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Ireland
3 reviews
4 helpful votes
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Trustpilot's Deceptive Practices - A Far Cry from Consumer Advocacy.

Trustpilot, once hailed as a platform empowering consumers, has betrayed its core values. By unjustly removing genuine reviews like mine, Trustpilot undermines its credibility and betrays the very trust they claim to uphold. Rather than safeguarding consumers, Trustpilot prioritizes businesses' interests over honest feedback. Don't be fooled - Trustpilot is not a true ally for consumers seeking transparency and truth.

Date of experience: September 21, 2024
GB
1 review
1 helpful vote
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Biased against buyers
October 11, 2023

Purchased online on a Thursday with delivery Sat-Mon. No confirmation of despatch. Messaged Monday and got email saying cannot supply. Did truthful negative review on Trustpilot and seller objected. Sent photoshop of email twice but either ignored or unread. My review removed.

Date of experience: October 11, 2023
GB
3 reviews
30 helpful votes
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Trustpilot don't respect freedom of speech. Or your personal opinion... I've written 2 honest reviews on a certain dating site, And they've removed both... Kinda makes you think that some companies are paying them to remove certain negative but honest reviews...

Date of experience: March 24, 2022
South Carolina
2 reviews
3 helpful votes
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Disgusting behavior by the site!
Publish only those reviews that are convenient to see the moderators themselves!
I posted some positive comments about the company, so they blocked them and recognized them as erroneous. They considered my arguments to be groundless.

Date of experience: March 19, 2024
GB
2 reviews
1 helpful vote
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Do not use them!
July 2, 2024

I recently had bad experience with Ryanair and was told that my review is fake! I am a verified customer but they do not care. Absolutely shocking experience!

Date of experience: July 2, 2024
GB
3 reviews
7 helpful votes
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Suspended my account as spam. Not restored
August 31, 2022

Suspended my account as spam and sent an email to say it's not l, still not restored. Reviews are pointless so is their site, genuine reviews deleted and fake spam accounts up there as "real experiences" it's a joke!

Date of experience: August 31, 2022
GB
2 reviews
6 helpful votes
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Received an email today to say I have been banned and all my reviews removed because their clever software has highlighted one of my reviews is spam. How can a genuine review of a company be spam? Maybe because I left some poor reviews of some companies? They can't even tell me which review is causing the problem. Maybe because there isn't one!

Date of experience: May 19, 2022
Philippines
3 reviews
14 helpful votes
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I have written an honest review about appleiphoneunlock.uk. As this site is known for Fraud. You can look the reviews in this site. Unfortunately, this is not what they are meant to be for.

My honest reviews were removed even though my feedback are properly backed up with proper documents. See my attached screen shots for my reply. And here's what they have to say:

"We can't allow these kinds of statements on Trustpilot because they risk causing offence to people, contravene our User Guidelines, and may also break the law."

Like what? The proof was there. Oh yeah. The site being reviewed is a premium user of this feedback site. So that is why.

Date of experience: May 9, 2019
GB
3 reviews
10 helpful votes
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I left a genuine review for an Energy company and within minutes my review was removed. I'm also unable to log back into my account. I can prove I was a customer of the energy company.

I read the reviews on here from people who experienced the same thing and I'm not really surprised. It makes total sense that Trustpilot and businesses would be in cahoots.

The energy company's attempts to silence me have backfired. I will post the review on a few sites and forums. As for Trustpilot, I will never trust or use them again. My intuition will have to do.

Date of experience: July 16, 2021
California
1 review
2 helpful votes
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SANTANDER damning review for RACISM was removed after about 300views, claiming it is against the TRUSTPILOT policies.

WHAT A JOKE! BEING BOUGHT OFF BY THE VERY COMPANIES BIG ENOUGH TO SCREEN FOR THEIR NEGATIVE REVIEWS and falsely reporting them, is the lowest low for a "trust"worthy website!

You can't trust anyone who removes DAMNING REVIEWS!

TrustPILOT just CRASHLANDED itself!

What a corrupt, lying SHAMBLES!

Date of experience: November 3, 2022
GB
1 review
1 helpful vote
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Trust-pilot biased
May 24, 2022

Had fond a injured squeal that I took to PDSA on the 19/05/2022 that they took in after I left they put it to sleep and did not try saving it as when I went back next day one of the staff said we don't have the mean to care for this street animals, so I try to put a review against them on trust pilot, they except only reviews that suit there criteria or agendas.

Date of experience: May 24, 2022
GB
1 review
0 helpful votes
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Scammers
May 23, 2024

They removing my reviews even when I can prove about bad experience with Evri company.
They works agains customers

Date of experience: May 23, 2024
GB
3 reviews
3 helpful votes
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Great review site very easy to use but lacks in features Howrver go there once youv completed your reviews at SITEJABBER.COM Sitejabber is the Number 1 and Trustpilot is Number 2

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Date of experience: January 28, 2022
GB
1 review
1 helpful vote
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If I see trust pilot reviews I am going to avoid the company they review

My review of web symmetry and logo symmetry, under four stars removed
Five star kept even thought the wording were the same

Date of experience: June 27, 2022
Netherlands
3 reviews
9 helpful votes
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There's no "Trust" in Trustpilot
March 6, 2024

There's no Trust in Trustpilot

In the high-octane world of business and personal development, where integrity and transparency are as vital as the air we breathe, my recent encounter with Trustpilot left a sour taste that no amount of sugar coating can sweeten. Picture this: I engaged in a genuine transaction with SuccessResources, investing not just my money but my faith in their 3Day seminar in Amsterdam, and then I shared my authentic experience on Trustpilot.

What happens next? Trustpilot slaps my company with a label of, pay attention - Selling fake reviews -, a claim as baseless as accusing a bird of talking!

We are a registered Educational Institute in Amsterdam, The Netherlands, nothing to do with selling fake reviews.

Despite arming myself with indisputable proof of my participation (yes, an invoice that's as real as the ground you walk on), Trustpilot stood unmoved, as if my genuine attempt at clarity was invisible to them.

Not one to retreat without a fight, I aimed another arrow of truth by reviewing Trustpilot itself, sharing my experience. The irony? This review was flagged as fake.

Despite presenting a fortress of evidence, including screenshots and case numbers (Ticket number: ******* is one of them) my truth was dismissed, tossed aside like yesterday's news.

This ordeal wasn't just an eye-opener but a clear call to all seekers of genuine feedback platforms: Trustpilot, in its current state, seems more like a court of kangaroos, where evidence leaps through hoops only to be dismissed into the void!

Everyone should question to seek transparency, and to demand a platform where our voices, backed by solid proof, are respected and acknowledged. Trustpilot, in this instance, failed to measure up to these standards, leaving a trail of questions about its commitment to genuine, unadulterated feedback..

Date of experience: March 6, 2024
GB
1 review
4 helpful votes
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Absolutely on of the worst review site. If you leave poor review they won't publish it. If I see anyone using trustpilot I am very wary

Date of experience: March 9, 2023
GB
1 review
3 helpful votes
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Never trust TrustPilot.com as they have full of fake reviews. Many illegal fake reviews written by fake users and bots

Date of experience: August 6, 2022
GB
1 review
3 helpful votes
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Park Dean Newquay
April 15, 2022

Dear Sir/Madam
I would like to share with you my holiday experience at Park Dean Newquay.
Like most people, we had an holiday in England this year. We looked at what everyone had to offer and chose you.
I am a full time Wheelchair User, Spinal Cord C5/6 (Paralyzed From The Chest Downwards).
You seem to offer a holiday that would suit my needs with your adaptive caravan.
Going on holiday is a military operation, we have to plan extensively, so at the time of booking I asked all the questions I needed to ask and
Was told that the holiday was "Was Fit For Purpose".
We were told that on arrival that our caravan would be available from 4pm. When we went to unload our luggage,, our caravan had not been cleaned.
We returned at 5.30 pm and the cleaners were just leaving and said that we could move in.
On entry, we were upset because the caravan was still very dirty and the Manager ordered a reclean.
Caravan very dirty and worn, even public hairs in the shower tray, basin and toilet.
I use a portable hoist and on at least three occasions I rang to check that the caravan bed could accommodate the hoist and was told no problem.
When checking the bed, it was a standard bed in a "accessible" caravan.
The Manager sent a handyman to adapt the bed, so the bed and hoist could put me to bed and get me up again.
The TV only had two channels, once again the handyman came back but could not do anything with it.
It was a very expensive caravan, it was sited at the very top of the park, making it really difficult to get up and down in my wheelchair.
The club house restaurant served dried pizza ect. In cardboard boxes. Not my idea of a restaurant.
Swimming was very restricted, even closed for lunch and sometimes didn't reopen that day. Night entertainment was really poor and on three occasions closed at 10.30pm. The security guard even put chains on the fire doors.
I do have photos of all the problems. Park Dean was/is not fit for purpose, check the Watch Dog reports on YouTube.
Ps. I could not even go and voice my concerns, has the Reception Door was not wide enough and there was a bar at the bottom of the door, so could not have got in anyway.
If you want a lovely holiday, maybe give Park Dean a miss. NOT FIT FOR PURPOSE."

Date of experience: April 15, 2022
Australia
1 review
1 helpful vote
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These guys scammed me out of $******* AU Please do not fall for their tactics. Melanie, David, Tom and Charlie may you rot in hell

Date of experience: August 2, 2022
Canada
1 review
0 helpful votes
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MY BEST PURCHASE SO FAR
November 6, 2020

Great service. Hassle free. Easy to do business with. Finance available which made it so easy. Definitely recommend to my friends and family

Date of experience: November 6, 2020

Overview

Uk.trustpilot has a rating of 1.5 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Uk.trustpilot ranks 174th among Product Reviews sites.

service
10
value
8
shipping
6
returns
6
quality
10
+8