Sainsbury's has a consumer rating of 3 stars from 16 reviews indicating that most consumers are generally dissatisfied with their purchases. Sainsbury's also ranks 21st among Department Store sites. The most common issues with Sainsbury's are around customer service, which is not as good as expected by some customers.
Brilliant just popped into Sainsbury's today mainly to get cat food but I always cannot resist looking at the sale rails. Love this because they hang everything according to size although you do have to look for rogue items on the wrong hangars now and then. Bargain I got two little jackets half price. Perfect for work or casual. Two good quality jackets total price £25 pair. You just couldn't get these deals in other stores. The jackets are lined and well cut. Well done Sainsbury's keep it up. Very happy shopper.See positive reviews
I ordered delivery from Sainsburys online. Never again. For the premium prices you pay, one would assume you get premium service. Not true. It started when the delivery arrived. The groceries were obviously packed by an idiot. My bread was in the bottom of a bag with loads of tins thrown in on top. Needless to say my bread was smashed. Someone's beer bottles had broken, soaking everything in beer. My groceries were carelessly thrown around, evident by containers that were damaged and opened. With the virus around, I won't eat anything opened. When I called sainsburys to get a refund for the damaged items, I waited on the phone for FORTY SIX MINUTES before I was able to speak to someone, only for them to tell me that I should have refused the delivery. The person on the phone also suggested that I wasn't being truthful about the six items that were damaged and unacceptable. I was completely gob smacked by the treatment. After arguing for several minutes, the person finally said she would have someone call for my bank details to process the refund. I never received a call and never got my £12 refund. In complete contrast, Tesco is less expensive, and if I have a problem, I call and it's sorted in less than ten minutes. I'm not endorsing Tesco in this review. I'm just showing how other, less expensive stores, treat their customers.See critical reviews
Tip for consumers: Go to the store instead at least you know what your getting
Shop online at Sainsbury's for everything from groceries and clothing to homewares, electricals and more. We also offer a great range of financial services. Live well for less.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.