• SatellitePhoneStore.com

SatellitePhoneStore.com

Overview

SatellitePhoneStore.com has a rating of 4.66 stars from 2,740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SatellitePhoneStore.com most frequently mention customer service, and great experience. SatellitePhoneStore.com ranks 3rd among Telephone sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
28
Neutral
1
Negative
6
6
See all photos

What reviewers want you to know

Positive highlights

  • Haven't opened the product but the customer service was great and delivery flawless

Critical highlights

No critical highlights yet

How would you rate SatellitePhoneStore.com?
Top Positive Review

“A very satisfied satellite phone purchaser!”

Christine L.
2/21/24

I first heard about satellite phones from Mike Adams aka "the health ranger." I have been putting this purchase off for a couple of years and after what happened in Maui decided to pull the trigger. I called and spoke with Alvin who was very professional. He patiently went over the phone options and costs and answered all my questions. He convinced me I could obtain these phones within my budget. It was the best investment I have made in a while! I have a strong feeling that these phones will not only help me and my husband, but our neighbors as well!

Top Critical Review

“Beware trying to suspend service”

Jim B.
2/13/24

I notified them to suspend service on my month to month contract. They acknowledged the call log and request but continued to bill me saying I didn't conform to their suspense policy. They apologized for their "communication error" not inform me to also email a request but still won't reverse their billing. A low class company, and often a sign in financial trouble.

Reviews (2,740)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (29)
Thumbnail of user christinel1869
1 review
0 helpful votes
February 21st, 2024
Verified purchase

I first heard about satellite phones from Mike Adams aka "the health ranger." I have been putting this purchase off for a couple of years and after what happened in Maui decided to pull the trigger. I called and spoke with Alvin who was very professional. He patiently went over the phone options and costs and answered all my questions. He convinced me I could obtain these phones within my budget. It was the best investment I have made in a while! I have a strong feeling that these phones will not only help me and my husband, but our neighbors as well!

Thumbnail of user johnm13781
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

I was thinking of getting a sat phone for some time. I had many questions and all were answered through the chat on your site. The deal was great as well. The phone included a faraday bag and hard travel case.
We travel to some remote places and ride adventure motorcycles deep in to the backcountry where there is no cell service. This will provide a level of security I have been looking for.

Thumbnail of user edwardm2033
1 review
0 helpful votes
March 14th, 2024
Verified purchase

Well there was a deal on the website that I definitely and thankfully took advantage of. Thank god my phone was delivered in just a few days, and although they are just supposed to work outside, mine even sort of works in my trailer sometimes, lol. I had a few issues along the way, getting and setting up the phone, but the customer service exceeded my expectations and helped me get it all right. So far I highly recommend the Satellite Phone Store and hope to work for them for the foreseeable future. Thank you so much for all you did, I really appreciate this now. Best of luck.

Thumbnail of user chuckc326
1 review
0 helpful votes
February 12th, 2024
Verified purchase

I heard about your store on Greg Hunters Weekly News Wrap Up. I ordered the go Dark bag and it arrived very quickly and the quality is top shelf.

Thumbnail of user adales
1 review
0 helpful votes
March 21st, 2024
Verified purchase

Received phone fast. Customer service was great. The instructions to use the phone was very simple and the phone arrived activated.

Thumbnail of user kathleenk1737
1 review
0 helpful votes
January 20th, 2024
Verified purchase

Have not set up phone yet but will very soon. Great shipping with FedEx.

Thumbnail of user randyc975
1 review
0 helpful votes
December 22nd, 2023
Verified purchase

It was quick and easy. All my questions were answered. The quality of the Iridium sat. Phone is awesome. The connection is very clear. Thanks.

Thumbnail of user jeffreyv329
1 review
0 helpful votes
October 21st, 2023
Verified purchase

I need assistance getting started. I don't know my new number and haven't been able to place a call..

Thumbnail of user marvinj135
1 review
0 helpful votes
October 26th, 2023
Verified purchase

Great service and fast turnaround. They spent the time discuss docking and antenna options for my boat in order to arrive at the best possible solution. Great job!

Thumbnail of user juditha717
1 review
0 helpful votes
October 13th, 2023
Verified purchase

As I am not familiar with satellite phone, the staff was patient and helpful in completing my order.

Thumbnail of user martham1571
1 review
0 helpful votes
October 11th, 2023
Verified purchase

I had all my questions answered by Tyler Johnson. The only suggestion I could make is I wish someone had let me know my credit card was declined. When I called Satellite Phone to get my tracking number I was told my card was declined. When I called AmEx an old card that had been compromised was pulled up by mistake. My new card should have been used and AmEx approved the charge.

Thumbnail of user pams1137
1 review
0 helpful votes
November 19th, 2023
Verified purchase

I purchased 3 phones for my family. Gives us all peace of mind that we are safe and can connect with each other at any moment.

Thumbnail of user darrylk79
2 reviews
0 helpful votes
October 13th, 2023
Verified purchase

Very easy to order on the website. I was contacted by customer service just to make sure I had ordered everything I needed. They were very helpful in pointing out a number of options that I hadn't thought of that really enhanced the first time buying experience. Everything worked perfectly and arrived very quickly. It couldn't have been easier.

Thumbnail of user richards5612
1 review
0 helpful votes
June 2nd, 2023
Verified purchase

Tyler is the best. A totally professional and knowledgeable staff member who answered all my questions. Thank you for a great shopping experience...Highly recommend.

Thumbnail of user christophera1157
1 review
0 helpful votes
August 15th, 2023
Verified purchase

Phone assistance was part of my decision process. The ease of placing my order over the internet was simple. The product arrived with all the accessories. I was pleased and surprised that the SIMS card was installed along with the battery which I charged-up. I have yet to set-up the phone but will do soon.

Thank you, Chris

Thumbnail of user path675
1 review
0 helpful votes
May 4th, 2023
Verified purchase

Quick follow up with confirmation and questions about where phone will be used to make sure all needs are met.

Thumbnail of user stanleya106
1 review
0 helpful votes
January 26th, 2023
Verified purchase

Thank you. I bought a satellite phone from you around October 2021 and also purchased 2 yrs of service. I have only used it 2 or 3 times. Come October, will you be able to remind me to buy more service and do my unused minutes continue to roll over? Thanks. Stan Armbruster.

Thumbnail of user chadc482
1 review
0 helpful votes
February 23rd, 2023
Verified purchase

I was impressed with the compact useful packaging, I may have over bought service for a backup device, time will tell, though. I've not delved into use, yet.

Thumbnail of user matto182
1 review
0 helpful votes
August 21st, 2023
Verified purchase

Thank you for the prompt, professional and top-notch service. My satellite phone works as expected. The Satellite Store has provided immediate assistance every time I call or chat. Thank you!

Thumbnail of user josephc3646
2 reviews
0 helpful votes
April 28th, 2023
Verified purchase

I was very pleased with the prompt response to my order. Got good and useful info on the unit. Received it promptly. Easy to follow You Tube video was a great help. Very pleased with the entire process.

Thumbnail of user maybellinep
1 review
0 helpful votes
July 6th, 2023
Verified purchase

Someone called me back to correct some needed info answered my questions and helped me make a better decision on what I needed, all within min after I bought.

Thumbnail of user gregl317
2 reviews
1 helpful vote
May 19th, 2023
Verified purchase

Got overcharged for a sat phone rental. Turns out shipping time is NOT included, even after I paid for a shipping return label from them. Customer service was nice, but ultimately didn't do much. Won't buy from them again. Would not recommend.

Tip for consumers:
don't buy from them

Products used:
sat phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user lizk222
1 review
0 helpful votes
June 8th, 2023
Verified purchase

Shopping was super easy - I got a quote from Tyler via the live chat box in seconds. Quote had a quick link to make my purchase fast and easy. I got an email with the order agreement in an hour. Shipping was quick and instructions are easy to follow.

Thumbnail of user joshw512
1 review
0 helpful votes
August 10th, 2023
Verified purchase

This was a great experience! Once I placed the order I had messed it up a bit and received a call very quickly to help me through it. Great company

Thumbnail of user kennethk998
1 review
0 helpful votes
July 28th, 2023
Verified purchase

Will have a better view of my expierence with Satellite Phone after I recieve my phone time and it works well!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our mission is to help people stay connected anytime, anywhere.
Our national team is made of communication experts, IT engineers, travelers and adventure enthusiasts who passionately explore the world. For the same reason, we understand how important communication is and we actively innovate and provide solutions for a stable connection. Whether it’s voice and high speed internet offshore, a regular call from the Grand Canyon or working online in the remote areas of the Amazonian jungles, it is our pleasure to provide you a solution and a piece of mind that you have the technology to stay connected anywhere under the open sky.

Our specialty
Satellite Phone Store expands through 3 offices located in Sarasota Florida, San Diego California, and Anchorage Alaska. Our team of certified experts sell, rent, and support mobile and fixed satellite communication products using both Iridium and Inmarsat as well as Globalstar and Thuraya satellite networks. List of products and solutions we specialize in include satellite phones, satellite internet hub spots, maritime data terminals, fixed and mobile land terminals and service plans customized for each customer to receive the best value for the lowest cost.

Business History

Satellite Phone Store was started in 2006 by a team of satellite communication professionals with the idea to solve the problem of unavailable communication in remote areas of the world. By providing high quality global satellite communication access at a very competitive price Satellite Phone Store is now the #1 choice for Individuals, Corporations, Travelers, Boat owners, Emergency Responders, Off-road Racers, Construction Companies, Small and Large Businesses. This grand idea never changed and resulted in a successful ever growing business that serves thousands of customers, across the whole globe, every day.

Company Representative

Thumbnail of user erict165
Eric T.
Typically does not respond to reviews

How do I know I can trust these reviews about SatellitePhoneStore.com?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about SatellitePhoneStore.com?