SatellitePhoneStore.com has a rating of 4.6 stars from 234 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SatellitePhoneStore.com most frequently mention and customer service. SatellitePhoneStore.com ranks 182nd among Telephone sites.
The salesman (my salesperson was Jason) was outstanding during the purchase process. He was very patient and took lots of time answering my questions and explaining how a satellite phone works. I was looking at other websites too, but kept coming back to the Satellite Phone Store because of how they handled the purchase process. If you are in the market for a satellite phone, I highly recommend these folks.
Nicole was great and answered my questions, and the check out experience went smoothly. Very satisfied so far! The only thing I would suggest is clarify the available area codes on the website. I got one with a Texas area code, but would have preferred an Alaska area code. Otherwise great experience!
Simple site, easy to manuver, plans lined up so there is no need to hunt and click.
I received the equipment, but have not had a chance to test it yet. Everything arrived in good order and looks to be in good shape.
Very reliable. Great customer service. Very pleasant to work with and very professional. I have purchased a second phone because I was so pleased with the first one. Don't hesitate, just buy it. The pricing and packages are the best around.
I received courteous and timely customer support from Ms C. Parsons. Third year of business with her at the Satellite Phone Store for my Iridium phone. I also got calls from others at the store to remind me of my SIM validity about to expire a month prior. Keep up the good work Ms Parsons and team.
Do not trust these people!
They sold incomplete equipment with no firewall. Then cleaned $******* out of my bank account BEFORE telling us the unit was not optimized. All subsequent contact has been dismissed or ignored.
They have made no effort whatsoever to resolve this, other than to demand $8400 more!
For 5 short phone calls, a few dozen emails and two web queries that couldn't load, this is in no way reasonable!
Callie, my customer support agent, is INCREDIBLE! She carefully, and patiently answered all of my questions to ensure I obtained the satellite service I need. At no time was she pushy, or act like a stero-type sales person. Once the order was placed, and product received, she was there to answer a couple of follow-up questions. She acted as thought she was my personally assigned support assistant! Satellitephonestore.com was the perfect answer to my satellite communications needs.
My teammate and I couldn't have made the trip across the Pacific without our Iridium 9555 that you provided. The equipment was in superb condition, worked beautifully, and kept us connected to our families and support teams, even through 4 hurricanes. Thank you for everything, I will definitely recommend Sat Phone Store to all of my adventurous friends and will continue to use you guys for all my future expeditions.
Thank you, Callie Parsons, for excellent customer service in addressing my many calls and questions. I initially purchased the Iridium 9575 and then traded in for the Iridium GO! Keep up the good work!
It was all great, I had every help necessary throughout the process and there was always someone available to help out whenever needed. The product arrived within the time stipulated and it was all set up to go, as arranged prior.
Haven't opened the product but the customer service was great and delivery flawless
I received the items on my order.
I'm in the process of getting my devices setup.
All of this in anticipation for what the future may hold.
Once again thank you Filip for the help
And the order way and check out are easy.
Have not set up phone yet but will very soon. Great shipping with FedEx.
Oder it was so simple and the staff made it quick and efficient. Totally hassle free.
Phone worked well. No issues contacting 3,000 miles away. Must have the phone outside for a clear view of the sky. For a permanent use on a boat I would recommend an outside antenna.
I was very happy with the service.
I was able to manage weather situations for a 40 boat CUBAR trip to Mexico without any issues.
Highly recommend the Sat store.
Very fast shipping. Customer service is very friendly and helpful.
Callie was very patient and helpful consistently over a long period of time!
Easy to find and order. Shipping was quick. No issues