Adam B.

This was with the Miami store
This was with the Miami store, purchased an iridium go after the salesman assured me the poor reviews were from old outdated models. Once purchased with the super sim, so I would have a local number to avoid expensive phone charges. The unit was never able to received calls or texts from any number with an area code beginning with 9 or 3. Support spent days trying and I was told iridium would contact me within 24 hours. Which they never did. The day I am due to leave for a transatlantic crossing I tried to return the unit since it was not doing what I paid for, this was after 5 days of working with them to get it operating, the told me to use another SIM card for no extra charge. Well this resulted in an extra $275 charges to my cell phone bill for calls billed at $15 per minute. The phone service was horrible, we were charged for many calls that never went through. Sat phone store does not stand behind their products.