SatellitePhoneStore.com

Callie is one of the most professional, forthright online dealers I have interacted with! Willing to answer all your questions, giving great advice, guiding her customer to make the best possible choices! Highly recommend Satellite Phone Store before any of the others I contacted as well. Callie was the only one of all I Sat. Phone dealers I contacted that gave me timely, informative responses that were beyond " just a sales pitch". I am very confident that if I would have any issues this dealer will jump right in to assist!

We took our Sat Phone to Alaska for a 12 day trip, the unit arrived on time, batteries charged and ready to go. We will rent again, no doubt about it. The price was reasonable, the unit worked well, it was wild to be able to call home from a remote location in the wilderness. We liked that we had some minutes to use for calls home, but we rented the unit for peace of mind. You never know what can happen when your over 50 miles from the nearest help.

I have rented this model phone successfully before in the Sierra Nevada Mts and the Himalaya, mainly for emergency use as a mountain climber. The phone I used this time Aug 2015 was glitchy. With either fully charged battery, it would flip alternately every 3-4 seconds between "searching" and "registered", all the while with 3 or 4 bars of reception showing. Making a few calls worked only about 1 time out of 6 attempts.

This was not just a satellite-passing -out-of-reach situation. It occurred repeatedly in my hometown, on the trail, and even at the top of Mt Whitney, the highest mountain in the 48 States. There certainly was no obstruction there.

I love my phone and the service you provide. I am able to find my products and submit my order and payment but it takes several days before the prepaid card says it is activated on my account. Why isn't that part more automated and seamless? I asked the chat about buying a larger/longer prepaid card and if my rollover minutes would still be available and their answer was that there were no rollover minutes and if there was, I would lose them. This conversation dissuaded me from purchasing the other card. I also wish there was a tether option to the INMARSAT 2 phone so I could use my computer in an emergency.

I was new to Satellite phone and related technologies. They, and specifically, Eric Talman, were very patient with me, spending whatever time I needed to be able to effectively understand and use the technology.
After my purchase and more technologies (apps) became available, I would call the store, and even though I was not purchasing anything further from them, they would walk me through any questions I had.
Their service before and after the purchase far exceeded anything I expected - in fact, it seems they should charge for these services but they view it as part of your initial purchase.
I am on a first name basis with my tech there and he actually remember s me and my situation when I call. He knows I am sailing around the world and the importance of this technology to me.
Thanks SatallitePhoneStore!