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Homary has a rating of 2.66 stars from 254 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Homary most frequently mention customer service, return label, and poor quality problems. Homary ranks 192nd among Furniture sites.
This company responds to reviews on average within 24 hours
I bought many household items from Hamary for my new house. This ceiling light was one of them. All were of great quality and look.
I HIGHLY would recommend to NOT use Homary. I received an incomplete order, then was shipped the remaining pieces for a different piece meaning my order could never be put on. They told me that there is no problem with my order after I sent them videos and pictures of the incorrect order. To sum it up, I paid $800 for something that I can't even put together and they won't give me a refund or credit besides a "10%" on any order.
I HIGHLY would recommend to NOT use Homary. I received an incomplete order, then was shipped the remaining pieces for a different piece meaning my order could never be put on. They told me that there is no problem with my order after I sent them videos and pictures of the incorrect order. To sum it up, I paid $800 for something that I can't even put together and they won't give me a refund or credit besides a "10%" on any order.
I brought a picture that cost $104.00. I would have NOT PAID $30 for this picture if I had seen it face to face. The material is cheap, the colors are off. The picture description and pictures shows blue and beige. And it weighs less than 3 pounds…But the blue looks like black. So disappointing!
I complained and they advised me I would be responsible for shipping it back….So, I'm stuck with this piece of a SH!….
Don't do it, it's not worth it. Go to Walmart or a flea market to find something. God is my witness.
Tip for consumers:
Don’t spend a dollar on this site unless you want to go extremely cheap.
Products used:
Japandi 3D Wall Decor for Living Room Ho....
Color:Blue
Thank you for taking your precious time to leave your review.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
Before ordering a product, they said, it will ship in 3 days, once you order, and pay, then they say:
It will be shipped over seas, and instead of 3 days, you're looking at 3 months.
Another major issue is refund policy
It took me 2 weeks to refund the money, they offer you another product, which i'm not interested in.
Basically California registered company, but real office is in China
What a shame that this is allowed
Tip for consumers:
Pretending to be operating from California, but basically they’re located in China, and operate directly from there
Products used:
Fixtures
Thank you for taking your precious time to leave your review,
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?
Email: service@homary.com (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.
I bought many household items from Hamary for my new house. This ceiling light was one of them. All were of great quality and look.
Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.
The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.
Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
They use bait and switch. Prices in email blasts are not accurate. Coupon codes don't work. Some of their products look great but I certainly wouldn't risk purchasing from here.
Doing a reverse sesrch on the item I attempted to purchase shows it listed on Alibaba and Ali Express. Do with that info what you will.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?
Email: service@homary.com (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.
Product delivered not as pictured… very poor quality! I have sent a total of 9 emails to customer service, as well as 3 phone calls. Still no return label sent. Just an auto generated response to watch my email for return label. This has been going on for over two weeks. Seems like they are blowing me off just long enough that the product can't get back to them in the 30 day window in which I'm able to return for any reason per their website. Do not order from this company!
Dear Customer,
Greetings from the Homary team.
The shipping label is provided, we are sorry for the delay in taking care of this matter, hope you have a wonderful day!
If you have other questions, feel free to reach out through any means and we'll be here.
With gratitude,
Stan Proud
Homary Social Engagement Team
I ordered 2 wall lights and when they arrived they didn't fit a US junction box and they wanted me to just screw them into the wall?! It took rounds of photos and emails each taking 5 day turnaround to finally get them to return it That was 7 days ago and I'm still waiting for the shipping label. Don't waste your time or money, dealing with customer service is a nightmare.
Tip for consumers:
Don't waste your time!
Products used:
None
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Homary social engagement team.
I recently bought two wooden console tables. They are sturdy, beautiful, and arrived quickly. I am extremely impressed.
Tip for consumers:
Better than expected
Products used:
Console table
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Homary social engagement team.
They do false advertisement saying you can return within 30 days after receiving the product, which is standard consumer return policy in the States. Don't believe that. You won't be able to return anything unless if it is broken when you receive it. The product doesn't look like its advertised picture at all and you won't be allowed to return it.
Tip for consumers:
Customer service of Homary is the worst!
Products used:
I purchased multiple items. Majority of them don't look as great as the advertised pictures and I wasn't allowed to do the return unless it arrived damaged.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
Purchased sofa from Homary on 2/1, it says 5014 days, and it was delivered on 3/18. Delivery crew tried to put the sofa together since I purchased white glove service. Crew members could even put it together evenly after 2 hours work, Sofa was return, and claim for refund.
Recieved email 5 days after, and told me only 10% of the orginal payment will be refunded since it is NOT their mistake. Unbelievable and ridiculous. Also, NO BAD reviews can left on their own website. Never agian!
Tip for consumers:
dont fall into their trick
Products used:
sofa
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
Homary social engagement team.
The item was shipped within the timeframe that was expected, and the damages were handled with much grace, and very quickly to my satisfaction. Wonderful customer service I will order from this company again.
Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!
We will share this with the store team to let them know how we are doing.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
If I could give ZERO I would...Bought one of the more expensive bidet toilets ($850) on Jan 20,2024. It arrived quickly. I installed the toilet and immediately had issues. Installation and operating instructions are really bad, almost unusable and incomplete. On first flush it stuck in flush mode and wouldn't stop. I unplugged the electrical and it kept flushing. I had to turn off the water valve to get it to stop. Other issues include: wouldn't auto flush, water heater quit working 1st day, spray nozzle doesn't extend to correct location for front wash, back and forth wash function doesn't work at all...I installed the toilet on Saturday and called Homary Monday morning about issues and got a case number. They are cordial on the phone, but speak broken English and have no knowledge of the products they sell. The only response I got was "we contact factory and get back to you in 1-2 days." After at least 6 calls and as many emails they have not resolved any problems. I sent detailed descriptions of problems with pics and videos as requested. They acknowledge the problems, but continue to offer no solutions, only to say that once the unit is installed it CAN NOT be returned. My only recourse was to call CC company and disputed the charge. Suddenly they offered to send me a replacement toilet AFTER I cancelled the dispute. I won't cancel until all problems are resolved, so the saga continues. These people have bad ratings for a reason. Products designed and built in China are usually junk and they don't understand how commerce works...I highly recommend USA products and company over these. By the way they only wanted me to provide a review "if I loved the product" so I doubt this review will make it to the web site.
Products used:
bidet toilet
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
Really poor quality and workmanship on both tabel and chairs. Pilot holes are misaligned and chairs cannot be assembled in a balanced manner. Dining table inserts are moving and legs cannot be flushed against the top.shakes all the time. Please stay away from this really low quality retailer. They do not offer any solutions and take a very long time to decline all requests. DONT WASTE YOUR MONEY
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Homary social engagement team.
I order a dining table and it was absolutely beautiful and a great price. The delivery was shorter time than expected!
Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!
We will share this with the store team to let them know how we are doing.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I ordered a cabinet that was solid wood. From a distance it looked good but once you really looked, It seems more like a school wood shop project. The stain is unfinished on the inside you can see lines where they missed on almost every shelf. A patch of unwanted wood on the inside. Also one of the boards was really rough on the inside like it had never been sanded. No attention to detail, not worth the price. We are still in the return process so we will update once that is done
Quick delivery, easy assembly, good price nice looking night stand
Thank you for reaching out and providing us with valuable feedback.
Homary really grateful and appreciate you taking the time to share your rating with us.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Do not purchase anything from this company no matter how pretty it looks online. I ordered a wall clock that was supposed to be "Large". It was tiny and looked fake compared to the pictures and descriptions on their site. Now they are asking me to contact FedEx to calculate the return shipping.
Why should I have to pay for shipping of item that is different from what is shown on the website.
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
Homary social engagement team.
Communication was excellent. We had a slight problem with the delivery company, but Homary took care of it. We are very satisfied
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
U order the chairs (or whatever) and they tell you 10 days for delivery then they send shipping info. And it's 4 MONTHS later u are to receive! DO NOT BUY FROM THIS COMPANY IN CHINA!
Thank you for taking your precious time to leave your review,
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?
Email: service@homary.com (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.
Great experience buying from homary.com. I bought a coffee table. Shipping was fast easy to assemble high quality furniture. I was very impressed and great value for the money.
Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.
The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.
Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I had an outstanding furniture online shopping experience at Homary! What truly set them apart was their exceptional customer service. The representatives were knowledgeable, patient, and went above and beyond to help me find the perfect pieces for my home. They promptly answered all my queries and provided valuable guidance throughout the process. Thanks to their personalized assistance, I found the ideal sectional sofa that exceeded my expectations.
I have been using the toilet for a year and my family likes it very much. There are no quality issues for the time being. It is definitely a good experience!
Thank you for reaching out and providing us with valuable feedback.
Homary really grateful and appreciate you taking the time to share your rating with us.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Ordered a dining table and it arrived with no damage. Arrived 9 days after ordering. Can't complain.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Their customer service team went above and beyond to help navigate through their vast selection. With their assistance, I was able to find the perfect dining set that matched my preferences. What stood out was their ability to provide information about multiple SKUs of the same item, ensuring I made an informed choice. The personalized service made all the difference.
Tip for consumers:
Amazing service.
Absolute disaster. Ordered an office chain and the screws do not fit into the holes. Takes multiple days to get a customer service response. Constantly saying "we are passing you to the right department." They offered to replace the part within 4 weeks. Now it is over 2 months. Attempting to request a full refund and they offered 10% off my next order. I think this company is fraudulent. Stay away!
Gain trust and grow your business with customer reviews.
Thank you for taking your precious time to leave your review,
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?
Email: service@homary.com (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.