JIM R.

I had an online savings account with Citibank. I attempted to wire transfer funds to the account and the transfer was denied. After dealing with eleven customer support reps and spending 6.5 hours on the phone, my $117,000.00 is being held hostage. I can't wire funds to or from the account and have been prevented from adding another outside financial institution to do so.

Customer Service (I use that term lightly) was of no help and my only option is to have them send me a check to close the account which will take fifteen business days of which I am losing interest.

I ordered two men's watches. They said it could take up to 25 business days. It's now been 51 business days and no watches. I have submitted several support tickets which have gone unanswered.

Rose Wholesale wrote telling me to send a request to Customer Service. I have submitted over seven support tickets which all have gone unanswered. They suggested that the watches are at my post office. I checked with my local post office and they have nothing from Rose Wholesale. They then suggested that I haven't given it enough time. They obviously did not check my order or they would know it has exceeded the 25 business days they claimed it would take.

If you want the same merchandise and actually receive it, try TopHatter. You bid but you actually receive your merchandise.

If you like throwing or burning money, ROSE WHOLESALE is for you.

First, let me be specific that I am writing about CIT Bank and NOT CITI Bank. They are two separate and individual financial institutions. I purchased two certificates of deposit at CIT Online Bank. They are called "Ramp Up" CD's which allow you a one-time interest rate change should the rates increase and you would want to take advantage. Regarding one CD, I called and told them to ramp up to the current rate which was substantially higher. A week later, I went online to check and the rate was still stated at the original rate. Also, since then, the rate had declined. I called the customer service representative and was told they had no record of my call and therefore could not increase the rate.

On a more recent occasion, a CD was maturing and I had planned to transfer it out of CIT to another financial institution. The representative told me that there's a ten day grace period and that if I waited, my CD would continue to earn the rate at which it originally had been. Six days later, I called to transfer the funds to the regular savings account which is the only account you can perform outside transfers. I told the rep I left the funds in there to collect the high rate it was originally taken at and she told me that during the grace period, the rate was lowered to the current rate. When I explained that another rep had told me I would receive the higher rate during the grace period, she apologized and said that I was misinformed.

I told her to immediately shift the funds to the regular saving account so that I could transfer to funds out of CIT and that I would never do business with them again. Being that this was an internal transfer between accounts, it should have occurred immediately. However, she explained that she had to send the request to another department and that it may take up to 48 hours for the funds to be available to me. I have dealt with other financial institutions and internal transfers between accounts should not take more than a couple of hours. It's been over 24 hours and I still do not have access to my money.

Unfortunately, I have another CD that doesn't mature until late next year and will have to endure the incompetency of this so called Bank and its customer service who seem to have no idea what is going on.

No matter how high of a rate CIT is offering, I would caution you to get a slightly lower rate with a sound financial institution like Discover Bank. I've been with them for over ten years and have never had a problem.

Before I a purchase anything expensive, I research until I'm 99 percent sure I have chosen the best. For over a year, I investigated almost every mattress from TempurPedic, The Sleep Number, Simmons, Beauty Rest, etc. During my quest for the best, a friend of mine mentioned a company located out of Texas, Saatva. I had never heard of them.

I have a herniated disc due to being rear ended by a Jeep doing 60 mph and me sitting still. He never touched is brakes. I'm lucky to be alive. Every morning was an ordeal to get out of bed and then pain for the rest of the day.

I decided after all my research, that my best choice was Saatva. What did I have to lose. If for any reason I wasn't happy, I could send the mattress back for a full refund. They offer three degrees of firmness. From there, I chose the size and depth. The total price including delivery was $1,400.00 for a California King.

The men who delivered the bed were great and they took my old mattress as well. I couldn't wait since it had been over ten years since my last new mattress. After the first night of sleep, I woke with less pain than I had since before the accident. This mattress is so comfortable and now I actually jump out of bed and only experience pain when I over did things the day before.

I don't know anywhere you can buy an American made mattress, this comfortable, for such a reasonable price. I see now, they are advertising on television and internet. But they are still an online business to keep cost down.

If you're in the market for a mattress, do you homework, read the reviews on the internet, Consumer Affairs and here on Site Jabber.

You not only will get a great night's sleep, you'll do so with money in you pocket you saved by not buying an expensive, overrated mattress.

I should mention, I bought mine in 2014, so the prices may have changed, but I'm certain you won't find a better mattress at this or any price.

I went to their website as well as read reviews on the internet including Consumer Affairs and SiteJabber. First, I was knocked out by their prices. Next I was impressed by their 100 percent satisfaction guarantee. Finally, I liked the fact that I got to build my own bed and that it was manufactured in the USA.

I recently purchased an HP Touchscreen Laptop. The store I purchased it from offers a 15 day return program. Two day prior to the end of my store warranty, I found that one of the two 2.0 USB Ports was not working. I contacted HP Online Support to see if they could fix the problem. I allowed the technician remote access to my computer. Almost all of the HP customer support reps do not speak fluent English. I was able to describe the problem and he attempted to locate the problem. Now, neither of the two USB Ports work. He said it was a Bios problem and he would have it fixed in no time.

He went to HP's own software support page to get the update needed to repair the problem. However, the HP site was down for upgrading. He wasn't able to get access to his own server. He told me I could call back later and if HP's site is up and running, a tech will be able to help.

I asked him in clear and concise English, "What is the name of the upgrade so I can install it myself." I didn't want to have to go through another hour explaining the problem. He answered me saying, "Don't worry, I will fulfill you." I didn't want fulfilled. I wanted the name of the update so I could install it myself. I asked again and again I received the same reply. "Don't worry, I will fulfill you." Not wanting to be fulfilled, I again asked "what is the name of the update that will repair my problem."

HE HUNG UP and DISCONNECTED the remote service. I had wanted to request a transcript of our conversation, but never got the chance and now have no documentation of our hour and a half chat. I could have directed the next tech to the chat to determine the problem and what has already been tried to fix my problem.

Service is every bit as important as the product you're purchasing especially today, when one out of three products purchased needs to be returned or have warranty service.

Had the tech been fluent in English, he would have understood my question and not gotten upset, hanging up on me. Conversation is even more difficult by phone, because Bill, John, or Chuck can't speak or understand English. This is extremely frustrating.

I had spent two weeks learning WIndows 10 and setting the computer up with the software and display the way I like it. I have only one day until the store warranty expires and I'm stuck with an HP Laptop with no working USB Ports.

As a result, I have no option other than to reset the computer back to factory settings and hope that all my data is erased. I now will have to pack it up, drive to the store, exchange it and spend time setting a new one up again.

Had the rep only understood I wanted a back up plan to know the name of the update in case I couldn't find a technician that could locate and fix the problem.

Whether you are buying a laptop or a car or insurance, if the support is not there, YOU ARE OUT OF LUCK!

I purchased a Thermo Spa about 25 years ago when they were sold by local individual spa stores. The individual stores were responsible for warranty service and any other assistance you may need. The spa I had lasted a 20 years.

NOW, they are based solely out of New England. The Hot Tubs are seriously overpriced, cheaply made, and customer service is almost non-existent once you've laid your money down. Don't believe me. Search Complaints Thermo Spas and you'll see. Choose another manufacturer.

I have tried several Vape sites and Apollo E-Cigs has it all. The most up-to-date vaping devices, over 25 different flavors, and excellent customer service. If you have any questions or you're new to e-cigs and vaping, customer service will take all the time you need to understand all the options, advantages and disadvantages. Also, resolves issues in a timely manner. All e-juices made in California and they do not sell any juices other than the ones the make here in the USA!

I had been completing surveys on Only Cash Survey for over five years. Never had a problem until now. They have since been purchased by another online survey company. When I requested the funds I had earned and had not been paid, I was contacted by "INSTANTLY REWARDS." They wanted an itemized list of the surveys I had completed, however, since the Only Cash Survey site has been shut down, there is no way to obtain that information. So the new company gets to keep all those owed completed survey amounts belonging to hundreds of thousands of individuals who performed the surveys in good faith. The name of the new company is unknown.

About two years ago, I purchased a couch/love seat set at a cost of over $2,000.00. Within two months, the seat between the two recliners had sunken so badly my back was resting on the frame. I contacted Ashley and they sent a repairman who replaced the almost non-existent cushions. Within three months, I again was lying directly on the wood frame.

I wish I would have read the numerous complaints about Ashley Made Furniture Before Buying This Couch and Love Seat. Love Seat. HA! I HATE this seat. I now have serious back problems and require pain relief injections every three to four months. I would give the couch away, but I would only give this couch to my worst enemy. I am laying on the floor (which is more comfortable) until I can find a couch that is well made and will last more than two months.

The couch I had before was a Lane and had a friend of mine hadn't burned it with cigarettes, I would still have it as it was as comfortable eighteen years later as it was the day I purchased it. Unfortunately, Lane is no longer in business.

BTW: My dogs won't even lay on this couch.

I have been purchasing strings, picks, and accessories for over eight years and would not buy from anyone else. Great Selection of Electric and Acoustic Strings, Great Prices. Great Customer Service!

I have bought over $20,000.00 in musical gear, mainly guitars and amps. They have always beat anyone else's price. I did receive an MIM Stratocaster and they replaced it without any questions asked. I've been dealing with them for over twenty years and have been thoroughly impressed with the quality of their setups prior to shipping a guitar and the excellent customer service.