A week or so ago, I gave them a refill bottle for 10 mg of Ambien. A few days later, they gave me a prescription bottle with 5 mg of Ambien. They said, "You'd been taking 5 mg. Have you discussed this dosage change with your doctor?"
It's like, "Yeah, but I'm travelling internationally in a week, and I suspect I might have jet lag. Not that that should matter, because my refill bottle isn't outdated and should be valid."
"Well, we have to check it out. Ambien is a controlled substance and we need to make sure your doctor approves."
"Um, all you should need is my valid, unexpired refill bottle."
"Yes, we agree you gave us such a bottle. But we just need to do our due diligence."
"So you're going to harass my doctor, who doesn't deserve to be bothered over this, because you don't want to admit you screwed up my prescription?" I asked.
"We didn't make a mistake. We just need to do our due diligence and make sure your doctor approves this."
"Then why didn't you let me know instead of filling this 5 mg refill on file?"
"It was on file, because it's the dosage you've been taking for the past two months."
"Yes, but I didn't request a refill of 5 mg," I insisted.
This left off with them promising to call and badger my poor doctor the next morning, after which they'd call my dad's landline (I don't use a cell phone) first thing and let him know what my doctor said.
Two days passed, and I finally sent my dad down to the pharmacy to see what was going on. (There had been no promised phone call.) When my dad was there, they finally picked up the phone and called my doctor. I guess prior to that, they were hoping the problem would magically disappear. Then my dad brought home the original prescription I'd requested of 10 mg.
And now, my dad wants to know why I'm still mad. "They filled the prescription!"
"Yeah, after you went down there two days later and made them do what they promised to do!" I swore.
So, being about as angry as possible, I'm giving them a 1-star review.