Have been hopping for years from one ISP to another always disappointed and completely let down by self-serving customer service - but this companies customer service is the exception to the rule. They may not be there over the weekend but when they are there you get one-on-one customer service where one of the same two people answer the telephone without making you go through the spanish inquisition with bogus security questions; problems are fixed while they are still on the phone and they are patient with you. Only problem is that they rent their lines from talktalk, and with that comes blocking rules to certain sites - but it can be bypassed by using a proxy - LOL - nice try talktalk!