Citibank

Where to start with these incompetent morons. First, they have outsourced customer service so someone who sounds like they are in the Philippines answers the phone with screaming kids in the background or the TV blasting with barely understandable English speaking skills. NOT OK!
They also don't resolve any issues. I have a bank account with them and an amount that I was disputing was never returned after numerous calls and rude customer service --no one spoke understandable English.
Now they cancelled my credit limit after many years never being late and in addition I have my bank account with them. Their excuse was that spending on one of my cards that is not Citibank was too high.
My credit of spending was under 30 percent. I am switching my bank account out of there and getting rid of all of their cards.
Considering the recent lawsuits and how it seems they don't actually protect bank accounts since if anything happens they will not immediately refund I'm out. I am also getting a consumer lawyer and if there is a case suing. The poor service and zero trust in their ability to deal with credit is not a credit card or bank I recommend.

Per banker's instructions, moved oved her SS deposit to the account, funded them, jumped through the hoops and as a result got $0 in promo because of some fine print that neither me or the banker herself did not understand (it was too complex to understand, lack of care, etc etc does not matter). Citizen's outshines itself by cheating an old lady with $******* SSI out of $*******! Phenomenal job!

Poor Service. My requests were consistently unfulfilled. On two occasions, my account was inexplicably blocked without prior notification, leading to dire consequences such as the inability to fulfill rental obligations, necessitating recourse to borrowing from acquaintances to avert potential homelessness.

From the inception of my account with Citi Bank, I encountered persistent difficulties with Zelle transactions, as well as withdrawal and deposit procedures.

Given the considerable distress I have endured as a result of these circumstances, I believe I am entitled to a comprehensive reimbursement to mitigate the damages incurred.

I opened an account with Citi after having my identity stole. I had my disability check from my benefits through my job direct deposited in there a few weeks later. Immediately my Account locked, called fraud and had to wait for this letter with the reference number. After waiting 11 whole days with 0 money. I got it. Thinking this would save all the problems it only got worse. They went into tell me now my account would be closed and within 30-60 days I MAY rwcieve my money back via Check in the mail. No one could help me. I've called every reference online. Sent emails. Left complaints to each agency and nothing. I am a single disabled mother with no income placed home and unable to work due to multiple inquiries due to a domestic situation. I am faced with no money to pay my bills and even facing eviction. Looks as if Citi gets this momma money too. How can this be legal? How can they do this?

I'm reviewing about Citibank Singapore. Contrary to the impression I got all along, their service is not stellar. Def not in the league of competitors like Amex. Infact, some of Singapore's local banks offer even better customer service. That's saying a lot about Citibank. I am honestly quite exasperated by my experience with them and their customer service that I have a good mind to cancel my credit card very soon. It's just pointless dealing with a bunch of jokers when help is what you need.

This bank is trash! I was told that I had to wait 2 days until my mobile check was available to me but it wasnt. Then I was told two weeks. I have called and spoke to numerous people and all they do is not help you and hang up in your face. Please save yourself the hassle and bank anywhere else. The best I would say is Arrowhead. They can assist you with any concern you have IMMEDIATELY! Even Chase is a good bank to, but banking with citibank is a waste of your time.

Credit card customer for 20+ years. Reported a $100 charge on my card that I didn't make. They "investigated" and found that someone with a different name, phone number, and email address used my card. "Closed" the investigation and said they were reversing the credit I was given when I reported the fraudulent activity on my card because the company that charged my account provided them with information stating it was a "legit" charge - even though they have definitive proof it was done by someone other than me. Got bounced around to FIVE customer service reps when trying to cancel card and dealt with the RUDEST customer service reps I've ever encountered in my life. This customer just shut down her account and is taking her business elsewhere.

So out of the blue CITIBANK decided to close my account. No reason, no explanation what so ever. Called customer service and they were unable to tell me the reason for closing the account. Oh yeah, but they did gladly tell me that I have 30 days to get my money out before they officially freeze my account. No Thanks, will bank somewhere else! Other US banks are doing a much better job in customer service and in keeping their clients.

Citi business is the worst bank to do business with. I lost a ton of business just because of their issues.
Now due to the wrong information in the wire transfer, I am struggling to fix it. It looks like it's managed by some cheep management, none of the customer service knows to resolve issues, they keep on switching from customer service to customer service. I will be closing all my accounts with Citi soon.

Just the worst bank with outdated bureaucracy.
I opened account second time and regret again. You make a payment, they block it for weeks and you cant use crdit card. You spend hours on the phone and they cant solve it as they need to CALL 3-way to your other bank (not better - BOA). Just general overall issue of the banks in the USA - they are terrible!
Cant wait banks like Revolut grow and take the place of these dinosaurs seating on cash.
Never ever again

They don't care about customers at all. I was their customers for more than 15 years but finally they closed my account account because I was not willing to upgrade my account to citigold
( keep minimum balance of $200k)! Disgusting and discriminating behaviour...

It took almost THIRTY DAYS to receive my card in the mail. They would not review my application for the limit I was approved for, even though I called the same day I was approved for the card. Do NOT get a Citi card. There is more to this story but their customer service has worn me out. I am tired and frustrated. Hess my warning to not get a CitiBank credit card.

My friend was at the Citibank Toronto location for three days this week. She worked with the CEO named Matt Wooden. Mr. Wooden demanded very high, illegal fees. He was talking to me on WhatsApp and demanded gift cards and Venmo to pay these "fees". No matter how much we paid, he would always demand more. He asked me to pay for a an "International Money Laundering Certificate". I called my bank and asked them what that was. He said there is NO such document. He said if a banker asks for this document, you are being scammed. All in all, Mr. Wooden scammed us over $500 in 3 days. So my friend couldn't even make a simple deposit for me.

Please be aware of the fraud Mr. Wooden is doing. He is extremely dishonest and corrupt. He is scamming customers. So beware!

Received 12 different incorrect statements since October. Combining wrong accounts, leaving accounts out. When asked to fix this, I was told "Can't do that", accounts have to be titled EXACTLY the same. This is BS, accounts can be combined or linked by tax payor ID. The only thing this change has done is Simplify Banking for Citigroup.

I ordered and paid for an item in April of 2023 and NEVER RECEIVED THE ITEM PAID FOR. I've been asking citibank for weeks now to refund this merchants charge and they have yet to process and credit me back the funds. I've called I've done several chats and they keep telling me they will do this and have yet DONE NOTHING ABOUT MY DISPUTE...I'VE NEVER DEALT WITH A BANK SO FLAT OUT AWFUL! I'd give them a minus 5 if I could.

Horrible bank to deal with, stay away from this terrible online service, I could not get my deposited money from this bank, and wasted several weeks and hours of phone calls and emails. I filed complaint with Consumer Financial Protection Bureau, Better Business Bureau and FDIC. Only then the bank responded to return my money.
I read many reviews on few websites most of the customers had terrible experience with this bank.
They dont answer the phone, often times i had to hold for over hour and then be disconnected, they refuse to call back or follow up.
This bank lures customers by way of opening saving and checking account keep deposit for 3 to 5 months and receive $300 bonus, then you get trapped with poor service.

I had an online savings account with Citibank. I attempted to wire transfer funds to the account and the transfer was denied. After dealing with eleven customer support reps and spending 6.5 hours on the phone, my $117,000.00 is being held hostage. I can't wire funds to or from the account and have been prevented from adding another outside financial institution to do so.

Customer Service (I use that term lightly) was of no help and my only option is to have them send me a check to close the account which will take fifteen business days of which I am losing interest.

Not only have I been on the phone most of the day but they keep passing me off to someone else.
They have been very unhelpful even though the card I have does not work. They want to blame this on other merchants not themselves. So that was several long holds.
I realize they dont care but you would think they would at least try.
Will be cutting up my card and not using CITI ever again,

This company originally froze my account due to fraud over a week ago. I told them to just close it and refund my money over a week ago. They are liars. Every time you call, there is a different story or a scripted answer. They are holding my federal funds which is illegal. Time and time again, I have requested my refund. Their deceptive behavior will make good in a lawsuit. Ripping customers off like this is going to come back to haunt you Citibank. Hey, just refund my money.

I've been transferred 3 times and been on hold for 40 minutes waiting for someone to answer my question. They keep cold transferring me to different people without giving a reason for the transfer.