NationWide.co.uk has a consumer rating of 2.4 stars from 5 reviews indicating that most consumers are generally dissatisfied with their purchases. NationWide.co.uk also ranks 81st among Banking sites. The most common issues with NationWide.co.uk are around customer service, which is not as good as expected by some customers.
Been with Nationwide over 10 years and never had a problem really. Only visited a branch twice, everything else done online, cash transfer takes less than 2 minutes and site easy to navigate. Had an issue with a scammer trying to take unauthorised payments from my debit card, rang Swindon and it was sorted immediately with a refund to my account within the hour. Better and more honest than the high street banksSee positive reviews
I for one do not trust call centre staff as I have been lied to by them too many times. The call centre staff that this company employ are no exception. Case in point, yesterday I called using a phone I have never used to call Nationwide before. I was not asked any identifying questions before being put through to someone. This phone is also not registered with them. Yet after ten minutes (approx) the woman slips and tells me my name. I point out approx two minutes later that she had told me my name. She went into denial. You know the kind of denial that call centre staff excel at. That is change the subject, make an excuse such as I dont recall doing that etc... Not only this but she had asked previously whether there were any other questions I had that she could help me with. So of course I started asking questions about their telephone customer service, to which she tried one way after another to not answer any questions. I said to her you have no intention of honouring what you promised. After 26 minutes she put the phone down on myself. This is another thing. Tell them to put the phone down as they are doing nothing but string you along and try all sorts of tricks to wriggle out of doing what is asked, including claiming that they do not have permission. But they all work for the same company and if one can do it they all can do it. Which by-the-way they do on almost every call. They use voice recognition software, and your training it. Thats what you are doing by answering their remedial 'security' questions. Never a straight answer is given. They are only interested in hijacking your call to get what they need to keep their job.See critical reviews
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