Ashley Homestore

WORD TO THE WISE: **DON'T GET DUPED**. SAVE YOURSELF REGRET, FRUSTRATION, WASTE OF FINANCIAL RESOURCES, and learn from us - those who have had traveled this road of regret and are living in a nightmare!

The best course is to stay away from Ashley Furniture Industries, their affiliated companies/organizations, and their products altogether. I purchased a higher end Ashley sofa through Amazon and a little over a month later, there was a creaking noise on the right side of the sofa any time I sat on that end and the creaking noise became more pronounced as time transpired. After having the sofa 1 1/2 months (not even 2 months) the creaking noise got worse and could then be heard if the armrest was used on the right side. I began to examine the right side armrest and could feel through the sofa that there was a huge part of the frame missing and that explained the creaking noise... there is a huge defect, there is no adequate support on the right side, and the right armrest is completely hollow on the side (since it's hollow the material can be pressed in completely to the side of the couch).

When Amazon delivered the sofa I was given a small Ashley booklet titled "Warranty Information" so I reached out to Ashley Furniture Industries. Though they acknowledged that I had received a defective couch they still blew me off and told me to email their consumer affairs department and their consumer affairs department did the same thing... blew me off. I continued to call Ashley and they continued to do the same thing (refer me to their consumer affairs department and the consumer affairs department would blow me off). Finally they told me they're not going to do anything for me. NOTE: THE ASHLEY REPRESENTATIVE RESPONSE: "Actually if you read the first paragraph of your warranty booklet you'll see that YOU DO NOT have a warranty for the sofa. Amazon has the warranty. We're not going to do anything for you"

Is there anything else that need to be said? Best words of advice is to Stay away from Ashley!

Would like a refund for a cancelled order paid for and have no product
Refund 828.78 paid not rec,d

Great place if waiting over 6 months for furniture and 0 customer service, 0 followup and 0 problem solving skills is your thing. Purchased a complete living room set in Nov 2020, was understood that delivery would be delayed because of Covid 8 -12 weeks. I call on wk 12 was told all but the tables are in and they were going to call me when it all arrived in a couple weeks. We agreed to have what was in delivered and take care of the rest two weeks later. 2 wks come and go and i have to reach out again, im told at that time its going to be another month or so before they are in. They never once call and give updates, i was actually told on the phone by the GM that it was ok for me to call as much as i want SMH. Kind of missing the point on the whole customer service thing. BTW, if you call enough they will eventually not answer the phone, be prepared to hide your number to have someone pick up. But dont settle for leaving a message, they will not return your call. In the beginning of this month i was told that the furniture will be delivered on 5/13. I then get a call saying my furniture is in the store and i can come pick it up (that was not the arraignment, they lied and said they did not have it noted that it was to be delivered to my home even though we spoke just 2 weeks earlier that it will be delivered, corporate did state that it was stated that the furniture was to be delivered to my home) SO, it was suppose to be taken back to the warehouse last week and be delivered this week, I CALL (again) to make sure it was all taken care of and was informed that it was not picked up and it would be picked up this week to go through that whole warehouse, checkin, set up delivery process. After calls to the esculation department latest is it is suppose to be here this saturday. Even if it does show up that day, it is still a 6 month process to get a product that was paid in full in November. This store is a nightmare! Wonder if i qualify for the memorial day savings on the furniture i purchased during thanksgiving SMH

HORRIBLE customer service.
HORRIBLE customer service.
HORRIBLE customer service.
HORRIBLE customer service.