On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission is to help people stay connected anytime, anywhere.
Our national team is made of communication experts, IT engineers, travelers and adventure enthusiasts who passionately explore the world. For the same reason, we understand how important communication is and we actively innovate and provide solutions for a stable connection. Whether it’s voice and high speed internet offshore, a regular call from the Grand Canyon or working online in the remote areas of the Amazonian jungles, it is our pleasure to provide you a solution and a piece of mind that you have the technology to stay connected anywhere under the open sky.
Our specialty
Satellite Phone Store expands through 3 offices located in Sarasota Florida, San Diego California, and Anchorage Alaska. Our team of certified experts sell, rent, and support mobile and fixed satellite communication products using both Iridium and Inmarsat as well as Globalstar and Thuraya satellite networks. List of products and solutions we...
SatellitePhoneStore.com Reviews Summary
SatellitePhoneStore.com has a rating of 4.1 stars from 279 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SatellitePhoneStore.com most frequently mention and customer service. SatellitePhoneStore.com ranks 5th among Telephone sites.
Instant Feedback
We monitor reviews for authenticity
Received the bags yesterday and they look like good bags. I just have to figure out how to close them be cause the two velcro strips don't want to line up.
You should give a tracking # so we can better prepare for delivery time. Otherwise it was a good experience.
I was struggling at first with the website being sluggish and erroneous. It gave several Captcha errors, although no Captcha screen ever showed up. Only the error.
However once I got in contact with the sales team, the order was processed quickly.
Also, the credit card was blocked by my bank, (because me being out of my own country when placing the order. No fault of sattellitephonestore), and when I got in contact with them again to resolve the issue, it was again dealt with both smoothly and swiftly.
The package hasn't arrived, yet but sofar my experience is top marks to the sales team, but the mechanics of the website itself could be improved.
We're always looking for new sites for development and often they are in the middle of nowhere and / or in a cellphone desert. Finally, a key team member, who was going to be in a place like this for a personal commitment, made us look at other options. With a Starlink in One Hand and our Satellite phone in the other, we can make communication possible instantly at any site. The result, faster start = quicker revenue with the added plus that we increase safety and availability of key staff in these locales. Great service, easy process, less than 5 days to make this service available to our key users.
Couldn't ask for better people to take care of the customer They really took above and beyond care of us in our time of need I appreciate you guys and your help
They called to make sure it was the item I needed,
And checked to make sure it would arrive when I needed.
Experience ordering was alright, twice I tried and had a chat agent ask to order it for me and I was delayed on some responses but ended up having to order it on my own without their help.
I received my items quickly and my one question was answered in a very friendly manner. I would buy from this company again and refer them to anyone!
Ordered EcoFlow Delta 2 online on a Thursday. Received call back about buying a solar charger and explaining how it would be shipped. No other contact until It arrived Tuesday afternoon, it would have been nice to get a email with shipping information or tracking number. No other complaints. It took it's charge and is ready when needed.
First of all, great communication with the store. Your customer service people are awesome. I had my phones in just a few days and all my questions answered.
Quality products arrived timely. The bullet proof backpack was the best quality I have ever seen. The Duffle bag is big enough to fit my small solar generator and two solar panels
Had a question on how the mount fit into the Gen 3 starlink antenna, quickly answered by your on call staff. Thank you
Ordered system on the 14th of July. Finally received on the 23rd of July via Fedex. The carrier had said I was getting delivery since the 17th, but no show. Hope service is not as bad. Hooking system up today and tomorrow.
I tried in my condo balcony but unfortunately it did not work and it took several attempts to finaly get it returned.
I've been taking a satellite phone with me on my off-road trips to Nevada and the Mojave desert since 2004. It's reassuring to be able to contact help in an emergency when you're in the middle of nowhere and far from cell phone range. I've always gotten great service from the Satellite Phone Store. Ordering a rental online is easy and convenient, and they always get the phone to me on time.
Getting good service and no buffering. Easy to install. I have service in my garage and all around the house.
Being in a rural area, we had difficulty with a variety of internet, wifi. So many companies but no cell towers by us. We have a land line underground that the phone company says we need to pay to have it fixed. The internet wifi was terrible. We'll we got Starlink it is all connected and it is FANTASTIC. This company is easy to deal with. Thank you.
I called and ordered the starlink with mount. They charged me for prorated month of June from the day I ordered it. I received the box with the starlink and router etc. But the mount wasn't received for another. 5 days. So I could not install the starlink until I received all components. Then find the best place to mount it and run cable etc. The complete installation wasn't completed until June 23
Twice before, I purchased satellite Internet service that was substandard and ill suited for Internet connections. Starlink is the real deal as well as the quality service involved.Starlink components are well designed, connectability is much better than I have experienced in the pastand the service was very respectful and encouraging.
Had 4 days of offshore fishing and had been experiencing issues with charging my satellite phone. I've had the phone roughly a year. Called for help and got lectured by the sales/service rep after I told him I thought the battery should have lasted more than a year. He insisted I had charged the battery incorrectly. Decided to purchase a new battery, filled out the link that was sent so the order could be placed. Since I was going to be out of town, I had the battery shipped to one of the guys fishing with me. Paid extra for guaranteed delivery, since it was critical to have sat phone capability offshore. Never received the battery. Never received tracking information and never had sat phone capability in the boat. Eventually my brother called (who also has a sat phone) and asked if I ordered a battery because he had received the shipment at his house. Does anyone even look at the order form? I have 12 months on my contract and after that I'll find a different provider. It's important to note that I've been a customer for close to 4 years. My early experiences with customer service were unbelievable. It's been a steady decline since.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members