Ashley Homestore

The very good is the manager Rick. He is professional, very experienced, empathetic and is willing to actually help find a solution with any problems. However his hands are tied and has almost no ability to help once your furniture is delivered and set up. So unless what you are buying is an absolute no brainer, walk on by or rather RUN. First of all I purchased a bed that kept getting delayed and delayed and delayed. You'd get update notices, arrange to miss work, and the day before get an oops there had been a delay from the warehouse. There is a less than zero chance that the original delivery date promised will actually materialize when there are many moving parts. We ordered a bed, a mattress, a foundation ( bottom) and something was always not available. After months of stressful follow up phone calls, apologies, lack of communication between delivery dates, actual merchandise availability, canceling my company since there was nowhere to sleep, we went to the store and changed our order. The new one arrived but if you buy a platform bed they come with too options 1) a 5" base that has the mattress sitting below the frame to appear seamlessly as one and a 9" that has the mattress sitting 21/2" above the bed frame and doesn't look like the website or any of the platform beds you see everywhere. It's always messy and unfinished looking because even if it's tucked in it's an eyesore with the base sticking out. When I called the store they asked had I been given a choice and I asked a choice of what? Base heights was the answer. I said absolutely not and I inquired as to why this information was withheld and it was an obvious store mistake at point of sale. They said they would forward it to corporate who said no luck You bought you got it. They were not at all interested in why there was a mistake or how to possibly fix the problem. It's a shame because the bed is actually very nice and the mattress is great but the base is too high. The cost for them to fix it is minimal since it's a fairly inexpensive part but they would rather do nothing and have another unsatisfied customer. The owners are billionaires so they obviously don't care and the corporate culture is to deny deny deny and hopefully you will just give up and go away because you're exhausted trying to get them to do the right thing( very similar to health insurance issues) Too bad they have the option of doing the right thing because they have a good product at decent prices but that would imply they actually know the definition of doing the right thing.

This is by far the worst place to order from the wait is 6 months to a year. They tell you anything just to make a sale. The furniture falls apart soon as you get it and that's with their employees setting it up. The customer service in person is totally different from the phone. They give you the hardest time when calling in about a repair whether its not being able to find your account or not even showing up for the repairs. In other words, I would not recommend.

Tempur a famous name and distributed by Ashley Furninture in Panama has sales personal who are not professional. I purchased 2 tempur matresses size queen medium firm paid for it and to my surprise when I received it was totally a different matress from what I had purchased. When I called them and again went to thier showroom to my surprise they tell me I have to pay an extra like 400.00 more per matress which is another 800.00 more. Ashley has cheated me. Ashley in Panama swindle their customers. Ashley Furniture is a very dishonest company. Date of experience: November 2024

On February 10,2024, I bought two (2) Power Sofas with Adjustable Headrests (Item: *******) at the Ashley Homestore in Pasadena, Texas. I paid $3,224.21 total for both sofas plus delivery charge, protection plan, and tax on my credit card. Ashley's delivered the sofas to my home on 2/15/2024.
Unfortunately, the Leather material of these sofas has failed. After only 6 months (August 2024), I noticed the Leather peeling. I called your store and the Extend warranty company on August 10,2024, and after 2-1/2 weeks I received an email stating that the couch was still under the manufacturer's warranty and my claim was closed. On August 23,2024, I called Ashley's customer service and through an online chat they offered me a $167 Ashley's gift card. I declined that offer and they then offered to repair the sofa. I accepted that offer. Before any repair appointment was set up, I was notified by email on August 24,2024, that I had no warrantable concerns present and my claim was closed, noting that the failure is a Manufacturing of fake leather. I made one more call to Ashley's on August 25,2024, and was told that normal wear and tear is not covered. This is not normal wear and tear! You offer a one-year warranty on all manufacturing issues. Material is supposed to last for years, not months! When I questioned that answer, you had me send more photos, but then ghosted me. I continually ask a rep to email me and let me know how they plan to rectify this situation. Ashley's needs to come pick up there Low Quality furniture and refund my full cost!

Buyers beware!Bought two end tables.One of the end table finish coming of scratches.Have a 5 year warranty.The end tables are not even 2 years old.There refused to replace it.Had to file a Better business report on them.Ashley furniture will give you the run around.They have an excuse for everything.There furniture is junk and won't Honor warranty.Do not buy from them.They will ripe you off.

This is my 3rd time that I bought a furniture from Ashley that it was delivered damaged or old furniture that it's been sitting in their warehouse for a long time. You can see the wood finished like already rotting. Even the technician who came agreed to it. I will never again buy any furniture from Ashley Home Store.

The sales staff at the store were great, but the couch was delivered with rips in it and when i called immediately upon delivery- they wouldnt replace it. It took me 4+ weeks and 16 calls to their customer service to finally get a service appointment (after 2 appointments were previously booked but no one showed up) and when they did show up, the service technician said he was only booked to fix one rip, not all 3. Thankfully he was great and managed to fix them all in time but he said they should have booked more time. Absolutely terrible customer service and i will never purchase from them again.

November 2022, Ashley Furniture delivered broken and damaged furniture. We filed a claim within an hour of the furniture delivery and they refused our right to a Full Refund. Instead, they forced us to wait for a "Technician to Repair" what should have been delivered in New and Good Condition. Yet, while waiting for a "Technician," they decided without our acceptance, to refund us $200.00 and called it "Done." We never approved or accepted the offer of $200, yet they just sent it back to our Card disregarding our right to Cancel For a Full Refund. They never sent a "technician" either. We would have never purchased Ashley Brand Furniture or purchased from Dufresne Spencer Group dba Ashley Homestore, if we knew in advance that they would NOT honor their own Sales Agreement and Deliver Broken/Damaged Furniture. It's been almost 2 years and they have ghosted us, stole our hard earned money and left us with damaged furniture.

We just bought Realyn king bedroom last week from Ashley store. When they were assembling the bed, they were not able to put the drawer into the footboard. The drawer is defective and doesn't slide/close properly into the footboard. Or, the footboard is the defective piece. Realyn bedroom is not a good make, it's flimsy and weak. Not sturdy at all. We have to wait now 2-6 week for someone from Ashley store to come assess the situation. Then inform the them if the defective item is the drawer vs the footboard itself, then we wait another 2-6 weeks for the correct piece of furniture to ship to my house. Very inconvenient!

Could not get the $200 rebate to go through because I did not have delivery yet to due to the new construction; the exact serial numbers were required and the store could not supply those. When I went into the store to get help to submit before the due date, I had all the forms ready to submit, but there wasn't any staff in appliances on a Monday at 1pm. A manger helped and called appliance sales and was told that it wasn't necessary to submit as it was new construction. I even had them sign paperwork to stating that. Now that we are due for delivery, I am told by that salesperson that that is not true and it had to be submitted. I was respectful as a fellow salesman's yet Krista hung up on me and took no responsibility but said I had to fight it out w management. Very disappointing service!

I visited the Rochester, MN Ashley store to shop for a mattress. I was not planning to buy the mattress from this store but an Ashley store in Nashville. I explained to the store manager Matthew Buecksler the situation and what I was looking for in a mattress. He treated me as a buying customer even though he knew I was not going to make a purchase in his store. I could not have asked for better service or treatment. I would highly recommend this store for its service.

I will never purchase anything else from ashley's! We have had so many issues with them over the delivery of a table that was the wrong color because they misrepresented the colors online in an ad. I tried to refuse the table but they wouldn't take it back it might have been the right table but it was the wrong color but they say it is the right color. They will not let us return it even though we went to their store the very next day it was open and told them we weren't happy with it! It's ridiculous that they won't let us return it. Since we literally had it a day and I do not like it because it's not what the color I thought I was getting

I spent 700+ on 4 dining room chairs, within 3 months the foam on the seats formed weird crater like indents. I'm single, don't wear jeans or items in my back pockets. This is 110% manufacturing defect, bad defective material and over 4 "specialists" at Ashley say no warranty, cosmetic defects? No! Lies! Bad company! Crappy overpriced products, this was their signature line, made in Vietnam, junk, I'll never ever shop here again and highly recommend you don't either!

Worst experience ever! Purchased dining room set in Feb 2022. Finally delivered Nov 2022.Furniture was damaged (9 of 10 pieces).Went thru 4 table tops. All 4 were damaged. Even dropped in front of my eyes at delivery. Dealt with customer service from Nov 2022 thru today. HORRIBLE customer service trying to get this resolved. They never return calls. They always pass the buck and delay every process. I have a file at least an inch thick. I have spent over 80 hours of my time trying to get my issues resolved. They finally agreed to a refund but only of the product. So I will be out more money. Not getting my deposit back which they claim they don't return service or delivery fees. Complete hogwash! This company is the worst ever!

Giving 1 star because I can't give 0.

Product I ordered for my kids upholstered beds where to small. Been fighting for a return for over a week now with still no outcome! Money wasted for sure! Will never shop Ashley furniture again! They will not take your calls at any store just force you to continue to speak to people who barely understand what you're asking for! Zero stars should be an option!

Our delivery professionals James and Rich were excellent at their jobs. They worked quickly and precise. Our furniture was handled carefully and placed exactly where we wanted it. These two gentleman are true assets to your company.

Shame on me I guess. Ordered a sectional last year from Ashley and it arrived damaged. After repair guys coming twice we decided to just live with it. I must have a shirt memory because I just ordered a dresser for my granddaughter and it came in a smashed box with substantial damage. I called their customer service number and was on forever hold so tried the "message us" feature. After being shuffled to 3 agents they explained I needed to email another person. So frustrating and I won't buy from them ever again. Buyer beware.

I went shopping at Ashley store great service. Then less then 6 months later my mattress started to sink. They will not replace it. Nice at first then when a quality problem arise they say we cannot help you I will never shop there again. No one cares about my back the mattress is sinking more each day

Furniture showed up damaged. Every single piece. Bed was tapped with a split across the head board. Delivery men put all the pieces together knowing it was damaged. Poor Customer Service when trying to report a problem. They will also pick up and then hang up! Worst experience ever. Don't buy from them they are a Fraud!