Ashley Homestore

Customer service doesn't seem to know what's going on. I received various delivery dates. The delivery man was supposed to send pictures so I could get a paint touch up and he never did, No they don't want to do it because too much time has passed. How is that my fault? I've contacted them several times about this never getting any return contact back

Ordered a couch over 200 days ago and still have not heard back, even after countless phone calls and emails. No company should treat their customers like this. It's clear the company is going down hill and isn't able to fulfill it's customers orders.

However, some of there products are actually pretty decent if they ever arrive. Needless to say this will be my last order I ever make with Ashley Homestore.

I have purchase many times and with the help that Howard gives us we left very satisfied. Howard even price match without any issues. Ask for Howard when you enter store. I will recommend him to anyone!
Happy customer! We love our purchases from Ashleys

Buyer beware! We just received replacement #3 for our table set we just paid $700 for. Chairs came fine, bench was fine, table has been damaged every.single.time. Customer service was horrible. The escalation lady we dealt with was awful, getting loud and ugly. Now we are stuck with a damaged table and they want us to carry it to donate it and show them the donation receipt before they refund the order. They will send FedEx, which took 2 weeks the first time before they picked it up. Meanwhile, we are stuck with a beat up table and short $700.

Highly disappointed with the product and services. Ordered sectional, sofa, queen bed, bedroom dresser, etc. In Apr 2023.
Below is what I have gone through.
I spent so many hours in calls, follow-ups, taking pictures and videos to be sent to customer care.
Finally disputed the transactions after no concrete results.
Will never deal with Ashley's furniture again.
1. Returned a sofa on the date of delivery, which was taken back by the delivery guys on the same day.
It's been 4 months and the amount has not been refunded yet. Raised a claim.
2. Sectional and another sofa is of very poor quality. They get loose very often and comes apart. Sometimes in front of guests which is very embarrassing. Called the technician multiple times and they fix it every time. However it's not sustainable and one cannot call the technician every 2 weeks practically. The wood and cloth are of very cheap quality

Ordered online. Said delivery would be 2 days. It's been 3 months. No contact from them. No return calls or emails.

Received the platform rails yet No actual bed yet.

Wish I would have read and seen these reviews ahead of time.

Worst experience ever. So glad I didn't purchase my mattress and box spring from them. Bought those elsewhere due to the sales rep at the store was unprofessional and rude to say the least.

1. Poor customer service.
2. Salesperson does not appear to be truthful.
3. Delivery driver calls, states they will be at your house in 30 minutes and
never show up.
4. Supervisor appears to be frustrated/rude.
5. No check and balance system.
6. Corporate seems they don't care.
7. Why do the same unsatisfactory ratings still occur?
8. Consumers are not treated fairly!
9. It appears that you have to work to hard to get quality service.
10. You have to calm the supervisor down!

I recently purchased a new bed. Went to several stores. Ashley Home Furniture in North Branch I was assisted by Lee. I would highly recommend him for his professional manner and his product knowledge. He even followed up after the delivery to be sure that everything was okay. Lee provided what Customer Service should be.

Purchased a couch recently. It had a flaw. The driver told us that it was not right, took a photo and said that we would be contacted. No contact. We tried calling the store. No one responded to the call. In fact, we were disconnected two times. There warranty is worthless. The words on the website are just words. I will never purchase anything from Ashley again. I pray they will soon be out of business with such lousy service.

I should have kept buying my things from American signature! Delivered a night stand with 2 legs instead of 4 terrible terrible terrible service! Problems with my bed and had to keep calling and actually go into the store to finally to get them to honor it and the warehouse customer service out right rude I will never purchase not a darn thing else from here not nothing! Terrible paid money for a delivery when all parts were not delivered I'm beyond upset don't waste your time I'm tearing up my card right after this review

After only 2 months our $2600 couch is not only falling apart- its fabric has completely changed from soft to scratchy and pilled. The cushions look terrible now- they have completely lost their shape and don't sit right on the base.

We purchased a sectional from them and after six weeks we needed two cushions cleaned. I called eight times and left a message. Emailed them for nine months with no return of my email and my husband went to the store personally to talk to them. He was told they don't handle that and gave him the phone number we had been calling for weeks. Buy furniture at Ivan Smith. I never used their cleaning serving and they gave me a store credit to spend in their store equivalent to the cost of the warranty. Did Ashley offer any such to us? Of course not. Run from this store, there's better businesses out there.

We ordered (in person) bunkbeds; they said it would be 2 mos. Ok. We waited 2 mos and checked on status. By checking on status that's giving up after being on hold 45 mins. We tried the online chat. Absolutely ridiculous automated response, though someone did call a few hours later. Said order delayed at least another 4 weeks. We discussed whether we want to do business with such horrible service, have decided to cancel order. We're now on hold another 30 mins in addition to doing the ridiculous chat exercise. Beware. They should not stay in business with this type of service.

I bought a 7 piece grey sectional from Ashley Furniture and was promised the chaise lounges would be on the left side looking at it. Of course, once it was delivered the chaise lounge is in the right side and blocks off my dining room. I called customer service numerous times, they said it was the reps fault in Fultondale AL location-she was new. So the manager reached out to me, said if I want to correct it, then it would be 20% of total cost plus delivery fee…really for your stores mess up?! Almost $1000 to correct something your rep placed in your system incorrectly.

Bought a king size heated mattress pad, shipped fast all seemed great. Then we opened the box to find only one controller (box and add say king comes with 2), when i contacted customer service thru email got a reply stating it only comes with one with the add highlited saying twins and full size come with 1. Just down from the highlighted area on the add response it clearly states kings come with two. When i replied to this email dead silence since.
I have since called the customer service number 3 times and each time im told someone will reach out within a week. We are going on a month and have heard nothing.
We will never buy from ashley online again and will most likely avoid thier brick and mortar stores as well.

BUYER BEWARE! Post furniture purchase customer service is non-existent. I have been attempting to receive a refund due over $500.00. Corporate office is not reachable. Representatives hang up the phone after waiting hours to speak to someone. The store personnel is wonderful, however you will enter ZERO support once the deal is sealed.

The rating for Ashley's customer service is a negative zero! I just spoke with a representative that was so rude and cutting me of through the entire conversation after waiting on hold for over 30 minutes. Your experience maybe great if you never need to call in, but if you do be prepared to speak with someone that doesn't care about your issues. I hope that this review doesn't fall on deaf hears and your staff starts monitoring the incoming customer calls.

I love their furniture. So I must be a masochist to keep ordering from them.I spent over 5k on March 3 for a couch set and it is now April 11 and no couches but they got their money when I bought them. I am told they will get to the store tomorrow but they cannot deliver them to my house for another week. If this company had competent competition they would get run out of business.