I am looking for an ISP, so I called this outfit to sound them out, this afternoon. I got the usual what packages I could have etc... but then I had my own unique question, "what are your call centre staff like, do they argue, argue, argue,. Do they think its a competition with the caller to get their own way?" He replied that the staff are very friendly, but of course I dont believe that, so I asked him to prove it if he could, and also he would be friendly as he is in sales. He then tried to change the subject to what he wanted to talk about - whether I wanted to sign up - but I kept pressing for what I wanted, an answer to my question, but as he changed the subject (something that call centre staff do in all companies) I put it to him that it would be reasonable to assume, considering that he has just done what call centre staff do in other companies, that they would argue argue argue after all he has just tried to effectively lie by the change of subject. Instead of replying to the point, he then claims that he has told me about the package, how much it costs etc... but again this is a tactic that call centre staff use to avoid answering the point. So then he has the bright idea of bringing a supervisor onto the phone, but of course asks whether I would like that, I say no, and he gets the supervisor anyway. The supervisor arrives on the phone and immediately asks a leading question - what is it that I want help with (bare in mind that he goes on to tell myself that he had been listening to the call - so he already knows), I tell him that I did not ask for him, to which he claims he knows. I then bring up what the previous chap had been trying to avoid dealing with - if you are doing this then is it not reasonable to assume that you will behave in exactly the same way as call centre staff in other companies and that you are lying when claiming that you are friendly. He then states he is ending the call, he makes his excuses, wishes myself to have a good rest of the day, and plonks the phone down, while I am saying repeatedly "you are doing the same thing", in other words trying to sound friendly while being rude. So yes they are just as friendly, as call centre staff in all other call centres, and it is safe to assume that if one signs up, as they have already treated the caller badly, thus proving that they are no better, that if one needed to contact their team one would have a hard time of it. Believe it not I will not be signing up, after their proving my suspicions correct.See critical reviews
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