Riverlink

Well, someone (riverlink.com) is clearly begging for a bad review here. They asked, and I shall deliver it.

This website is in charge of collecting bridge-crossing toll fees. They sent us a bill for crossing the bridge several times, but it was after we'd sold the car. So I figured I'd give them a call and clear that up.

Well, I WAS in a good mood before spending fifteen minutes trying everything I could to get a live person on the phone and getting nowhere. And it's 1:30 on a Monday (non-holiday) afternoon. Um. My mood went from ten to zero in a short period of time.

Here's a tip for businesses: if you don't want to talk on the phone, don't fool customers with a phone number that includes hours of availability. Maybe just do online chats, or whatever, without putting people through needless hell.

I received a bill in the mail. I go to the website to make a payment. I follow the exact steps the way Riverbank's guide shows (on FaceBook). I enter the Bill # and the license plate number appearing on the bill. The website comes back with an error (invalid account), so I can't make the payment online. If your bill is correct, your payment identification should work correctly. PS you have my proof of purchase, just look up my bill (bill # *******)