I purchased a Thermo Spa about 25 years ago when they were sold by local individual spa stores. The individual stores were responsible for warranty service and any other assistance you may need. The spa I had lasted a 20 years.
NOW, they are based solely out of New England. The Hot Tubs are seriously overpriced, cheaply made, and customer service is almost non-existent once you've laid your money down. Don't believe me. Search Complaints Thermo Spas and you'll see. Choose another manufacturer.
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