SatellitePhoneStore.com

If you buy Inmarsat satellite phone through Satellite Phone Store, you pay for the service monthly. However, once the contract is up after allotted amount of time, your ROLL OVER MINUTES WILL NOT CONTINUE UNLESS YOU CONTINUE THE MONTHLY SERVICE OR PLACE YOUR PHONE ON STANDBY at about $20 per month which is significantly less. BEWARE!

Very helpful phone customer service. However, the phone arrived a day later than promised, even though I paid an exorbitant shipping price. The phone, case and accessories were filthy, which is totally unacceptable during covid 19. When I called to ask if your products were cleaned before rental, a rather unpleasant man said the usually were, but because of the hurricanes they weee being shipped out sometimes without being cleaned. The phone worked fine. When I tried to place the phone into the fedex package to return it, the package was half the size of the phone, so, in stead of safely ( covid wise) being able to place it in a fedex drop box, I had to drive 30 miles to the nearest fedex store.

The day before I was to send the phone back in, I received an email asking if I wanted to buy it. Because of the aforementioned experience with your company, I declined.

The company is a total fraud. Buy from competitors instead.

They tricked me into buying a device from them claiming it has an extra accessory never included in the package. Then sent me the dated device instead of new one and refused to send me warranty certificate despite my multiple requests.

Refused to cancel the order as well despite I have complete proof of cheating by their sales team.

Also they advertise false BGAN Flex pricing tiers for years. I thought it was a mistake a few years ago when started renting with them (never again after the fraud mentioned above!) and asked them to correct it on the website. They «agreed» by never corrected it.

I notified them to suspend service on my month to month contract. They acknowledged the call log and request but continued to bill me saying I didn't conform to their suspense policy. They apologized for their "communication error" not inform me to also email a request but still won't reverse their billing. A low class company, and often a sign in financial trouble.

This was with the Miami store
This was with the Miami store, purchased an iridium go after the salesman assured me the poor reviews were from old outdated models. Once purchased with the super sim, so I would have a local number to avoid expensive phone charges. The unit was never able to received calls or texts from any number with an area code beginning with 9 or 3. Support spent days trying and I was told iridium would contact me within 24 hours. Which they never did. The day I am due to leave for a transatlantic crossing I tried to return the unit since it was not doing what I paid for, this was after 5 days of working with them to get it operating, the told me to use another SIM card for no extra charge. Well this resulted in an extra $275 charges to my cell phone bill for calls billed at $15 per minute. The phone service was horrible, we were charged for many calls that never went through. Sat phone store does not stand behind their products.

We had purchased a satellite phone due to places we go with no or very poor service. We were excited to buy this since they said it was made in the USA. When we received it and I was going thru all the parts that came with it, I came across a part that the package said China! I called and they said that all parts were made in the USA which my husband and myself both knew was not true. They said we could pay to send it back and they would see what they could do. I did that and did not hear from anyone so I called and they said they did receive it and would get back with me with in an hour about a refund, which, of course, they did not. I called and emailed several times and today they finally emailed me again and said that none of the parts were made in China! I did not make that up it was clearly written on the package.
I guess we are just out the money for the phone and the cost of sending it back!
I would not trust this company! We are in our 70's and feel we have been taken advantage of. How many others are out there like us?