website thubmnail of Wayfair CA
How would you rate Wayfair CA?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
0 helpful votes
Follow Rosemary K.
Unfollow Rosemary K.
Send Message
Share Review
Report Review

We paid 997.00 for a storage shed in Sept '24 that says it is:
The sloping roof design of this external storage shed effectively prevents the accumulation of water and snow and promotes a longer service life. It also provides more support and ensures stability.

This shed did not even last 4 months and the roof collapsed. We paid to have it assembled and placed it on proper decking. Wayfair wants us to now take it apart and put it in a box and mail it back. There is not enough boxes for this twisted metal wreck.

Date of experience: December 2, 2024
Canada
1 review
0 helpful votes
Follow Rosanna R.
Unfollow Rosanna R.
Send Message
Share Review
Report Review

I bought 4 bowls from wayfair and when I received them, two were broken. The packaging had no ´fragile´ label affixed to it and the box looked roughed up. I took picture. When I went through the online return process, there was no option available to select ´broken items´ so I added a comment to indicate that the items were received broken. Wayfair didn't refund the shipping costs. I find this unfair since the items arrived damage in the first place. Despite reading their return policy, I feel cheated.

Date of experience: November 15, 2024
Canada
1 review
0 helpful votes
Follow D Y.
Unfollow D Y.
Send Message
Share Review
Report Review

Ripped off
July 23, 2024

Ordered 2 items wayfair quick to take the money but don't let you cancel order when it never shows up ….first item i'm told they didn't have but still took money 2 weeks prior second item hasn't even shipped in over two weeks yet they refuse to cancel and refund … they are rip offs and sell stuff that they don't even have and it's always oh so sorry …

Date of experience: July 23, 2024
Canada
1 review
0 helpful votes
Follow B H.
Unfollow B H.
Send Message
Share Review
Report Review

Nightmare
February 10, 2024

My order was cancelled without my knowledge. After waiting for 2 weeks and not receiving a single item in the order, I decided to check my account and guess what all items cancelled and no one bothered to inform me not even through email.
I also bought a cover for a sofa May of last year. Up till today the item has not been delivered and to make matters worse I moved into another province called customer service to update my address. About 4 months or so after the call to change address I checked on my account and the item had been shipped to the old address. Mayfair said its too late they can't change address FedEx has to; yet the delivery date on my account keeps being pushed back. Their customer service is something else - I was politely told to F O
For piece of mind avoid wayfair like the plague

Date of experience: February 10, 2024
Canada
2 reviews
3 helpful votes
Follow san h.
Unfollow san h.
Send Message
Share Review
Report Review

Scammers
December 7, 2023

Totally misleading listing that resulted in an ordering wrong product. Horrible return policy and customer service is pathetic. 1st time ordering from this garbage of a site and will NEVER ever look at them again. Too many options out there to deal with this pathetic excuse of a company.

Date of experience: December 7, 2023
Canada
4 reviews
10 helpful votes
Follow Matthew R.
Unfollow Matthew R.
Send Message
Share Review
Report Review

For the most part, I haven't had many issues with orders from Wayfair, however one has to be extremely diligent and in checking prices constantly as they can change daily and based on your browsing habits. I recently ordered a dresser that was on for Black Friday sales on November 20th, 2024 and saw that the price went down again literally one day later so I promptly called to ask about a price adjustment. Apparently it's not their policy to offer price protection (I do understand one see this if outside of say 2 weeks or more) or simply put, will NOT offer any adjustment. The product hadn't been out for delivery yet and out of principle, I asked them to just cancel my order and they proceeded to charge a return/deliver fee of around $90. The difference was only around $60 and if a company like Wayfair isn't willing to stand behind their products and services, then they've just lost a customer for life! I was offered a shameful 10% off but anyone could get that by simply signing up. I would've gladly accepted a credit of the price difference for future purchases! My advice is to look elsewhere as Wayfair isn't exactly the cheapest out there, but more importantly, if you did buy something and saw that the price went down by $60 or so, how would you feel? Would NOT recommend a company like this at all especially now when people are trying to make ends meet and save money however they can. Let's be clear, it's not that Wayfair has a policy of not offering pricing protection, it's that they won't do it.

Date of experience: November 22, 2024
Canada
1 review
0 helpful votes
Follow Chris W.
Unfollow Chris W.
Send Message
Share Review
Report Review

Terrible
April 19, 2024

What a joke. Ordered an item. They won't ship. Every day they push back the estimated arrival date. I figured out what is going on. It's an illegal bait and switch. Advertise a price, suckered you in to buy it, then not ship and try to trick you into reordering at the higher price

Date of experience: April 19, 2024
Canada
1 review
0 helpful votes
Follow Dave A.
Unfollow Dave A.
Send Message
Share Review
Report Review

Junk
February 29, 2024

Purchased 3 beds from here and they all broke within a year. Bed legs snapped off which caused the side rails to break. Kids beds suffered broken legs and mattress support slats snapped. Recieved a recall notice last month for being unsafe. Too late, they are already in the garbage. If the dollar store made furniture, it would be this quality. Will NEVER purchase from Wayfair again

Date of experience: February 29, 2024
Canada
1 review
0 helpful votes
Follow mahfoud b.
Unfollow mahfoud b.
Send Message
Share Review
Report Review

I would call Wayfair the "Website harrassment expert". They bombarded you with unwanted emails. They called me to upgrade to "Wayfair Professional". Too pushy, too annoying. And even after I unscubscribed, they kept sending me emails. They stopped when I threatened to write a bad review.
Not cheap or even affordable.
And just to make sure this is an authentic review, here's the order number: Order # *******292.

Date of experience: January 16, 2024
Canada
1 review
0 helpful votes
Follow David N.
Unfollow David N.
Send Message
Share Review
Report Review

Ordered a shower door ($900.00+) on March 13, was told delivery would be March 16-18. Contacted them on delivery date, said it would be two more weeks. Now April 4, no door. Contacted them and was told it was never shipped. Now have to wait 3-5 or 10 buisness days. I want money back.

Date of experience: April 4, 2024
Canada
3 reviews
25 helpful votes
Follow Danni C.
Unfollow Danni C.
Send Message
Share Review
Report Review

DO NOT SHOP WAYFAIR
September 13, 2024

Save yourself a lot of trouble. You can't depend on them for delivery or setup. They use FedEx, so it's not their problem when they are 2 weeks late. They use Angi for furniture assembly, so when they cancel 3xs, it's not their problem. Regarding quality, it's all from China, guaranteed to fall apart in 6 months. Call customer service for support or a return, they want to charge you for a return, for example, 75.00 to return a sofa. STAY AWAY FROM WAYFAIR. Learn from my mistake.

Date of experience: September 13, 2024
Canada
1 review
1 helpful vote
Follow Carla D.
Unfollow Carla D.
Send Message
Share Review
Report Review

Mirrors
July 18, 2023

Purchased 2 mirrors that were going in a bathroom to be installed on the same ceramic wall. Mounting Brackets were off by 1 1/4". One mirror was 13 1/4" and the other was 12". It would not have been an issue mounting them but the contractor assumed they were both the same. Now they've discontinued the mirrors and there is no way of fixing this. Wayfair just said sorry for tre inconvenience. No sort of compensation or replacement was offered. This is a manufacturing defect and all they said is that it friends on the manufacturer. How is the consumer supposed to know that!

Date of experience: July 18, 2023
Canada
2 reviews
12 helpful votes
Follow Paul W.
Unfollow Paul W.
Send Message
Share Review
Report Review

BEWARE Worse Price Policy
January 7, 2021

My first time deal with the Wayfair.ca online company and already received the worse service. Order placed within 24 hours and then found the price dropped on its own website. The company telling me they do not offer price adjustment so is my bad. And welcoming me to return the item if wished but I have to pay for the return. What kind of company is this? Today online business should focus on service but this company is giving up the chance to hold a new customer but instead no respect for what you are feeling. It feels really BAD when someone making you feel foolish! NO RECOMMEND TO wayfair.ca nor wayfair.com 1 STAR!

Date of experience: January 7, 2021
Canada
1 review
1 helpful vote
Follow Cassablanca K.
Unfollow Cassablanca K.
Send Message
Share Review
Report Review

I purchased a couch set in 2021 with 5 year warranty. Full of snags and was denied coverage or an opportunity to make it right with Wayfair after my claim was denied. One should not have to replace a couch every two years. Poor craftsmanship, poor customer service. Never again.

Date of experience: August 25, 2023
Canada
1 review
2 helpful votes
Follow Param J.
Unfollow Param J.
Send Message
Share Review
Report Review

I order a mattress 3 weeks ago during boxing day sale. Paid for the order, paid extra shipping fees (despite their misleading advertisement claiming free shipping for orders over $50).
After 3 weeks got their email stating my order has been cancelled and monies will be refunded!

You guys have ruined my boxing day. Had I have any idea about your business, I would have gone for some other business for my shopping. Its just a cancellation for you guys, bit for me I am losing almost $350 as I will end up paying full price for the mattress. Pathetic service, misleading advertising and zero customer care: this must be the tag line for your business.

Date of experience: January 12, 2023
Canada
1 review
2 helpful votes
Follow Ramona B.
Unfollow Ramona B.
Send Message
Share Review
Report Review

Vanities
February 2, 2023

I bought two vanities from wayfair the first one I was satisfied with but the second had a gouge out of the sink and a few other marks on the vanity, the drawer are hard to open and they did nothing and now the top has stains that I can't get out, as far as I'm concerned it's a piece of junk and they should of given my money back. Wayfair if you want to charged those prices you should have better quality. Very upset with this product, you have lost me as a customer. I think your customer service stinks, I'm not the kind of person who wants something for nothing but I do want quality when I pay that much for an item. I don't know why I waste my time with reviews nothing ever get done about. Thanks for nothing.

Date of experience: February 2, 2023
Canada
1 review
1 helpful vote
Follow Sylvie C.
Unfollow Sylvie C.
Send Message
Share Review
Report Review

Terrible…. I just received an hour ago a damaged safe in 2 places, I paid Wayfair $100 for it, and when I called to tell them of the issue and figure out a return/refund the lady rudely told me my account has been closed and I am stuck with the damaged item. I just spent $3500 at Wayfair for my office furniture without returning it and spent $2500 buying a bed and dresser from them, without returning it. The girl acted as if I was committing fraud for not wanting a damaged safe for $100 and told me I should buy locally from now on and simply said my account is closed and Wayfair no longer wants my business. Wow!

Date of experience: October 5, 2021
Canada
1 review
0 helpful votes
Follow BASHAR H.
Unfollow BASHAR H.
Send Message
Share Review
Report Review

WAYFARE MONEY HUNGARY
November 8, 2024

Too bad I couldn't start with - ZERO STAR - the system automatically start with one!
I purchased floor tiling for my shower
3 boxes to be exact. My contractor mange to use a little less than two boxes
I contacted called and chatted trying to return a full box ( almost $135)
They wouldn't take it back
A full box unopened untouched
WAYFARE DON'T CARE.
Didn't even hear your need of help
And couldn't careless about the issue.
I TOLD THEM EXCEPT MY RETURN PLEASE TO PURCHASE A SHOWER CADDY! Didn't even give a $#*! about it.
WOOOOOW never again.
I WOULD NEVER RECOMMEND WAYFARE ( WAY NO FARE) TO MY WORST ENEMY.
WORST COMPANY TO DEAL WITH
BE CAREFUL OUT THERE
STAY AWAY FROM THIS
B.S WEBSITE..

Date of experience: November 8, 2024
Canada
1 review
7 helpful votes
Follow STEPHANIE D.
Unfollow STEPHANIE D.
Send Message
Share Review
Report Review

They're "Business Professional" perks are nothing to write home about. You receive the exact same discount as a regular customer. Ive never experienced this with other companies I do business with. Don't think i'll be using Wayfair any longer.

Date of experience: February 26, 2018
Canada
1 review
1 helpful vote
Follow Alain M.
Unfollow Alain M.
Send Message
Share Review
Report Review

First they said if I signed up for their emails I would get 10%. Waited several minutes, no email.
Placed my order, then got the 10% off email. Sounds like a scam already, not a good start.

Ordered one item 2 weeks ago. Tracking shows the item has moved to a nearby location but is still sitting there one week later. No idea when it will get here.
Received shipping updates saying it had been delivered somewhere in Kentucky. Asked customer service and they said I should not have seen that, it was an internal transfer...
Regretting this purchase. Should have paid a few dollars more to buy it elsewhere.

Date of experience: September 8, 2020

Overview

The overall reputation of Wayfair is marred by significant customer dissatisfaction, primarily stemming from product quality issues and inadequate customer service. Many reviews highlight frustrations with defective items, delayed deliveries, and a lack of responsiveness regarding returns and refunds. Customers express disappointment in the company's policies on price adjustments and return fees, often feeling undervalued. While some reviews note satisfactory experiences with certain purchases, the prevailing sentiment indicates a lack of reliability and support, prompting many to recommend seeking alternatives for home goods and furniture.

This summary is generated by AI, based on text from customer reviews

service
78
value
74
shipping
76
returns
58
quality
58