Overview
SatellitePhoneStore.com has a rating of 4.2 stars from 262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SatellitePhoneStore.com most frequently mention and customer service. SatellitePhoneStore.com ranks 6th among Telephone sites.
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Being in a rural area, we had difficulty with a variety of internet, wifi. So many companies but no cell towers by us. We have a land line underground that the phone company says we need to pay to have it fixed. The internet wifi was terrible. We'll we got Starlink it is all connected and it is FANTASTIC. This company is easy to deal with. Thank you.
The packaging, picture instructions and customer support experience were all awesome. The set up was simple and worked beautifully. We were very impressed with the organized packaging and easy implementation of instructions. After my initial order, a customer service representative called and clarified my intended use and we made a minor modification to the original order which saved us time and hassle later on.
Ordering was quick and easy. My issue is them not communicating that before they wiil ship the phone I the customer must verify the amount that they charged my account. I had to call them why my order was not shipped. So for future customers communicate to them that they have verify the charge before it gets shipped. Now the phone is not available to my daughters when they go to glacier national park trip. That is the reason I purchased the phone.
Twice before, I purchased satellite Internet service that was substandard and ill suited for Internet connections. Starlink is the real deal as well as the quality service involved.Starlink components are well designed, connectability is much better than I have experienced in the pastand the service was very respectful and encouraging.
I called and ordered the starlink with mount. They charged me for prorated month of June from the day I ordered it. I received the box with the starlink and router etc. But the mount wasn't received for another. 5 days. So I could not install the starlink until I received all components. Then find the best place to mount it and run cable etc. The complete installation wasn't completed until June 23
Greetings of Peace, I had the most fantastic experience with online sale of 3 phone deal with your Sales Rep. At Satellite Phone Store, which was recommended by both Greg Hunter at USAWatchDog.com and Steve Quayle. Petar handheld me through all the steps of the deal and payment process. Wish I had that kind of great experience with vendors like The Wellness Company on orders for health supplements.
Had 4 days of offshore fishing and had been experiencing issues with charging my satellite phone. I've had the phone roughly a year. Called for help and got lectured by the sales/service rep after I told him I thought the battery should have lasted more than a year. He insisted I had charged the battery incorrectly. Decided to purchase a new battery, filled out the link that was sent so the order could be placed. Since I was going to be out of town, I had the battery shipped to one of the guys fishing with me. Paid extra for guaranteed delivery, since it was critical to have sat phone capability offshore. Never received the battery. Never received tracking information and never had sat phone capability in the boat. Eventually my brother called (who also has a sat phone) and asked if I ordered a battery because he had received the shipment at his house. Does anyone even look at the order form? I have 12 months on my contract and after that I'll find a different provider. It's important to note that I've been a customer for close to 4 years. My early experiences with customer service were unbelievable. It's been a steady decline since.
Yes a beginner looking for an off-grid or living the off grid dream and adventure with the number 1 value of being safe. Hence the Sat-phone with a modified SOS alert beacon so when help is needed I know I can reach those First Responders ASAP As I've just receive my unit the SatellitePhoneStore.com has had reasonable prices/value, a quality units and a support system such as multiple Videos whether from the Tech Team or YouTube on line it has also a great support mechanism to understand and operate the units they support with multiple ways to interact with the team. To date the Teams "all" have stepped up and help me with my selection and explained what was available, needed or recommended and what would fit my personal needs. To date looking back as a Safety Professional I look at Andrew Carnegie quote highlighting that quality is paramount and should be established before focusing solely on cost. Adding knowledge and understanding are also a value as with priorities they sometimes change but with values they are another thing they hardly ever change if at all. For me personally. I choose to be a leading indicator vs. a trailing one as that value of safety being #1 is paramount in my world hence the Sat-phone w/ GPS & SOS Beacon fits my needs for safety
Have been buying small minute SIM cards for years for fishing trips in Canada. This time I places an order and received a call saying I bought the wrong plan. New total would be $238. Cars was to be in my possession by Thursday. The cars never arrived before trip to Canada. I asked to cancel the order with three of their assistant email addresses. No response to those messages and now I find it was just $238 for the minutes. It was also the original order amount of $200. $438 for minutes that I had successfully purchased in prior years for $200 or less. Still waiting for response to cancellation request and refund to credit card
I Haven't received mine yet. Let me know when I'm going to receive it. I didn't think it would take this long. Will my first month start when I activate my service.
The service was great. It once I placed my order Jason called me to confirm my identity and to make sure that my order was correct. The order arrived earlier then expected.
WELL ITS HOOKED UP SAYS CONNECTED. DID ALL THE. THINGS... JUST CANT GET ACTIVATED. SO FRUSTRATING. I KEEP. GETTING EMAILS SAYING ACTICATE YOUR ACCOUNT BUT THHEN IT SAYS EMAIL NOT FOUND. I DO NOT WANT TO MAKE A NEW EMAIL ACCOUNT JUST. FOR STARLINK SO PLEASE GET THHIS FIGURED OUT OR JUST REFUND ME
Getting good service and no buffering. Easy to install. I have service in my garage and all around the house.
Customer service has been excellent. Tech nical Support is excellent. I would recommend the Satellite Store to my friends & neighbors.
Everything I purchase arrived within a week, and it was super easy to setup. Mary, who helped me, was pleasant to work with and very efficient.
Everything done online. No hassles. Got an email telling me I had to do something to complete the transaction and that took care of it.
At first I couldn't get my system working and called Tech support like 10 times but couldn't get anyone. Finally I didn't mash the number for tech support and a woman answered and provided the direct number to tech support. There I spoke with Bruce (I think) and he was absolutely amazing. He walked me through every step and had me up and running in no time. Take note that he is a super asset to your company. Thanks again.
Great Customer service! Answered all the questions, phone looks great, clear instructions in the box. Comes with a hard case for travel.
The staff was very helpful in getting me my order. The only thing missing was the pole mount kit. Other than that great company.
Awesome customer service and great products! Will definitely buy from them again. Love the roll over minutes!
Our national team is made of communication experts, IT engineers, travelers and adventure enthusiasts who passionately explore the world. For the same reason, we understand how important communication is and we actively innovate and provide solutions for a stable connection. Whether it’s voice and high speed internet offshore, a regular call from the Grand Canyon or working online in the remote areas of the Amazonian jungles, it is our pleasure to provide you a solution and a piece of mind that you have the technology to stay connected anywhere under the open sky.
Our specialty
Satellite Phone Store expands through 3 offices located in Sarasota Florida, San Diego California, and Anchorage Alaska. Our team of certified experts sell, rent, and support mobile and fixed satellite communication products using both Iridium and Inmarsat as well as Globalstar and Thuraya satellite networks. List of products and solutions we specialize in include satellite phones, satellite internet hub spots, maritime data terminals, fixed and mobile land terminals and service plans customized for each customer to receive the best value for the lowest cost.
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- Sarasota, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members