• Costway Australia

Costway Australia

Overview

Costway Australia has a rating of 4.46 stars from 1,233 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway Australia most frequently mention fast delivery, good quality, and great product. Costway Australia ranks 6th among Furniture sites.

  • Shipping
    8

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.9%
Positive
428
Neutral
13
Negative
15

Instant Feedback

1,269 reviews

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What reviewers want you to know

Positive highlights

  • Shipping was fast and overall shopping experience was great.
  • Super fast shipping, and affordable pricing for quality products, thankyou Costway :)

Critical highlights

No critical highlights yet

How would you rate Costway Australia?
Top Positive Review

“Easy, simple, happy”

Sarah W.
2/24/24

Very easy shopping experience - just selected what I wanted, added to cart and paid for it. Can't wait to get the product!

Top Critical Review

“Poor quality product, terrible after sales service.”

John M.
11/13/23

I bought an inflatable spa from Costway through their Ebay store. It stopped working the 3rd time we used it and there has been absolutely no help at all from them about getting it repaired, replaced or refunded. They take days to answer emails if at all and then just use stall tactics hoping I'll go away I suppose. Just a horrible company to deal with.

Reviews (1,233)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (39) quality product (36) customer service (33) delivery time (31) cat tree (13)
Thumbnail of user sarahw2416
1 review
0 helpful votes
February 24th, 2024

Very easy shopping experience - just selected what I wanted, added to cart and paid for it. Can't wait to get the product!

Service
Thumbnail of user nancyl182
Nancy L. – Costway Australia Rep

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Thumbnail of user parryp7
1 review
0 helpful votes
April 8th, 2024
Verified purchase

I order the "Extending Writing Desk Console Table with 2 Drawers" and "Vanity Makeup Table with 6 Drawers for Bedroom". The website is easy to order and this is the first time order with your website and I also got 20AUD for discount, that's great. Hope my order will reach my place on time. Thank you

Thumbnail of user nicolem2496
1 review
1 helpful vote
August 13th, 2023
Verified purchase

The process from purchasing to delivery was efficient. My marquee arrived promptly in the mail. It came with clear instructions and was easy to use. I like that I don't have to go in search of sand bags or any other additions as it comes with everything you need. It looks great set up! Very happy with the service and product. Thank you!

Reason I chose this business:

All the extra features were a bonus and it appeared to be of quality. Especially liked the vents and rain drainage holes. I was also looking for a trolley bag with wheels.

Thumbnail of user bryanl613
1 review
0 helpful votes
February 1st, 2024

Very good website and easy to operated, I've been searching for a kids study chair everywayelse, and found out with coupon and current promotion it's way cheaper than the big head company

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyl182
Nancy L. – Costway Australia Rep

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Thumbnail of user thin48
1 review
0 helpful votes
August 7th, 2023
Verified purchase

The cabinets were really nice. I found them easy to assemble. Costway did contact to ensure I'd receive d my delivery, however, it was a bit of an inconvenience that the 2 packages were delivered on different days despite being shipped off at the same time. Other than that - easy transaction and happy overall.

Reason I chose this business:

Competitive price compared to other companies with the same type of cabinet.

Thumbnail of user rachel.kathleen
1 review
0 helpful votes
April 6th, 2024
Verified purchase

The site was easy to use and had good options for what I was looking for and reasonable prices, good discounts and reward system

Products used:
Swing

Service
Value
Shipping
Thumbnail of user nicolad98
1 review
0 helpful votes
August 18th, 2023
Verified purchase

I saw these foam shapes on FB and thought they would be perfect for our Granddaughters 1st Birthday. Easy to order. Fast delivery. Can't wait until we see her play with them.

Reason I chose this business:

Good price. The foam shapes are nice colours.

Thumbnail of user carolinem678
1 review
0 helpful votes
August 25th, 2023
Verified purchase

I was very happy with the overall appearance of the finished shelf. The different heights of all the shelves are interesting and unique. I appreciated that we were supplied with gloves and everything required for assembly. The only downside is that the holes weren't pre-drilled for the castors to attach to and this made it very difficult to attach the castors at even intervals so they lined up on both sides.

Reason I chose this business:

Lovely range of these kind of shelves. Good prices and shipping was fast and inexpensive.

Thumbnail of user nancyl182
Nancy L. – Costway Australia Rep

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Thumbnail of user sarahg2122
1 review
0 helpful votes
January 13th, 2024

Just purchased some drawers online, this process was extremely easy and the bonus was free delivery. Will update once I get the product

Products used:
I've purchase drawers, that process was very easy. Will update once I get my product and start to use it

Thumbnail of user nancyl182
Nancy L. – Costway Australia Rep

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Thumbnail of user brendonl24
1 review
0 helpful votes
August 19th, 2023
Verified purchase

My experience was a good one. There were no issues at all in any part of the searching/purchasing process.

My experience from website to home delivery was pleasant and refreshing to deal with, as a business that came through on every front, and quickly.

I will certainly deal with Costway again.

Reason I chose this business:

Website easy to get around.

Right item for the right price.

Relevant and reliable updates.

Excellent communication.

Delivered as promised.

Great shipping rates.

A faultless experience.

Thumbnail of user mandym290
1 review
0 helpful votes
November 17th, 2022
Verified purchase

Love it - pretty much like the pics. Was east to put together. Good value

Thumbnail of user gloriab834
1 review
0 helpful votes
July 15th, 2023
Verified purchase

We've deliberated over getting a trampoline for years as the area at the back of our house was mainly pool and small round trampolines didn't really suit the space. I wish I'd found this small rectangle trampoline a long time ago. It fits perfectly in the area of grass we have put back and is really sturdy and good quality. Construction was easy enough and the kids helped. It takes up to 100kg and comes with a swing inside. Glad we we t for it.

Reason I chose this business:

It came up in google search.

Thumbnail of user mariaw1147
1 review
0 helpful votes
November 19th, 2022
Verified purchase

It was easy to order my beach chairs, they arrived quicker than anticipated. Thank you.

Thumbnail of user mariac2889
1 review
0 helpful votes
November 20th, 2022
Verified purchase

Easy, quick delivery. Good product, lots of room for twins. Strong and sturdy. We have it set up all the time so not sure about portability.

Thumbnail of user carterc104
1 review
0 helpful votes
August 7th, 2023
Verified purchase

Having never done business with Costway, I was a little bit suspect, so we only ordered a couple of the items we needed. The Adirondack chairs and table arrived in a reasonable amount of time. I was provided with tracking so I could keep up with the shipment. The packages arrived in good condition. The chairs were flat packed but we were able to easily put them together. We feel that the quality is good and we plan to order more. We were very happy with our experience.

Reason I chose this business:

Cost and features of the chair we wanted.

Thumbnail of user kawthers2
1 review
0 helpful votes
November 21st, 2022
Verified purchase

Fast delivery and item quality has checked my expectations. Definitely recommend

Thumbnail of user marwad3
1 review
0 helpful votes
August 4th, 2023
Verified purchase

Extremely fast delivery, arrived within a few days. So easy to set up and also amazing quality. Really liked how the tables turned out especially the colour.

Thumbnail of user meredithj60
1 review
0 helpful votes
August 13th, 2023
Verified purchase

Quick delivery, easy to follow assembly instructions and good value for money. I'm really happy with the quality and the whole experience of my purchases with Costway has been very positive.

Reason I chose this business:

Liked the look of the products, Australian based warehouse and good reviews.

Thumbnail of user kirraw3
1 review
0 helpful votes
November 23rd, 2022
Verified purchase

Fast reliable and exactly what we ordered! Thank you!

Thumbnail of user leanner86
1 review
0 helpful votes
August 6th, 2023
Verified purchase

I found it very easy to order. Arrived a week later. When it wad delivered, the gentleman was happy helpful and curious. I'm very happy with my beautiful kitchen Island. Thank you.

Reason I chose this business:

Style and price.

Thumbnail of user jeffj909
1 review
0 helpful votes
November 23rd, 2022
Verified purchase

Easy assembly, quick delivery, tree looks great both at night and in the daytime. Highly recommend.

Reason I chose this business:

Google search.

Thumbnail of user rominal10
1 review
0 helpful votes
August 7th, 2023
Verified purchase

The table was easy to assemble, good instructions and looks great. The delivery was in good time however it was left near the bins, not next to our apartment door. If for some reason it had not been noticed that day, the bins guy might have even dumped it. Not a safe place to put a new package at all. I'd be telling the delivery driver to never do this again. Product itself was great.

Thumbnail of user roberth5499
1 review
0 helpful votes
November 23rd, 2022
Verified purchase

Easy & good value. Good delivery service. Easy & good value. Good delivery service

Reason I chose this business:

Best style & good value

Thumbnail of user lisal3104
1 review
0 helpful votes
January 16th, 2023
Verified purchase

Quick delivery but the product was on the flimsy side, not a solid product. Was not happy

Thumbnail of user nancyl182
Nancy L. – Costway Australia Rep

Hi Lisa,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Thumbnail of user lloydw116
1 review
0 helpful votes
December 7th, 2022
Verified purchase

Went well. Goods arrived promptly and packed well. Super happy with the whole process

Reason I chose this business:

Had what i wanted to buy

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From the business

Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.

Business History

Costway was established in 2015 after decades of unwavering commitment to the global furniture industry. We believe that being accessible and affordable is not enough for a furniture company. We understand that a home is more than just a physical space for living - it is a sanctuary that continually recharges people's emotional batteries with happiness, security, and love.

As a global furniture brand, Costway has connected with over a hundred million customers across more than 10 countries. Our focus on timely deliveries and efficient logistics results in greater customer satisfaction and competitive pricing. To this end, we have established over 20 overseas warehouses in 8 countries, including the United States, Canada, Germany, Australia, and Poland.

Company Representative

Thumbnail of user nancyl182
Nancy L.
Typically responds within 3 days

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