JUST GREAT SERVICE SINCE YOU FIRST CONTACT THEM. VERY FAST TO DELIVER

I ordered 2 Iridium 9555 from the website. It included 2 Garmin Forerunner 45 watches. The bundle was a great offer. After placing my order, I was shocked by the high amount of surcharges/tax but it wasn't itemized so I couldn't see the details so instead of paying the $99 x (2) for the lines, I ended up paying about $486 dollars. The strange thing is when I went back to simulate an order for 1 the taxes/surcharge was only $25 dollars which only made me suspicious. I read all the necessary documentation and placed my order.

After not receiving any shipping information after a week or so. I received a email message from Sue Shores Connecta Satellite Solutions, LLC - Business Solutions Coordinator (who was amazing by the way) attempting to reach me about my order. She later called me and explained how my service start month will be moving to June since I didn't received the phones yet, and that I would receive a tracking number when they were shipped.

After a couple of days, I contacted the 800 # for Satellite Phone Store to see when the phones would be shipped, and the representative was horribly rude, telling me I have a balance of $167 and the phones will not be shipped until I pay that amount. I was so confused at that point. He continued to say they require payment for 2 months in advance, but I told him I didn't read anything like that when I ordered the phones online then he started to lecture me how I didn't pay anything for the phones and he outright just ignored my concerns. I told him to just cancel my phone.

After that I called Sue's direct number that was listed in my email but no answer; however, she called me right back and basically saved the day. She was knowledgeable and swift to get things in order, told me my phones will be shipped in short order and explained my next payment for service would be in July and automatically charged on my card. I did receive my phones in short order and was pleased with Sue's amazing customer service. But I did not receive the 2 watches included with the bundle I ordered. I called Sue back and she explained the watches were on back order and they would be shipped as soon as possible.

Activation
Activating the phone was pretty simple. The first phone worked perfectly; however, on the second phone I received SIM Card Error. I called the 800 number and spoke with a representative who attempted to troubleshoot but without a remedy told me someone will contact me regarding the issue and they may have to send me a new SIM card.

So 11 days after my purchase, I have no watches, only one phone that works, crazy high amount for surcharges vs if I only ordered 1 phone, and Sue saving the day. I would have given this experience a 1 star but because of Sue, I selected a 2 star. Will I get my watches? Will I be able to use my second phone? The jury's still not out yet.

Ordered phone case on 4-27-23
Zero shipping info etc
Buyer BEWARE