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Costway

How would you rate Costway?
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Australia
2 reviews
0 helpful votes
Follow Jacqui P.
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Very Satisfied
May 5, 2023
Updated review

Had a little problem through checkout but overcame that, the process was now to wait, didn't wait long it arrived and as promised was easy to put together, product is as promised sturdy and light, when I have no need for it anymore I will keep for my parents to use when they stay with me. Very happy with the product.

Date of experience: May 5, 2023

Checkout is confusing when it won't accept a legitimate...
May 25, 2023
Previous review

Checkout is confusing when it won't accept a legitimate postcode

Date of experience: April 25, 2023
Australia
1 review
0 helpful votes
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New chairs.
February 24, 2023

Was very pleased with quality of the chairs I ordered,they are very comfortable,and look good,and the special price was reasonable,the only thing that was disappointing is that the colour was not the same as the site photo,which showed them as being more bluer than what they are.Delivery was great,was informed when delivery was due,and the driver was a very pleasant nice young lad.

Date of experience: February 24, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Great quality, very easy to use
June 7, 2023

This is the second portacot that I have purchased from costway which I ordered due to wanting to keep at my mother's house. Fantastic quality, great pricing and easy to set up and pack away and I love that it passes international standards rather than just the Australian ones which means it can be used long term if needed

Date of experience: June 7, 2023
Australia
1 review
0 helpful votes
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Easy search, buy & delivery of quality products
January 23, 2023

Online platform was easy to use, prices appeared reasonable compared to others (online) and process for ordering was simple & straight forward. Goods were delivered within 7 days, and very good quality with simple assembly instructions.

Date of experience: January 23, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Excellent Service!
April 30, 2023

Bought a standing desk and the quality is top notch for the price. Delivered promptly with tracking and emailed confirmation to make sure you received it. The service and buyers assurance is great. Will purchase again.

Date of experience: April 30, 2023
Australia
1 review
0 helpful votes
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Very happy so far
March 19, 2023

I have not used my product yet as it only arrived today, but I have set it up and it feels very safe and sturdy. It's a nice size, the fabric feels decent quality, it has no funny smells or damage. It went together perfectly. I only chose 4 stars as I was never given tracking information, though I'm not certain whose fault that is; Costway, or Auspost.

Date of experience: March 19, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
There is a tracking number in the email we sent you, you can check the logistics by yourself.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Cats are obsessed
June 27, 2023

I love the convenience of it being two cat carriers that I can put on the pram fram good for there appointments and can also strap it in for a car ride and one of my cats sleeps in it every night and the price makes it so worth it compared to other double prams that cost way to much or are only the one function

Date of experience: June 27, 2023
Australia
1 review
0 helpful votes
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Superior quality small rectangle trampoline
July 15, 2023

We've deliberated over getting a trampoline for years as the area at the back of our house was mainly pool and small round trampolines didn't really suit the space. I wish I'd found this small rectangle trampoline a long time ago. It fits perfectly in the area of grass we have put back and is really sturdy and good quality. Construction was easy enough and the kids helped. It takes up to 100kg and comes with a swing inside. Glad we we t for it.

Date of experience: July 15, 2023
Australia
1 review
0 helpful votes
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Bamboo shower stool
December 19, 2022

My new shower stool is perfect! It came with a small footstool which is also very useful. The quality is great. Easy to put together.
Cost Way were easy to order with, their communication was good, and the parcel arrived quickly.
I'm very happy with the whole process.

Date of experience: December 19, 2022
Australia
1 review
0 helpful votes
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Rectangle 2 in 1 trampoline
July 14, 2023

So happy with my purchase! I was first amazed with how fast the delivery was. Then when it arrived and we put it together, we realised how easy the trampoline was to assemble. The design is also fantastic for my daughter! She is only 18 months and is already obsessed with it, especially the awesome function of the swing! Really happy with my purchase and it's great value for money :)

Date of experience: July 14, 2023
Australia
1 review
0 helpful votes
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Prompt Delivery Service
June 26, 2023

My item was to be delivered while I wasn't home. I didn't give any instruction initially however had a follow up mail from Costway announcing the arrival, which allowed me to leave my instruction for delivery.

Date of experience: June 26, 2023
Australia
1 review
0 helpful votes
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Split in timber
October 16, 2022

There was a split in the timber, but we managed to put it together anyway since it was in a spot that could be hidden. The small screws used for the hinges were poor quality and difficult to get in.
Package did arrive very quickly.

Date of experience: September 16, 2022
Nancy L. Costway Rep
over a year old

Terribly sorry. If you need help, please contact our customer service email cs.au@costway.com

Australia
1 review
0 helpful votes
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Quick delivery, good product
June 22, 2023

Happy the delivery time was pretty quick and the website was easy to navigate. The product was exactly as on the website.
My cat likes his new Cat Tree. He had outgrown his old one and has so much more room now.
He is a big rag doll and he looks very comfortable on his throne. I was looking for a pretty specific cat tree and didn't want the same sort of carpeted one I had previously. It was a total fur trap and very hard to clean. This new cat tree has removable mats that can be washed. Perfect for what I need.

Date of experience: June 22, 2023
Australia
1 review
0 helpful votes
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I recently bought 2 of these items. Delivery was extremely...
December 25, 2022
Updated review

I recently bought 2 of these items. Delivery was extremely prompt, I was surprised that they arrived in time for Christmas. The quality of the product is excellent and the assembly is simple, no other tools are required.

Date of experience: December 25, 2022
Nancy L. Costway Rep
over a year old

Hi Nola,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.


Fast, efficient, no fuss
December 13, 2022
Previous review

Fast, efficient, no fuss. I recently bought from this Co. The product was as described, easy to assemble and does exactly what was needed. From my experience, I would highly recommend this company.

Date of experience: December 13, 2022
Australia
1 review
0 helpful votes
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Good but frustrating to put together
May 16, 2023

The pipes are over oiled which makes them really slippery and fiddly. It makes your hands dirty which then when you touch the swing material it leaves dirty oil marks. A bit of a mess. Good product otherwise

Date of experience: May 16, 2023
Australia
1 review
0 helpful votes
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Happy Buyer
March 16, 2023

Website easy to navigate. Product available. Process seamless apart from trying to claim first buyer discount. Product delivered in a timely manner and the courier who delivered the parcel was fabulous.

Date of experience: March 16, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thanks for your suggestion.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Costway shopping
June 12, 2023

I found what I needed very quickly and ordering was smooth and easy.
However, the delivery, although very quick,, was not good. I live in an Over 50's retirement village but the delivery docket didn't contain my villa number so parcel was sent to incorrect villa. Luckily it was just up the road from me so was easy to collect.

Date of experience: June 12, 2023
Australia
1 review
0 helpful votes
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Was dubious... Pleasantly surprised!
November 22, 2022

My partner found this seemingly "too good to be true" double pram we were in need of on this site I hadn't heard of before. We ordered it and crossed our fingers... I was pleasantly surprised at the communication, prompt delivery and the quality of the product when it arrived a couple of days later!

Date of experience: November 22, 2022
Australia
1 review
0 helpful votes
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Great products, quick delivery, smiley face
March 6, 2023

I was searching for large outdoor games and found the perfect items on Costway, the order arrived quickly. The products were of high quality and the packaging was sturdy ensuring items were received in good order. Will definitely use this site more often for online shopping.

Date of experience: March 6, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Sun umbrella heavy duty steel stand
January 4, 2023
Updated review

This is my email back to company.
I have emailed and asked questions about delivery and have not received a response as it's crucial that i know as it is needed on more of an urgent delivery time rather than a hope it might get to me in a couple of days. So, for that reason, i have been disappointed. I hope delivery is problem free, and i can then change my opinion at least on delivery, I eventually received a response which was acceptable to me, and to my surprise and delight the items came within a couple of days, for this reason I give them a well done as the timing of delivery was important to me.

Date of experience: January 4, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.


I have emailed and asked questions about delivery and...
January 24, 2023
Previous review

I have emailed and asked questions about delivery and have not received a response as it's crucial that i know as it is needed on more of an urgent delivery time rather than a hope it might get to me in a couple of days. So, for that reason, i have been disappointed. I hope delivery is problem free, and i can then change my opinion at least on delivery, but not the response.

Date of experience: December 25, 2022

Overview

Costway has a rating of 4 stars from 1,236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway most frequently mention fast delivery, good quality and great product. Costway ranks 2nd among Furniture sites.

service
11
value
10
shipping
9
returns
6
quality
9
This company responds to reviews on average within 1 day

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1,269 reviews