Cricket Wireless

Gonna cut to the chase. Paying for coverage on cracked screen.8 bucks a month. Told 29 bucks to fix same day in most cases. Neither is accurate and I'm pissed. It's been over 2 weeks since this occurred and my next step is to go on every review to let people know that they suck.

After going into Cricket Wireless in Northwest North Carolina I got a new iPhone and as long as behold received messages and phone calls from what was a girlfriend of a guy whose phone number that I got it's still active phone number that he holds in his pocket and uses every day and I've got it now too yay I'm going there tomorrow and I will write my second review

I have had cricket for over a year. No Matter where I am at around 10 pm I lose my internet now my phone only will do emergency calls. There customer service people are a joke.
" I will reset you network connection. We will no longer be on this call,make sure to power your phone off for 30 min". That's the standard line to get out of the call.

Coverage is better than T-Mobile, but support is horrible, I called them to change my plan and set up automatic payments, I got my plan change and I was completely sure that the support guy was set up the automatic payments for my account, but by the end of the cycle my account was suspended and they charge me $15.00 dollars fee to re-establish the service, this is b.$#*!, they charge me for their own mistake

I've been with cricket since 2016 and every year their data availability has been going down and down this year. We decided to get new 5G phones so it would be better. It's actually made it worse. Do not use them. I've heard the area where I live in everyone is complaining.

2 Times my wifi device used up my Data even when i was not using it, I was told to turn off the device when not in use, well I forgot 2 months in a row, And when I called to ask if there was anything they could do to get me some data Back? YES!They were so great about it,, The first time they returned 50 Gigs :) Next time all 100 gigs were returned, I am very Happy with Cricket,, and the internet speed is very good, Thank you Cricket,

My iPhone 11, iOS version 17.3.1 which I updated today, which was supposed to be scheduled to update overnight, refuses to give me cellular data access to my Cricket network plan. My cellular plan is on and not roaming, I need my cellular connection plan for work and I cannot do anything since I need my cellular data, everything is paid for, nothing is wrong with my cellular plan. I am a very eye rate customer and this happened twice today! Please find a solution or I am switching to Verizon! I will make everyone know what you guys are up to as well my job is on the line!

Cricket is the biggest piece of $#*!! Service sucks. I bought a new phone from them and it's not a new phone. It's someone else's junk they turned in. My phone just goes to calling or doing whatever it wants when it wants. Embarrassing. Oh and to type this review I had to give it a state. Bull$#*!

Their rates are very reasonable and zi gave very few dropped calls.
Their phones are bottom of the barrel wuality.The last good phone I ever got from them was an LG Frontier 2...that was 5 fyckjng years ago.
They burn through employees constantly,so most of them are dumber than drill bits.

Other carriers can provide you with old call logs (under 2 years most carriers have them online), but not Cricket. They require you to have a subpoena, for your own records.

I was a 3 year long customer of Cricket Wireless and had my bill setup for auto pay. Last month something went wrong and their auto pay did not go through (it was being billed through my credit card and whatever the cause of this, it was not through any fault of mine). I contacted Cricket when it came to my attention, which was only one day after the pre pay bill was due to pay it manually and they informed me that I would have to pay a $15 reconnect fee despite the circumstances of how the bill should have been paid through their autodraft system. They refused to waive the $15.00 fee; therefore I decided to switch carriers. Fast forward 20 days later and I did in fact switch carriers and called Cricket to find out when I could expect a refund of the unused days that I paid for, to which they replied that no refund would be given as this is their company policy. So in essence, they want you to prepay for a month of service, but you will not receive a refund if you opt out of their service mid month. Also, you cannot depend on their autodraft process for billing, and you will get charged a reconnect fee if you are even one day late with your payment. Cricket Wireless is the absolute worst!

They sell you used and defective iphones then they refuse refunds for the defective iphones they sell you this is taking advantage of their customers by refusing to refund even before the 7day purchase

The biggest scam! How you tell me I have to pay $5 for me using your line because your system don't work by me entering in the right info off my card to pay my bill! You all are nuts and stealing people money! Do not go with this company. ITS LOW DOWN!

I signed up for the ACP BENEFIT BUT EVERY MONTH I STILL GET A 63$ BILL and end up paying $40 for one phone line no unlimited data. I'd advise everyone to check with boost mobile or metro pcs befor choosing these scammers.

It's a very frustrating system they do everything possible to add an extra five dollars to your bill every month it's really frustrating no matter how good you think you are trust me they're better went to pay my bill today the store in my town is closed had to go through the phone system naturally got charged an extra five dollars try to enter the security codes know how to make the phone calls had to pay that extra five dollars they do it every month every time

I recently had the misfortune of experiencing a highly frustrating situation with Cricket Wireless that has left me deeply dissatisfied with their service. In short, they double-charged me, turning what should have been a simple billing process into a headache.

Firstly, I noticed an unexpected and unauthorized charge on my credit card statement. After some investigation, I realized that Cricket Wireless had billed me twice for the same service during the same billing cycle. This blatant double charge not only caught me off guard but also left me questioning the integrity of their billing system.

Attempts to resolve the issue were met with a series of disappointments. Customer service was not only unhelpful but also seemed indifferent to the inconvenience caused by their mistake. The representatives I spoke to were unable to provide a clear explanation for the double billing, and their lack of urgency in resolving the matter only exacerbated my frustration.

Furthermore, the process of getting a refund was not even suggested.

This incident has seriously eroded my trust in Cricket Wireless as a reliable service provider. In an era where customer service is paramount, the way they handled this billing issue was unacceptable. I expected more from a company that claims to prioritize customer satisfaction.

I strongly advise potential customers to be wary of Cricket Wireless, especially if they value transparent billing practices and efficient customer service. The inconvenience caused by their double billing and subsequent lackluster response has left me seriously contemplating a switch to a more reliable and customer-friendly wireless provider.

Worse customer service that I have ever experienced! I switched to AT&T. MUCH better! Zero stars!

Cricket wireless is a sham. Stay away. They will change your bill amount and get mad when you try to itemize the charges over the phone. Customer support is trash and you can't understand a thing they're saying. Stay away from this fraudulent company with weak service that continually drops calls.

Bought Cricket Hotspot 100 gig plan because it was supposed to work in Mexico. It did not work from the time we crossed the Mexican border until we crossed back into Texas 5 months later. Cricket reused to compensate in any way despite saying that they wou ealy on in the total failure of service. This doe not work in Mexico as guaranteed by ads, and then by customer service once failure begins. They try to keep you hanging on to service. $500 completely down the drain. Rancid service all around.

They advertise discounted upgrades once per year but this is totally false. I've been with cricket for 5 years on my mom's plan and 10 on my own and have only ever bought phones full price from them and never did an upgrade. My phone's computer system is shutting down and the charger port is not working properly and I am in a pinch for money so I went to do my upgrade. They refused to let me do it, I've talked to several different employees and customer service reps and they refused to let me. One claimed there was no such thing and when I showed proof them he said I'm not eligible till December next year and id have to pay full price. Another one I spoke with tried to tell me I have already done my upgrade with them when I haven't purchased a phone in years and she called me a lier even though my make and model where only made in 2020. Another claimed I'm not due for an upgrade till next month because I had one which I didn't and proved it. They then sent me to their supervisor Sean who was the rudest and stupidest person I've ever spoken to and kept asking which line on your account I said I only have one line then he said you can use your discount in may I said I want to use it now then he told me I wasn't due till next month then I argued and showed I haven't had one ever then he said your not due till February which made no sense and when I confronted him with the fact he said may then next month and then February and he hung up on me. Worst service I have ever received

Most annoying hold ever. Constant repetitive dialogue between brief music. Then at the 8minute mark it asks if you would like to continue waiting, receive a text, or a call back. If you miss the 30 second window the call will automatically hang up on you. If you opt to continue waiting the next segment plays adds instead of hold music. So frustrating!

The service itself is good, I haven't had a single issue with outages or signal/service. I can't give it 5 stars because of lack of Customer Service. It's way more reliable than Tmobile in my state of MN.

This company is a joke they have been double charging me for mobile Hotspot and now that I have caught it I now being told I used the data and that I can't be refunded had the nerve to offer me a $20 credit when they owe me over $100. I did not authorize cricket to Double charge me. I have reported this to bbb because you can't get any good help from customer service.