would contact me to apologise and confirm the refund, it never happened. I disputed the transaction with my bank and the supermarket rejected my query saying that the order was delivered. I am currently on hold, over 65 minutes waiting to be transferred to the complaint department. Really poor customer service, trying to get money for orders that have never been delivered. I am shocked.

"I'm reaching out with a heavy heart to share my recent experience. I ordered garlic online, but what arrived was mouldy and inedible, consisting of only dry layers, which left me utterly disappointed. What truly troubles me isn't the nominal cost, but the way I, a disabled woman, was treated during my attempt to voice my concern. The response was far from compassionate.

I don't seek a mere refund; my real need is the garlic itself. I've planned for tomorrow, when my caregiver will prepare meals that will sustain me for a week. As a housebound individual, I rely on deliveries for essentials like this, and I can't make a trip to buy garlic.

To make matters worse, the person I spoke to on the phone when I tried to explain my situation was shockingly rude and refused to provide their name. This treatment is deeply hurtful, especially considering my circumstances.

I kindly request your understanding and assistance in not just refunding my money, but in ensuring I receive the garlic I need for tomorrow. Your empathy in resolving this matter would mean the world to me, as I face the challenge of being disabled and housebound.

Thank you for taking the time to listen to my concerns."

A chicken I bought for Christam had gone off, it actually looked like it had been repacked. The produce section was full of gone off vegetables, and at the self check out I realised the I had been charged full price for 2 boxes of chocolates which were supposed to be reduced. No apology whatsoever, they actually acted as if it was my fault, they changed the price in the end. They are only interested in profit, the customer service we use to receive no longer exists. I had one woman following me around, she told me she was making sure I payed for the plastic bags. West wickham, Kent High Street is a supermarket I will stay away from, from now on.

I would give zero if i could. Customer service nasty and not helpful, in other word they just don't give damn for anything. You order home delivery and getting nothing of what you ordered, you order click and collect and still getting nothing, and you will get email only on the day of collection when you made plans and dedicated time for this. Don't see point of pre-orders if you are not getting anything and idea that they collect it from the shelf on the day of collection. Well i can do shopping then myself or ask friends or family, why should i pay for that? Absolutely horrible service. They are just pice of joke and to be honest they are not so cheap either

I ordered and paid for cup cakes for my granddaughters 2nd birthday we arranged a time to pick up, I received an email saying your cakes are ready to pick up.well the staff in shop was very embarrassed to say tge order was not there.
We we were having the party that morning and could get last minute replacements.
I rang customer service their people skills are terrible I could hear a dog barking in the back round trying to have a conversation and she was not one bit sympathetic.
Oh my goodness I was outraged, so Sainsbury's you are an utter disgrace and need to stop doing food, flowers because your total pants at delivering goods, And I want my money back I've had no refund yet get it sorted you were fast enough to take it PS I only give 1star should of had piles of you would of got 20+ of those

Sainsbury's recent excessive pandering to "plant based" diets is just the tip of the iceberg with their idiotic policies. My bugbear is why they decided to try to make all the meat "fat free" - trying to buy a decent steak that has not been excessively trimmed is a challenge. They already utterly destroyed their hot rotisserie counter by serving previously delicious ham hock devoid of all its wonderful fat, crisped on the outside - the principal pleasure of this delicacy. After trying to sell vandalized fat free hocks, that looked like little trussed rats, they gave up all together. Why, why, why, must they meddle with good food? It reeks of some idiotic executive decision to pander to all the worst nonsense of spurious health agendas and self-congratulatory "Wokeness". Please can they get back to selling good, honest, untampered with food?

Extremely disappointing exchange with your CEO office. Rude, dismissive and accountable to no one. You drove into my property, tried to cover it up, left it unsafe and only acknowledged fault when spotted by a member of the public. Now not interested in resolving.

I have been ordering my weekly shop using click and collect at Rayleigh weir very early on Saturday mornings. The two gentleman that work there deserve a mention. Especially a gentleman called Jon who is full of happiness and so helpful. He is great with people and goes above and beyond to make everyone smile while also very efficient. He remembers customers names and makes us feel special. Great job
Pauline Nash

Sainsbury's are not reliable with online shopping they deliver damaged items and when you phone to complain or report the issue as their terms and conditions advice the terminate your account with no reason at all.

With this review, i'm not talking groceries as i've never had them on-line from here.
I ordered some curtains which were in the sale at a great price. Delivery was fast and as we spent over £50 we got free delivery. The only issue i have is that you can get delivery to your local store if they are part of the Click and Collect service however, despite having 3 big shops near me, none of them were part of it. So when it came to returning a couple of items, i had to take them to a post office
Which just happened to be right opposite a big Sainsburys!
Apart from that the curtains were well made and a great price.

Ripping off a dead bloke! Poor show Sainsburys!
My 94 year old father in law died of cancer on Tuesday. Sainsburys had happily cancelled his delivery pass bought at the end of November 2021, when contacted on 11 March after he'd been moved to care. They said they'd issue a refund for the unused portion, in line with their guarantee that no delivery pass customer will lose out if they don't realise the full value of their annual pass. Now, and having not issued any refund, they categorically refuse to issue a refund OR to reinstate the pass (so we can either use it ourselves or so it runs to the end of its term and they have to refund the unused charge. Incredibly callous customer 'service' - and all so they can screw his estate out of around 40 quid. If they're that hard up then they're in serious danger of bankruptcy. Truly the pits of the UK grocery industry. (We and the rest of our family moving to Ocado on basis of their attitude and this experience.

Ordered sainsburys order yesterday. An hour before delivery tried to log into my account to see where delivery was and it said i entered the wrong password too many times. Then got an email saying my order was cancelled. After a short and abrupt phone call was told my order was not coming because my account is under investigation. I payed using my card in my name to my address what fraud can i be committing? No shopping= going somewhere else from now on!