Cricket Wireless

Service is good, support at the store level, should be avoided if possible. Been working on porting my number, they could not do that. Got my phone cut off by consumer cellular they thought the number was ported. That was Friday, went back in to see if they could port my number on Monday. They could not, had to start with a new number, didn't get the free phone for porting. Try calling customer support, about a twenty minute wait, when you get a rep,you can't understand them. Will keep a good eye out on auto pay, company has many problem area's, will probably keep the account anyway, might be worse headache with another company.

Cricket costs less but their phone and on line service reeks. After an hour on the phone trying to figure out why they were double billing me and charging me two late fees, I got help at their retail store. Do not get phone service from these people!

Other carriers can provide you with old call logs (under 2 years most carriers have them online), but not Cricket. They require you to have a subpoena, for your own records.

Purchased a faulty phone and they want me to pay for it and after hours and now days im taking ot to court if not addressed quickly. Ive sent an email describing situation. I will not buy a new sim and i will be answered by someone this is worst treatment I've ever seen from any company I've ever had to endure.

The phone and plans are okay, but Beware of some of their Perks.
I gave a friend my code for the Refer-A-Friend Program so she could sign up and we would both save $25.00. We kept getting mixed messages of it it should be 60 or 90 days, but, it's been 90. They tried to deny our credit by saying she opened an account before applying the code. If you read the terms of the program, one step says you start service then use code then FAQ says you use code then start service. Suffice it to say both my friend and I spent 4 hours yesterday fighting with Cricket Customer Service over this and surprisingly never talked to the same people. I finally got a case # and had my side resolved but my friend has to wait 3-4 more days to receive her credit. Needless to say, I will Never Refer-A-Friend again to this company.

I bought a new phone from them, and asked if I could temporarily unlock the phone, because I had to travel abroad. They said, they can't do that.
Then, I asked if I could unlock the older phone, that I bought 8 months ago with them but never activated, so that I could use it. They said, they can't help because it has to be in service for 6 months. I told them, it crossed 6 months already by the time I bought. They said there is no exception for anything. I don't think I am buying any phones with them again. Their price is only like $50 cheaper then in the market, but on top of that they charge $25 activation fee. So, it is pretty much the same price.
Most importantly their customer policies are very rigid and can't go an inch further to assist the legitimate customer requests. I hope they change.

Most of the reviews already talk about poor customer service and connection issues. Not much to add other than can't get any cooperation with getting a refund for services not provided. I was having trouble with the other network I was with so I switched to cricket on the advice of folks in this area. Unfortunately, the phone itself works inside my house but the internet does not. Ironically, it is the internet that I was hoping to use the most.

A $70 plan is $89. A 21% increase with charges they sneak on. It is pure exploitation. Most phone companies quit doing hidden billing due to the negative consequences it Is to long term sales and retention of customers

They are scammers
They refuse to let you speak to upper management or give any number
They lie bad they also tried to double my payment it kept giving me different amounts when I called it kept hanging up when I finally spoke to someone he saying it's nothing he could do saying I never tried to call. I have screenshots and everything this place is a scam I payed my bill this last month just to leave this review after two years they won't get another cent from me the whole company is trash still on hold as we speak

Your company high is very unfriendly nasty uninformed unintelligent clerks they're cocky they send you out of the store without any information they're rude and you people do nothing about it you're not even aware of it it's such an ignorant company all you want to do is show this email to the store if I have to specify the store instead of letting me talk to someone discreetly and have the issue addressed properly

I would never recommend anyone cricket wireless. They charge way too much for service. I've had a lot of issues with the my cricket app logging in they also charge reconnect fee that's ridiculously high. Making your bill close to $100 I only got the $60 service but now my bill is almost $100. I was part of the bridge pay and was having issues logging into my account. I tried to pay my last payment I could not log in and my service was disconnected. Now cricket is charging me close to 100 dollars to reconnect my service. Cricket you are ridiculous ly expensive I would not pay that much for your phone service I'm going to find a different provider.

It's impossible to not get red flags when you call to ask why there is no data...the initial voice of AI says fake happy something about their lawyers. That's telling. It's unacceptable to have data completely unavailable citing broken anything.even for an hour. Technology is too advanced and this company is punking us..

Every other company will give you a grace period of a few weeks to pay your bill. An unexpected big expense came out of my account that drained it. I now have no service until payday. There really needs to be a grace period on payments not 11:59pm the day it's due. That's ridiculous.