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Costway

How would you rate Costway?
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Australia
1 review
1 helpful vote
Follow Alfred F.
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When I contacted them about my aircon unit breaking down they told me to fix it myself and sent me two video links with instructions how to do it. Then they offered $150 refund and asked me to get a technician to look at it. (Techs cost $165 just to come).
Be very careful. I will not buy from them again.

Date of experience: October 9, 2024
Nancy L. Costway Rep
6 months ago

Dear customer,
We sincerely apologize for the service experience that you found unsatisfactory in our store.
We take your feedback seriously and have taken immediate action by issuing a full refund. Thank you for giving us the opportunity to improve.
We look forward to serving you again with better quality service that meets your expectations.
Wishing you a pleasant day!
Kind regards
Costway inc.

Australia
1 review
0 helpful votes
Follow Kylie D.
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I need to cancel an order and it's IMPOSSIBLE to get in contact with anyone.
I've sent multiple emails and they've come back as email is invalid

Date of experience: November 24, 2024
Nancy L. Costway Rep
5 months ago

Dear customer,
Could you please kindly confirm whether your order was placed on au.costway.com? We process all emails within 24 hours on weekdays.
If so, please send the concern and your order number to our customer support at cs.au@costway.com, we will check and respond to your request as soon as possible.
Thank you!
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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It's very easy and most convenient room divider you can find, easy to assemble and store,most importantly it's very easy to move around any where you need a private space, we use it for our outdoor area and works perfectly.

Date of experience: June 17, 2024
Nancy L. Costway Rep
10 months ago

Thank you very much for your praise.
It's fantastic to hear that you are satisfied with our product. Your support means the world to us and motivates us to continue delivering high-quality products. Welcome back to our website again.
Kind regards
Costway inc.

Australia
1 review
0 helpful votes
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Well done Costway!
August 19, 2023

My experience was a good one. There were no issues at all in any part of the searching/purchasing process.

My experience from website to home delivery was pleasant and refreshing to deal with, as a business that came through on every front, and quickly.

I will certainly deal with Costway again.

Date of experience: August 19, 2023
Australia
1 review
0 helpful votes
Follow Sasha S.
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Do not buy
January 31, 2024

Got this portable air conditioner quite some time ago. Just took it out of the box and used it 4 or 5 times. First the remote stopped. No problem. Now power button won't work. Remote won't work. Cannot turn machine on at all even though it has power. Found out company will not help without several email's continuing to ask for purchase details even though I said I cannot find them and simply want to buy a new remote. In the end I got a 'we do not sell replacement parts' no sorry, no kiss my $#*!, no offer to help.
DONT SPEND MONEY WITH THIS COMPANY. READ REVIEWS. I WISH I HAD OF 10 months ago.
Disgusted

Date of experience: January 31, 2024
Nancy L. Costway Rep
over a year old

Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
Follow Caroline X.
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I was very happy with the overall appearance of the finished shelf. The different heights of all the shelves are interesting and unique. I appreciated that we were supplied with gloves and everything required for assembly. The only downside is that the holes weren't pre-drilled for the castors to attach to and this made it very difficult to attach the castors at even intervals so they lined up on both sides.

Date of experience: August 25, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Great product
May 24, 2024

I have bought a few items from this shop and I have been very happy with all of them. I love my Hamptons replica bookcase and console table. The price was awesome and quick delivery.
Thank you.

Date of experience: May 22, 2024
Nancy L. Costway Rep
11 months ago

Thank you very much for your praise!
It's fantastic to hear that you are satisfied with our product.
Your support means the world to us and motivates us to continue delivering high-quality products.
Welcome back to our website again.
Kind regards
Costway inc.

Australia
1 review
0 helpful votes
Follow Ann A.
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Office drawers
August 17, 2023

We bought two drawers and one looks good under the desk. They aren't great quality but considering the price they are pretty good. Disappointed that the second one the drawers stick out and it doesn't look good.

Date of experience: August 17, 2023
Nancy L. Costway Rep
over a year old

Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Australia
1 review
1 helpful vote
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Faulty treadmill
March 10, 2023

I bought the treadmill in August 22, one month later it broke. After emailing back and forth for SIX months they sent me a new motor to replace on my own and an dodgy video with no sound to teach me how to replace the motor. I have asked repeatedly for a replacement but get ignored.

Date of experience: February 8, 2023
Nancy L. Costway Rep
over a year old

Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Easy shopping with affordable price
April 8, 2024

I order the "Extending Writing Desk Console Table with 2 Drawers" and "Vanity Makeup Table with 6 Drawers for Bedroom". The website is easy to order and this is the first time order with your website and I also got 20AUD for discount, that's great. Hope my order will reach my place on time. Thank you

Date of experience: April 6, 2024
Nancy L. Costway Rep
12 months ago

Thank you for choosing us and for the glowing 5-star rating.
We are dedicated to providing a seamless and memorable experience for all our customers,
And we are delighted to know that we succeeded in doing so for you.
If any questions, please feel free to reach out to us at cs.au@costway.com.
Kind regards
Costway inc.

Australia
1 review
0 helpful votes
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Nice sturdy treadmill
January 18, 2023

Delivery one day earlier than schedule, fantastic. Treadmill is perfectly suitable for my purpose. Received prompt responses from customer services with all my enquiries. I'm a very happy Costway client. Thank you.

Date of experience: January 18, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
Follow Louise K.
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Very good product
December 23, 2022
Updated review

Very good walker, large and steady and excellent price. Customer service prompt and helpful with an inquiry about its dimensions. Only minor drawback was that the site kept flashing coupons at me then telling me they didn't apply to this purchase.

Date of experience: December 23, 2022
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
Please note that the $20 sign-up coupon can only be used when the product is over $200.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.


Coupons keep flashing up on the screen but don't apply...
December 13, 2022
Previous review

Coupons keep flashing up on the screen but don't apply to this purchase, which is disappointing, but otherwise so far so good. Very good price for the walker.

Date of experience: December 13, 2022
Australia
1 review
0 helpful votes
Follow Laura D.
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First purchase with costway
January 5, 2023

User friendly website, reasonable price, good reviews, delivery in efficient time
However parts broken when arrived onsite and the make was missing holes to connect the furniture together. Seemed cheap make

Date of experience: January 5, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
Follow Thi G.
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Nice cabinets at a great price
August 7, 2023

The cabinets were really nice. I found them easy to assemble. Costway did contact to ensure I'd receive d my delivery, however, it was a bit of an inconvenience that the 2 packages were delivered on different days despite being shipped off at the same time. Other than that - easy transaction and happy overall.

Date of experience: August 7, 2023
Australia
1 review
1 helpful vote
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Cheap and cheerful, mostly.
January 9, 2023

Easy to use site, prompt reply to emails and quick delivery/courier of my item. Though it (twin pram) did fall apart twice in a week (due to cheap wheel bolts)and has needed to be repaired, I'm happy with the quality I received for the price I paid.

Date of experience: January 9, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
Follow Sharon A.
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Hi bought a Kitchen Island bench. This was my first purchase. I had no problems, and It was prompt, In delivery. So I have just made another order For a desk. And the prices appear to be very reasonable.

Regards

Sharon Mason

Date of experience: November 4, 2022
Australia
1 review
0 helpful votes
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Great service
February 12, 2023

Found it online, therefore very easy shopping from my armchair. I could also easily access the whole range, which allows for forward planning.
The range is imaginative for kids, affordable and simply adorable.
Thank s heaps.

Date of experience: February 12, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Quality chair at a very competitive price
June 18, 2023
Updated review

Disappointed to not get subscriber discount on my purchase but I'm very pleased with the quality of my new Executive Office Massage Chair. Delivery came much sooner than I expected and the chair was relatively easy to assemble. Many thanks to the folks at Costway for their prompt responses to my queries and supplying a fantastic product. 10/10 would recommend.

Date of experience: June 18, 2023

Disappointed to not get subscriber discount on my purchase
June 7, 2023
Previous review

Disappointed to not get subscriber discount on my purchase.

Date of experience: June 7, 2023
Australia
1 review
0 helpful votes
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Absolutely gorgeous
August 10, 2023

The Isla kitchen is so so cute. My 2 granddaughters just love making meals with play dough and Kinetic sand. The directions for construction were very good. The only problem was the pin prick sixes holes and cylindrical small parts to attach the rack in the oven section… I gave up and pushed in pins for cork boards instead. These could be included already in the place, which would have helped the time and effort.

Date of experience: August 10, 2023
Australia
1 review
0 helpful votes
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Great!
November 20, 2022

Package arrived in just a few days. Very impressed with the shipping time!
Everything was in the two packages and didn't need any follow up as nothing was missing.
Thank you! My kids love the climbing playground!

Date of experience: November 20, 2022

Overview

Costway has a rating of 4 stars from 1,236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway most frequently mention fast delivery, good quality and great product. Costway ranks 2nd among Furniture sites.

service
11
value
10
shipping
9
returns
6
quality
9
This company responds to reviews on average within 1 day

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1,269 reviews