Ian L.

Dear Sir/Madam
I would like to share with you my holiday experience at Park Dean Newquay.
Like most people, we had an holiday in England this year. We looked at what everyone had to offer and chose you.
I am a full time Wheelchair User, Spinal Cord C5/6 (Paralyzed From The Chest Downwards).
You seem to offer a holiday that would suit my needs with your adaptive caravan.
Going on holiday is a military operation, we have to plan extensively, so at the time of booking I asked all the questions I needed to ask and
Was told that the holiday was "Was Fit For Purpose".
We were told that on arrival that our caravan would be available from 4pm. When we went to unload our luggage,, our caravan had not been cleaned.
We returned at 5.30 pm and the cleaners were just leaving and said that we could move in.
On entry, we were upset because the caravan was still very dirty and the Manager ordered a reclean.
Caravan very dirty and worn, even public hairs in the shower tray, basin and toilet.
I use a portable hoist and on at least three occasions I rang to check that the caravan bed could accommodate the hoist and was told no problem.
When checking the bed, it was a standard bed in a "accessible" caravan.
The Manager sent a handyman to adapt the bed, so the bed and hoist could put me to bed and get me up again.
The TV only had two channels, once again the handyman came back but could not do anything with it.
It was a very expensive caravan, it was sited at the very top of the park, making it really difficult to get up and down in my wheelchair.
The club house restaurant served dried pizza ect. In cardboard boxes. Not my idea of a restaurant.
Swimming was very restricted, even closed for lunch and sometimes didn't reopen that day. Night entertainment was really poor and on three occasions closed at 10.30pm. The security guard even put chains on the fire doors.
I do have photos of all the problems. Park Dean was/is not fit for purpose, check the Watch Dog reports on YouTube.
Ps. I could not even go and voice my concerns, has the Reception Door was not wide enough and there was a bar at the bottom of the door, so could not have got in anyway.
If you want a lovely holiday, maybe give Park Dean a miss. NOT FIT FOR PURPOSE."